• Responsible for the execution and overall management of the Field Operations Team • Responsible for managing staff assigned to perform the duties under CA Connect, including hiring, training, and supervision • Engage with the CPUC Management Team on a day-to-day basis or as needed to ensure the project receives the required commitment and support • Proactively collaborate and coordinate with other DDTP Vendors, Community and Service Partners • Communicate and report on project progress, risks, and issues on an ongoing basis • Support the Division President by acting as a liaison, as needed • Ensure all requirements are fulfilled including performance and Service Level Agreements (SLAs) • Provide reporting and communications to CPUC Management, Advisory Committee, Vendor Partners, and other stakeholders • Work cooperatively with the Division President to resolve escalated issues • Oversees key components, staffing and budgets of California Connect programs and community-driven campaigns • Builds a collaborative spirit within the CSD team and partner organizations • Develops program goals, including effective and efficient methods to track, evaluate and meet funding and stakeholder requirements • Represents the company by serving as an ambassador of the organization.

• Provides advanced analytical and program management support to ensure the successful execution of complex programs • Leads program evaluations, manages deliverables, and coordinates with stakeholders to achieve program objectives • Monitors program performance, identifies risks, and implements mitigation strategies to ensure successful outcomes • Collects, analyzes, and interprets program data to identify trends, risks, and opportunities • Develops detailed reports, dashboards, and presentations to communicate findings to leadership and stakeholders • Facilitates communication and collaboration between internal teams and external stakeholders • Identifies opportunities to optimize program processes and improve efficiency • Supports organizational change initiatives by recommending and implementing process improvements • Provides guidance and mentorship to junior team members, fostering professional growth and development • Contributes to departmental and organizational planning efforts by providing insights and recommendations

• The Program Operations Coordinator serves as a key member of the Program Support Office (PSO), supporting the execution, administration, reporting, and compliance activities associated with SOLID's project and contract portfolio. • This role combines project coordination, project controls, contract administration support, organizational compliance monitoring, and process improvement to ensure successful project delivery and operational excellence. • Support the execution of multiple software development, engineering, research, and professional services projects to ensure adherence to budget, schedule, scope, and contractual requirements. • Develop, maintain, and update project schedules, work breakdown structures (WBS), project plans, risk registers, action item logs, and status reports. • Coordinate project activities across cross-functional teams, resource managers, subcontractors, and external stakeholders. • Support project startup and onboarding activities, including kickoff coordination, roles and responsibilities documentation, project repository setup, and project tracking system initialization. • Organize, facilitate, and document project meetings, including status reviews, planning sessions, and customer meetings. • Support customer communications, action item tracking, and meeting follow-up activities to ensure timely resolution of project and contract-related matters. • Monitor project milestones, performance metrics, deliverables, and contractual obligations.

• Own the strategy and roadmap for global onboarding program, aligned with company culture, values, and talent priorities • Maintain a globally consistent onboarding framework that balances enterprise standards with regional business, cultural, and compliance needs • Design and manage the onboarding experience from offer acceptance through the first 90 days, including orientation, learning paths, manager resources, and Day 1 readiness • Track onboarding metrics and stakeholder feedback to evaluate effectiveness, improve the program, and inform leadership decisions • Develop and maintain onboarding content, playbooks, templates, and communications that are accurate, scalable, on-brand, and easy to use • Leverage modern HR systems, automation, AI, and other digital tools to scale onboarding workflows and improve the new hire experience • Partner with fellow HR teammates and leaders across the business to gather feedback, align onboarding to business needs, and strengthen engagement, retention, and connection to culture • Consult with business and functional leaders to define role expectations and create standardized BU- and team-level onboarding success plans • Manage external vendors and support execution of broader People Operations programs, communications, systems, reporting, and process improvement