• Responsible for the configuration, administration, and optimization of BS&A’s Salesforce ecosystem • Partner closely with Finance, IT, Customer Success, and Business Operations to deliver new functionality • Ensure system stability, scalability, and alignment with company objectives • Configure and maintain Sales, Service, and Experience Clouds, CPQ & Billing, PSA, and Financial Cloud • Administer users, profiles, permission sets/PSGs, roles, sharing rules, and SSO policies • Design, test, and deploy Salesforce Flows and approval processes to streamline operations • Build and maintain reports and dashboards for Finance, Customer Success, and Operations

• Ensure consistent alignment of Sales and Marketing to optimize the sales process with a focus on improving and evolving a qualified lead process, distribution, and management. • Provide Sales and Marketing with accurate reporting on the organization's key performance indicators on a consistent basis including actionable steps to improve the experience delivered to current and future customers • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards • Creative and analytical thinker with strong problem-solving skills • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

• Ensure consistent alignment of Sales and Marketing to optimize the sales process with a focus on improving and evolving a qualified lead process, distribution, and management. • Provide Sales and Marketing with accurate reporting on the organization's key performance indicators on a consistent basis including actionable steps to improve the experience delivered to current and future customers. • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards. • Creative and analytical thinker with strong problem-solving skills. • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.

• Ensure consistent alignment of Sales and Marketing to optimize the sales process with a focus on improving and evolving a qualified lead process, distribution, and management. • Provide Sales and Marketing with accurate reporting on the organization's key performance indicators on a consistent basis including actionable steps to improve the experience delivered to current and future customers • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards • Creative and analytical thinker with strong problem-solving skills • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes