Mavenoid

• Own the full sales cycle — prospecting, discovery, demo coordination, negotiation, and close • Build and manage your own pipeline through outbound prospecting, referrals, and creative lead generation • Partner with sales engineers to orchestrate product demos tailored to each prospect's specific business problems • Develop and maintain executive-level relationships at target accounts to accelerate deal velocity • Translate business pain into clear value narratives around our AI customer support platform • Consistently meet and exceed quarterly revenue targets while maintaining accurate CRM hygiene • Share market intelligence and customer insights to influence product roadmap and GTM strategy

• As a Business Development Representative, you’ll play a key role in driving Mavenoid’s growth by developing qualified pipeline for our new business account executives. • This will be done through detailed research, creative messaging, and cold calling. • You’ll work in a small, agile, and supportive team that values curiosity, experimentation, and collaboration. • Your goal is clear: generate high-quality opportunities that help Mavenoid reach the next level of growth.

About us Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product provides manufacturers and sellers genius-level customer support while reducing costs. Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, the United States, and more. The role We’re looking for a Customer Success Manager who will be a pivotal individual contributor, responsible for enhancing Mavenoid's customer relationship management, satisfaction, expansion, and retention. This role is vital for driving growth, retention, and satisfaction within our largest customer accounts. You will work closely with Sales, Product, and Operations teams to ensure the success of our Enterprise customers, identify growth opportunities, and advocate for customer needs within the company. The ideal candidate is a strategic thinker with excellent communication skills and a proven track record in managing and expanding relationships with Enterprise customers in the technology sector. Responsibilities - Customer Relationship Management: Cultivate and maintain strong relationships with 15-25 of our most strategic enterprise customers, including C-level executives. - Retention and Growth Strategies: Create and implement strategies to boost customer retention and minimize churn. Identify upsell and cross-sell opportunities by understanding customer needs and aligning them with Mavenoid’s product offerings. - Customer Onboarding and Adoption: Manage the customer onboarding process to ensure a seamless transition from Sales to Customer Success. Develop strategies that drive product adoption and usage. - Customer Advocacy: Represent the customer’s voice within the company, ensuring that feedback is heard and acted upon to enhance product offerings and customer experience. - Cross-functional Collaboration: Work with Sales, Product Management, and Engineering teams to ensure alignment between customer needs and product development. Partner with the Mavenoid marketing team to create content for customer success initiatives, driving growth and expanding the company’s footprint. - Continuous Improvement: Identify opportunities to enhance the customer experience and customer success processes, fostering continuous improvement and innovation. - Strategic Consultation: Organize and lead Business Reviews to facilitate meaningful, strategic discussions with key customer executives and decision-makers, understanding their goals and priorities to determine how Mavenoid can best support them. - Product Expertise: Master Mavenoid systems, including the Mavenoid Platform, CS CRM, and other internal tools. Requirements - 3+ years of experience in customer success, sales, and/or account management - 2+ years of enterprise customer management experience in a complex B2B SaaS company - Strong understanding of customer success metrics and the ability to link them to business outcomes. - Excellent problem-solving, organizational, analytical skills, curiosity, and out-of-the-box thinking - Proven experience interacting with customers on a variety of topics, including business and product strategy, technical guidance, and long-term product roadmap - Excellent interpersonal and communication skills, with the ability to build relationships and influence both customers and internal stakeholders. - Analytical mind who can convert metrics into action item - Bonus: Experience in AI/ML technologies in the CX space or working at a fast-growing technology/SaaS company Our Core Values Win as a Team - Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way! Teach & Be Taught - As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that – it's a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities. Cut out the B.S. - Get to the bottom of the issue and surface the information needed to make good decisions. Pick up the Pace - As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today. Eyes on the Ball - Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.

About us Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product provides manufacturers and sellers genius-level customer support while reducing costs. Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, the United States, and more. The role We’re looking for a Senior Solutions Engineer to join our fast-growing SaaS startup. You’ll join a lean, experienced Solutions Engineering team based in Stockholm and New York that support over 100 customers worldwide. As a Solutions Engineer, you’ll take end-to-end ownership of customer integrations–from post-signature implementation to technical projects that drive adoption and long-term value. This is a unique opportunity to build the foundation for Solution Engineering in the region—partnering with Customer Success, clients, Sales Engineering, Product, and Account Managers to drive business growth. This role is based either in European CET or US EST time zone. What You’ll Do - Server as the primary technical point of contact for enterprise customers onboarding and beyond. - Translate business requirements into technical solutions, working closely with Customer Success and Account Managers. - Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems. - Lead technical discovery sessions to gather integration requirements. - Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams. - Provide clear technical documentation and guidance for internal and external stakeholders. - Help define and scale our North American Solutions function—setting the bar for future hires. Requirements - 5+ years experience with complex implementations for large enterprise customers (AI/SaaS experience is required) - Experience with CCaaS, UCaaS and/or AI Voice Agents - Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems. - Familiarity with at least one programming language (e.g., TypeScript, JavaScript, Python). TypeScript is our core stack–experience is a plus. - Experience working with enterprise platforms like Salesforce, Zendesk, Twilio, AWS and Content Management Systems. - Ability to communicate technical concepts clearly to both technical and non-technical audiences. - Comfortable managing multiple projects and shifting priorities in a dynamic environment. - Strong interpersonal skills and ability to build trust with both clients and internal teams. - Self-starter mindset–comfortable operating with autonomy in a fast-paced environment. Our Core Values Win as a Team - Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way! Teach & Be Taught - As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that – it's a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities. Cut out the B.S. - Get to the bottom of the issue and surface the information needed to make good decisions. Pick up the Pace - As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today. Eyes on the Ball - Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.