• Maintain and form new relationships with different buyers at small to mid-market brands • Relentless focus on the customer experience and how to maximize their value realization with Syndigo • Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms • Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets • Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional • Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes • Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy • Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems • Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

• Consistently meet or exceed assigned renewal and expansion quotas to drive revenue growth. • Develop informed, strategic retention and growth plans in partnership with your Customer Success Manager. • Lead renewals with confidence so clients feel valued, supported, and excited to sign on for another year (or more). • Build pipeline through focused weekly outbound activities, own upsell and cross-sell opportunities by showing clients how Mongoose can solve even more of their challenges. • Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs). • Collaborate with Marketing and Leadership to identify risks and develop creative solutions to challenges or closing opportunities. • Represent Mongoose at industry events, conferences, and trade shows.

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention. • Act as a trusted advisor, understanding client needs and aligning them with our solutions. • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. • Manage renewals and contract negotiations, ensuring a seamless client experience. • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. • Ability to prioritize tasks and manage multiple accounts effectively.

• You manage and develop relationships with UK & International TMC and corporate clients • You drive the adoption and growth of ehotel solutions, including central billing, priority booking platform and Online Booking Engine partner integrations • You support account growth, client retention, and new business opportunities • You conduct client meetings, presentations, business reviews, and product demonstrations • You work closely with Sales, Product, Operations, Customer Service, and Onboarding teams • You represent ehotel at customer meetings and industry events across the UK & International markets • You maintain accurate client and pipeline documentation and contribute to process improvements