• Own and drive account strategy, delivery, and growth for a large, strategic account, executing long-term growth plans aligned to client goals and phData's capabilities. • Serve as the senior account leader, accountable for client satisfaction, revenue growth, delivery quality, and executive relationship management. • Translate client business objectives into strategic programs spanning data platforms, pipelines, governance, analytics, and AI in partnership with engineering and ML teams. • Help clients address critical priorities such as customer intelligence, demand forecasting, personalization, loyalty analytics, and operational efficiency. • Ensure engagements are delivered on time, within scope, and with measurable business value. • Collaborate with cross-functional partners across Go-to-Market, Delivery, Finance, and Partner teams to align on account health and future opportunity. • Provide strategic leadership during executive meetings, QBRs, and roadmap discussions, positioning phData as a trusted advisor to both business and technology stakeholders. • Partner with ecosystem providers such as Snowflake, AWS, and Anthropic to bring added value to the client. • Mentor team members and foster a culture of learning, feedback, and continuous improvement. • Contribute to internal playbooks, account planning frameworks, and repeatable patterns for driving AI & Data outcomes in Retail, CPG, and Hospitality. • Share best practices and client insights to improve phData's engagement model and delivery excellence.

• Maintain and form new relationships with different buyers at small to mid-market brands • Relentless focus on the customer experience and how to maximize their value realization with Syndigo • Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms • Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets • Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional • Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes • Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy • Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems • Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

• Consistently meet or exceed assigned renewal and expansion quotas to drive revenue growth. • Develop informed, strategic retention and growth plans in partnership with your Customer Success Manager. • Lead renewals with confidence so clients feel valued, supported, and excited to sign on for another year (or more). • Build pipeline through focused weekly outbound activities, own upsell and cross-sell opportunities by showing clients how Mongoose can solve even more of their challenges. • Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs). • Collaborate with Marketing and Leadership to identify risks and develop creative solutions to challenges or closing opportunities. • Represent Mongoose at industry events, conferences, and trade shows.

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention. • Act as a trusted advisor, understanding client needs and aligning them with our solutions. • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. • Manage renewals and contract negotiations, ensuring a seamless client experience. • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. • Ability to prioritize tasks and manage multiple accounts effectively.