• Lead end-to-end program delivery for high-priority, cross-functional initiatives, setting clear objectives, milestones, and outcomes. • Apply structured problem‑solving to resolve delivery issues and proactive risk management to deliver outcomes in a fast‑paced environment. • Partner with leaders across Sales, Customer Success, Operations, Enablement, HR, Analytics, and Technology to align scope, sequencing, and resourcing. • Establish strong governance and accountability by defining owners, decision cadences, success metrics, and follow-through mechanisms. • Drive execution discipline by proactively managing risks, dependencies, trade-offs, and escalations to keep programs on track. • Communicate program health and decisions with concise, executive-ready updates that enable timely action. • Design and apply AI tools to streamline planning and delivery workflows, including status reporting, meeting summaries, action tracking, and process documentation. • Support development of tools, templates, and operating rhythms that improve consistency and execution quality.

• Own relationships with hiring agencies and recruiting contractors end-to-end — sourcing, onboarding, performance tracking, and vendor management. • Build and maintain capacity plans that map hiring demand to recruiter and agency supply, flagging gaps before they become blockers. • Program manage surge hiring initiatives, coordinating across internal recruiters, external partners, and recruiters to keep pipelines moving. • Design lightweight but durable SOPs for how we engage and manage external recruiting partners at scale. • Track and report on agency and contractor performance, cost-per-hire, and fill rates — surfacing insights to improve how we deploy capacity. • Transition into broader Talent Ops work over time: workflow automation, tooling, dashboards, and recruiter enablement: identifying and recommending the agencies we work with, and supporting a seamless calibration process.

• Develop, maintain, and execute comprehensive project and program plans, including schedules, milestones, dependencies, and critical paths, ensuring full alignment with Statement of Work (SOW), scope, timelines, and contracted deliverables • Manage delivery rigorously against approved plans, maintaining clear visibility into budget, schedule, scope, and contractual obligations throughout the project lifecycle • Establish and maintain strong, trusted relationships with key customer stakeholders, including executive leaders, counterpart program and project managers, engineering, development, security, and operations teams • Ensure customers clearly understand their roles, responsibilities, dependencies, and required inputs to enable timely and successful delivery • Lead and facilitate project kickoffs, recurring status meetings, executive briefings, milestone reviews, and steering committee sessions with both customer and internal stakeholders • Proactively identify and manage dependencies, risks, assumptions, and issues; maintain actionable mitigation and contingency plans and drive timely resolution • Provide end‑to‑end leadership for AI solution delivery, spanning discovery, solution design, implementation, deployment, and optimization within complex enterprise environments • Identify potential scope deviations early and collaborate with Sales and Professional Services leadership to manage change requests and formal change order processes • Orchestrate a seamless transition to the Customer Success organization at project completion, ensuring full knowledge transfer, documentation handoff, and alignment on success criteria • Lead post‑project retrospectives and lessons‑learned sessions to drive continuous improvement across delivery processes, tools, and engagement models • All other duties and responsibilities as assigned

• Responsible for the execution and overall management of the Field Operations Team • Responsible for managing staff assigned to perform the duties under CA Connect, including hiring, training, and supervision • Engage with the CPUC Management Team on a day-to-day basis or as needed to ensure the project receives the required commitment and support • Proactively collaborate and coordinate with other DDTP Vendors, Community and Service Partners • Communicate and report on project progress, risks, and issues on an ongoing basis • Support the Division President by acting as a liaison, as needed • Ensure all requirements are fulfilled including performance and Service Level Agreements (SLAs) • Provide reporting and communications to CPUC Management, Advisory Committee, Vendor Partners, and other stakeholders • Work cooperatively with the Division President to resolve escalated issues • Oversees key components, staffing and budgets of California Connect programs and community-driven campaigns • Builds a collaborative spirit within the CSD team and partner organizations • Develops program goals, including effective and efficient methods to track, evaluate and meet funding and stakeholder requirements • Represents the company by serving as an ambassador of the organization.