Role Description We are looking for a Customer Engineer to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction. You’re welcome to work remotely from the United States. - Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues. - Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability. - Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations. - Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements. - Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges. Qualifications - 5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads. - Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible. - Experience with Kubernetes and Python programming. - Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL). - Customer-centric approach with a proven ability to build trust and foster long-term relationships. - Strong ability to explain technical concepts to technical and non-technical audiences. Requirements - Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow). - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow). - Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers. - Strong project management skills, with the ability to prioritize tasks and deliver on deadlines. - Proven experience mentoring technical teams and driving team growth. - Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration. Benefits - Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families. - 401(k) Plan: Up to 4% company match with immediate vesting. - Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. - Remote Work Reimbursement: Up to $85/month for mobile and internet. - Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

• Implement Mavenoid for our customers • Empower the sales team to close more deals • Collaborate with fellow Customer Success team members and the Product team • Create and manage documentation • Teach and empower our customers to use Mavenoid • Staying up to date with all existing and new product features and how to use them in order to provide our customers with an excellent experience

• Oversee the onboarding of new plan sales engagements (both start-up plans and conversions) including review of the information supplied for accuracy and completeness • Complete the setup of new start-ups and transfer/conversion plans from start to finish • Set up and/or review the plan in PensionPro and oversee plan documents production and recordkeeper set ups to ensure targets with service delivery are met • Communicate with advisors and plan sponsors as the single point of contact, ensure that the initial welcome package and calls/emails are performed timely with each newly engaged plan • Maintain communication with record-keeper/advisor partners regarding status of new accounts • Work with the recordkeeper to schedule the plan transfer, ensure for startups that the proper initial contribution start date is appropriate or guide the client to allow for more cushion to mitigate compliance issues • Assist with plan design and general setup questions and act as a facilitator to support the client with necessary training or support provided by the chosen recordkeeper • Enhance customer satisfaction by providing distinctive service in all interactions • Continually look for opportunities and make recommendations to improve product, delivery, and overall experience • Archive client information and correspondence in an organized manner consistent with firm practices

About monday.com monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition. About The Role - Take ownership of new accounts and manage their onboarding and implementation for our LATAM customers - Build strong relationships with our clients to understand their needs and ensure their success with monday.com - Act as a project manager to ensure timelines are met - Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team - Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services) - Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows. - Build, own, and execute client success and implementation plans - Navigate client organizations to uncover additional product applications & opportunities for partnership - Spearhead internal cross-functional improvement projects Your Experience & Skills - 3+ years experience in a Professional Service / Implementation / Customer Success positions - English and Spanish fluency speaking is a must - Strong customer-facing and presentation skills with the ability to establish trust and credibility - Demonstrated success in managing multiple tasks and priorities in a dynamic, high-energy environment - Superb written and verbal communication skills - Positive attitude, empathy, and high energy - BA or BS degree - Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage What monday.com can offer you: - Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall. - Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide - Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people who build the product should share in its success - Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons — the industry moves quick and so do we - A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more