• Experience with information technology with an emphasis in helpdesk support and customer service. • Reviews, analyzes, and evaluates complex systems and user needs to enhance the overall operational system. • Resolves operational issues, coordinates work with programmers, and orients users to new system. • Provides system Helpdesk support and elevated Helpdesk Support. • Compiles and reports environment usage data through various documents. • Develops and maintains documentation to summarize usage; Maintain database to track license inventory and other environment metrics. • Leads and/or assists onboarding new team members and training existing team members on new tasks as necessary • Supports the implementation of performance metrics and process improvement efforts. • Ability to communicate clearly and effectively with Government clients. • Self-starter that can work on tight deadlines.

Role Description We are currently seeking a skilled IT Support Specialist to join our dynamic team. This role is critical in ensuring smooth and efficient IT operations within the company, supporting both hardware and software needs, and enhancing overall productivity. The ideal candidate will be passionate about technology, possess excellent problem-solving skills, and be eager to provide top-notch support in a fast-paced environment. - Provide first-level technical support to company employees for hardware, software, and network-related issues. - Diagnose and troubleshoot technical problems and determine appropriate solutions. - Install, configure, and maintain computer systems and software applications. - Manage and monitor company IT infrastructure including servers, networks, and workstations. - Assist in maintaining data security and backup systems to protect company information. - Document internal procedures, prepare user guides, and train employees on new technologies. - Collaborate with other IT team members to plan and implement system upgrades and enhancements. - Respond promptly to support requests and ensure timely resolution to minimize downtime. Qualifications - Proven experience as an IT Support Specialist or in a similar technical support role. - Strong knowledge of computer hardware, software, and networking concepts. - Experience with Windows and Mac operating systems. - Familiarity with IT security practices and data backup procedures. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills to effectively assist users with varying technical expertise. - Ability to work independently as well as part of a team in a fast-paced environment. - Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Benefits - Private Health Insurance - Pension Plan - Paid Time Off - Work From Home - Performance Bonus

Role Description Remote Recruitment is looking for an IT Helpdesk Agent to join a UK-based employer, working fully remotely from South Africa. You will be the first friendly voice people reach when something is not working, helping staff get back on track quickly and calmly. If you enjoy solving problems and explaining things in plain language, this one is for you. - Respond to IT support requests by email, chat and phone - Troubleshoot common hardware, software and login issues - Log tickets clearly and keep users updated on progress - Escalate trickier problems to senior technicians - Help set up accounts, devices and access for new staff - Write simple how-to notes for recurring questions Qualifications - Experience with IT support or a strong interest in starting one - Familiarity with Windows, common office software and basic networking - A patient, helpful manner with non-technical users - Clear written and spoken English - A reliable home internet connection and quiet workspace Benefits - Salary of R15,000–R18,000 per month, paid in ZAR - A fully remote role — work from anywhere in South Africa - Standard hours of 09:00–17:00 UK time (11:00–19:00 SAST) - A friendly Remote Recruitment team behind you and a stable, long-term UK client Company Description

• Assist with troubleshooting M365 incident and task tickets, including Priority 1 through Priority 4 issues. • Provide technical support and troubleshooting assistance for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive for Business, Teams, Exchange Online, and related services. • Monitor M365 services, OneDrive features, Dataverse environments, end-user data retention requirements, resource utilization, and platform performance. • Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive. • Assist with developing and maintaining PowerShell scripts to support OneDrive, SharePoint, M365 administration, and operational needs. • Assist with SharePoint Online administration and support. • Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation. • Assist with Proofs of Concept, pilot testing, service validation, and technical documentation. • Support action-item tracking, risk reporting, mitigation updates, escalations, accomplishments, and closures. • Contribute to bi-weekly status updates and monthly consolidated reporting.