Role Description Remote Recruitment is looking for an IT Helpdesk Agent to join a UK-based employer, working fully remotely from South Africa. You will be the first friendly voice people reach when something is not working, helping staff get back on track quickly and calmly. If you enjoy solving problems and explaining things in plain language, this one is for you. - Respond to IT support requests by email, chat and phone - Troubleshoot common hardware, software and login issues - Log tickets clearly and keep users updated on progress - Escalate trickier problems to senior technicians - Help set up accounts, devices and access for new staff - Write simple how-to notes for recurring questions Qualifications - Experience with IT support or a strong interest in starting one - Familiarity with Windows, common office software and basic networking - A patient, helpful manner with non-technical users - Clear written and spoken English - A reliable home internet connection and quiet workspace Benefits - Salary of R15,000–R18,000 per month, paid in ZAR - A fully remote role — work from anywhere in South Africa - Standard hours of 09:00–17:00 UK time (11:00–19:00 SAST) - A friendly Remote Recruitment team behind you and a stable, long-term UK client Company Description

• Assist with troubleshooting M365 incident and task tickets, including Priority 1 through Priority 4 issues. • Provide technical support and troubleshooting assistance for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive for Business, Teams, Exchange Online, and related services. • Monitor M365 services, OneDrive features, Dataverse environments, end-user data retention requirements, resource utilization, and platform performance. • Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive. • Assist with developing and maintaining PowerShell scripts to support OneDrive, SharePoint, M365 administration, and operational needs. • Assist with SharePoint Online administration and support. • Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation. • Assist with Proofs of Concept, pilot testing, service validation, and technical documentation. • Support action-item tracking, risk reporting, mitigation updates, escalations, accomplishments, and closures. • Contribute to bi-weekly status updates and monthly consolidated reporting.

• Audit weekly transportation invoices for accuracy and adherence to contracted pricing. • Review billed transportation routes against weekly manifests to verify order counts and Transportation Temperature Containers (TTCs) associated with each route. • Confirm that route charges align with approved contract rates and pricing agreements. • Identify billing discrepancies and collaborate with internal stakeholders to resolve issues. • Maintain accurate audit records and supporting documentation. • Create and manage Excel-based tracking tools, reports, and reconciliation spreadsheets. • Analyze invoice and route data to support accurate financial and operational reporting.

• Answer and respond to customers' requests via phone and email • Identify, research, and resolve customer issues • Provide accurate and timely ticket documentation • Meet and exceed required metrics and Service Level Agreements (SLAs) • Provide timely updates and follow up to customers • Escalate to internal representatives or system support specialists when appropriate • Identify and appropriately communicate recurring problems • Evaluate and prioritize customer problems and complaints • Comply with documented regulations, processes, and procedures