S R INTERNATIONAL INC

Job Description: Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO. HireRight must be used for Background Checks and Drug Screenings Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made. Cover Letter and R2R are required with submission. The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting. 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. Candidates MUST have 1 year of recent call center experience. Interviews will be remote. First day of work will be onsite for orientation but will be remote after this. Estimated to last 6 months but can be extended past this date. Resumes will be pushed to the hiring manager daily. This position includes the following: - Answering incoming phone calls in a fast-paced environment - Resolving Tier 1 level issues - Reviewing taxpayer accounts - Verifying, gathering and simultaneously updating key information - Educating taxpayers of online resources and current tax policies - Submitting requests for payment arrangements - Documenting actions taken into multiple systems - Participating in all team engagement activities - Meeting performance expectations Skills Required: - Strong ability to multitask - Basic use of Microsoft Word, Excel and Google Workspace - Basic math skills are required - addition, subtraction, multiplication and division. - Communicate well both in writing and verbally - Great interpersonal skills - Retain knowledge easily - Creative in problem solving - Goal oriented - Organized Skills Preferred: Spanish-speaking Experience Required: - Previous two positions should each be at least one consecutive year in a fast-paced call center. - National call centers in industries such as finance/banking, insurance, telecommunications (not technical support) Experience Preferred: Experience with participating in process improvement activities, basic math skills, history of working in banking. Education Required: High school diploma or equivalent Education Preferred: Associates Degree or higher Required Skills - Previous 2 jobs should be at least 1 consecutive year in a fast-paced call center. This experience must be recent. - National call center experience in industries such as finance/banking, insurance, and telecommunications. (NOT LOOKING FOR TECHNICAL SUPPORT) Preferred Skills - Spanish-speaking Additional Information: This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment. Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years. - Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person. - Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday. - Training is an intensive 3 weeks from 8:30am to 5pm. - Attendance is critical as learning and applying knowledge is continuous for this role. - Fully remote position - Hardwired internet access with sufficient bandwidth to handle applications required for the job duties. - If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment. - Short stint work history will likely not make it to the interview. - Call center history should not be switchboard operation/dispatch, transferring calls. - Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.

Job Description: Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO. HireRight must be used for Background Checks and Drug Screenings Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made. 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. Candidates MUST have 1 year of recent call center experience. Interviews will be remote. First day of work will be onsite for orientation but will be remote after this. Estimated to last 6 months but can be extended past this date. The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting. This position includes the following: - Answering incoming phone calls in a fast-paced environment - Resolving Tier 1 level issues - Reviewing taxpayer accounts - Verifying, gathering and simultaneously updating key information - Educating taxpayers of online resources and current tax policies - Submitting requests for payment arrangements - Documenting actions taken into multiple systems - Participating in all team engagement activities - Meeting performance expectations Skills Required: - Strong ability to multitask - Basic use of Microsoft Word, Excel and Google Workspace - Basic math skills are required - addition, subtraction, multiplication and division. - Communicate well both in writing and verbally - Great interpersonal skills - Retain knowledge easily - Creative in problem solving - Goal oriented - Organized Skills Preferred: Spanish-speaking Experience Required: - Previous two positions should each be at least one consecutive year in a fast-paced call center. - National call centers in industries such as finance/banking, insurance, telecommunications (not technical support) Experience Preferred: Experience with participating in process improvement activities, basic math skills, history of working in banking. Education Required: High school diploma or equivalent Education Preferred: Associates Degree or higher Required Skills - Previous 2 jobs should be at least 1 consecutive year in a fast-paced call center. This experience must be recent. - National call center experience in industries such as finance/banking, insurance, and telecommunications. (NOT LOOKING FOR TECHNICAL SUPPORT) Preferred Skills - Spanish-speaking Additional Information: This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment. Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years. - Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person. - Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday. - Training is an intensive 3 weeks from 8:30am to 5pm. - Attendance is critical as learning and applying knowledge is continuous for this role. - Fully remote position - Hardwired internet access with sufficient bandwidth to handle applications required for the job duties. - If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment. - Short stint work history will likely not make it to the interview. - Call center history should not be switchboard operation/dispatch, transferring calls. - Candidates must have the ability to transport equipment from office to home (micro - desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.

Job Title: Application Architect – Low-Code/No-Code (Mendix) Job Code: AZ 10387 Client: State of Arizona – AZSOS (ITG) Location: Remote (Must work Arizona hours) Duration: 3 Months Contract (Possible Extension) R Position Overview The State of Arizona is seeking a Low-Code/No-Code Application Architect/Developer (Mendix) to support a high-visibility, time-sensitive application development initiative. This role focuses on building secure, scalable, and user-centric applications using the Mendix platform. Key Responsibilities - Collaborate with Business Analysts on requirements gathering, system design, and application development - Design, develop, and configure applications using Mendix (microflows, nanoflows, domain models, UI components) - Analyze current business processes and define future-state workflows - Develop process flows, business rules, and inter-department workflows - Prepare and support User Acceptance Testing (UAT) - Perform data validation, QA, and pre-go-live testing - Troubleshoot application issues and resolve defects - Participate in Agile/Scrum ceremonies and status meetings - Maintain technical and functional documentation - Communicate progress, risks, and deliverables to stakeholders Required Skills - Hands-on experience with Low-Code/No-Code (LC/NC) platforms (must be clearly mentioned in resume) Preferred Skills - Experience with Mendix or OutSystems - Cloud exposure: AWS / Azure / GCP - Strong SQL Database experience - Agile/Scrum experience with tools like JIRA - Experience with application testing and QA processes - Knowledge of PCI compliance standards (nice to have) - Strong communication and documentation skills This is a remote position.

Job Title: Business Analyst 5/ BA5 (FICO/Jonas C&R Software Debt Manager) Job Code: OH-798225 Client: State of Ohio - AGO Location: Columbus, OH Duration: Contract Work Arrangement - Remote role but only current Ohio resident will be considered Required/Desired Skills - Experience with manual software testing - Experience with ALM Octane or similar workflow and tracking tools - Experience with debt collection - Experience with FICO/Jonas C&R Software Debt Manager Scope of Work / Duties The contracted resource will be responsible for: - Managing test runs, jobs, and calendars - Reviewing software requirements and user stories; preparing test scenarios - Designing and developing manual test scripts - Executing system, integration, regression, and related test cycles - Detecting, documenting, and tracking software defects and inconsistencies - Producing support documentation for defects, test results, and testing activities - Preparing comprehensive testing reports for the design team - Engaging with clients and vendors to understand product requirements - Participating in design reviews and providing input on requirements and potential risks - Delivering timely reviews, test designs, solutions, and documentation - Applying quality engineering principles throughout the Agile lifecycle - Performing other related duties as assigned This is a remote position.

Role Description The contracted resource will be responsible for: - Managing test runs, jobs, and calendars - Reviewing software requirements and user stories; preparing test scenarios - Designing and developing manual test scripts - Executing system, integration, regression, and related test cycles - Detecting, documenting, and tracking software defects and inconsistencies - Producing support documentation for defects, test results, and testing activities - Preparing comprehensive testing reports for the design team - Engaging with clients and vendors to understand product requirements - Participating in design reviews and providing input on requirements and potential risks - Delivering timely reviews, test designs, solutions, and documentation - Applying quality engineering principles throughout the Agile lifecycle - Performing other related duties as assigned This is a remote position. Qualifications - Experience with manual software testing - Experience with ALM Octane or similar workflow and tracking tools - Experience with debt collection - Experience with FICO/Jonas C&R Software Debt Manager Requirements - Remote role but only current Ohio residents will be considered

Role Description The State of Arizona is seeking a Low-Code/No-Code Application Architect/Developer (Mendix) to support a high-visibility, time-sensitive application development initiative. This role focuses on building secure, scalable, and user-centric applications using the Mendix platform. - Collaborate with Business Analysts on requirements gathering, system design, and application development - Design, develop, and configure applications using Mendix (microflows, nanoflows, domain models, UI components) - Analyze current business processes and define future-state workflows - Develop process flows, business rules, and inter-department workflows - Prepare and support User Acceptance Testing (UAT) - Perform data validation, QA, and pre-go-live testing - Troubleshoot application issues and resolve defects - Participate in Agile/Scrum ceremonies and status meetings - Maintain technical and functional documentation - Communicate progress, risks, and deliverables to stakeholders Qualifications - Hands-on experience with Low-Code/No-Code (LC/NC) platforms (must be clearly mentioned in resume) Requirements - Experience with Mendix or OutSystems - Cloud exposure: AWS / Azure / GCP - Strong SQL Database experience - Agile/Scrum experience with tools like JIRA - Experience with application testing and QA processes - Knowledge of PCI compliance standards (nice to have) - Strong communication and documentation skills Company Description

Role Description The Mississippi Department of Child Protective Services (MDCPS) is seeking a highly experienced Senior Business Analyst to support a proof-of-concept initiative leveraging Natural Language Processing (NLP) and Machine Learning to improve child welfare intake processes. This role will focus on workflow optimization, stakeholder collaboration, and translating business needs into effective technical solutions. - Lead workshops, discovery sessions, and stakeholder interviews to gather requirements - Analyze and document current workflows, gaps, and improvement opportunities - Develop and refine business, functional, and process requirements - Collaborate with technical teams to support AI/ML-driven solutions (NLP, algorithms) - Map and redesign workflows to improve efficiency, cost, and outcomes - Define and track metrics to measure solution effectiveness - Provide status reporting, documentation, and stakeholder communication - Coordinate and support demonstrations and stakeholder presentations - Contribute to roadmap development and final reporting - Support and lead Agile processes and scrum activities Qualifications - Bachelor’s or Master’s degree in Business Administration, Finance, or related field - 10+ years of experience as a Business Analyst (state, local, or corporate environments) - Strong experience with CCWIS systems, including intake and case management processes - Experience working on COTS CCWIS implementations (e.g., RedMane or similar) - Proven experience in requirements gathering, workflow analysis, and documentation - Experience facilitating workshops, interviews, and stakeholder sessions - Strong experience with Agile methodologies - Ability to translate high-level requirements into actionable tasks - Strong skills in budgeting, scope management, and risk management - Excellent written and verbal communication skills Requirements - Exposure to Machine Learning, NLP, or algorithm-based projects - Experience with call center operations or intake systems - Experience working with child welfare systems and data platforms - Ability to quantify business outcomes using data and metrics Key Skills / Keywords - Business Analysis - CCWIS - Requirements Gathering - Workflow Analysis - Agile - NLP - Machine Learning - Stakeholder Management - Risk Management - Budgeting - Documentation - Metrics - Call Center Systems - Data Systems Primary Skills - Workflow Analysis - Requirements Management - Communication - Coordination - Agile Methodology - Risk Management - Metrics - Data Systems - Business Strategy This is a remote position.

Role Description Designs, develops, and implements complex enterprise AI software solutions using Copilot Studio and other enterprise platforms. Collaborates closely with technical and non-technical roles such as data modelers, architects, business analysts, data stewards, and subject matter experts (SMEs) to provide design, technical analysis, development/configuration, testing, implementation, and support expertise representing the interest of the business across the enterprise. - Leads focused on delivering AI solutions from end-to-end with broad knowledge and awareness of evolving technical and business capabilities in AI, emphasizing Copilot Studio, Azure AI, Power Platform, and M365 environment, Gemini. - Ensures that multiple products and services work together to meet business needs and add value for the customer. - Cultivates and disseminates knowledge of application-usage best practices. - Collaboration with Enterprise Architecture on the delivery of data and application architecture. - Collaborates with relevant operational and build teams to construct testing and implementation strategies. - Informs on product and services delivery progress in relation to application delivery. - Oversees tier 3 application support activities including the assessment and execution of application upgrades and patches. - Participates in mitigation and control activities as well as identifying and evaluating risks. - Manages people and technology changes; ensuring necessary stakeholders are informed. - Facilitates people management and resourcing, defining roles and responsibilities, staff reviews/appraisals, recruitment/dismissals, and staff training. - Serves as technical adviser to management and provides software engineering perspective on system requirements. - Creates conceptual and detailed technical design documents. - Performs other duties as assigned. - Comply with all policies and standards. Qualifications - Experience with AI with emphasis in Copilot Studio, Azure AI, Power Platform, and M365 environment, Gemini. - Collaboration with Enterprise Architecture on the delivery of data and application architecture. - Oversees tier 3 application support activities including the assessment and execution of application upgrades and patches. - Participates in mitigation and control activities as well as identifying and evaluating risks. - Serves as technical adviser to management and provides software engineering perspective on system requirements. - Flexible work from home options available.

Role Description We are seeking an experienced Functional Architect (FA3) to design and deliver enterprise-level AI-driven solutions. This role focuses on building and implementing scalable solutions using Copilot Studio, Azure AI, Power Platform, M365, and Gemini, while collaborating across technical and business teams. - Lead end-to-end delivery of AI solutions across enterprise platforms - Design, develop, and implement solutions using Copilot Studio, Azure AI, Power Platform, M365, and Gemini - Collaborate with Enterprise Architecture, data teams, and business stakeholders - Define technical architecture, design documents, and implementation strategies - Ensure integration of multiple products and services to meet business needs - Oversee Tier 3 application support, upgrades, and patch management - Identify and manage risks, mitigation strategies, and control activities - Provide technical guidance to leadership and stakeholders - Support testing, deployment, and ongoing system improvements Qualifications - 5+ years of experience in AI solutions with Copilot Studio, Azure AI, Power Platform, M365, and Gemini - Strong experience with Enterprise Architecture and Application Architecture - Experience managing application support (Tier 3), upgrades, and patches - Proven ability in risk assessment, mitigation, and governance - Strong technical advisory and stakeholder communication skills Requirements - Primary Skills: Copilot Studio, Azure AI, Power Platform, Microsoft 365 (M365), Gemini, Enterprise Architecture, Application Architecture, AI Solutions, Risk Management Company Description

Role Description MDCPS is seeking a highly skilled ADABAS administrator to collaborate with other ADABAS administrators at MDHS to support MACWIS and other applications supported by MDHS. Qualifications - Ten years of experience with Software AG products, including: - ADABAS - Natural - Natural One - Predict - Construct - ADABAS Replication - Treehouse tcVision - WebMethods EntireX - CONNX SQL gateway - ApplinX - Natural AJAX - Ten years of experience analyzing user requirements and designs along with testing, implementing, and performing quality assurance of information systems utilizing: - Natural One - ADABAS - MVS/JCL - COBOL/CICS - VSAM files - Linux/zLinux - Espsoft/SCL - Informix - UNIX - Three years of experience advising on system architecture, and developing, maintaining, and updating documentation for procedures, policies, and processes. - Two years of knowledge and experience of SNAP, TANF, eligibility, economic assistance, and child welfare policies and procedures, and implementing state and federal mandates in Linux systems. Requirements - Experience with Jira and KACE ITSM systems. - Experience with SCRUM/iteration methodologies. - Experience modernizing legacy applications. - Experience with child welfare workflows and systems and related federal requirements. Company Description