• The person will support the Senior Vice President North America by improving how commercial information, agent requests, B2B customer needs, trade marketing projects, digital partner actions, CRM data, AI-enabled workflows, and customer-success opportunities are organized and executed. • Serve as the primary internal contact for independent sales agents, selected B2B retailers, and digital partners. • Proactively manage seasonal dealer outreach and support to ensure seamless product ordering and execution cycles. • Own customer-service issues that directly impact commercial relationships, driving them to swift resolution. • Act as the cross-functional coordinator bridging the gaps between Sales, Marketing, Operations, and Digital teams. • Maintain total ownership of Monday CRM and related commercial systems, ensuring flawless data hygiene. • Manage account records, agent requests, seasonal task tracking, retailer follow-ups, and project boards. • Oversee digital partner tasks, asset delivery workflows, and dashboard inputs. • Track B2B issues systematically to ensure no balls are dropped and patterns are flagged for operational improvement. • Use AI to summarize agent/customer notes, turn meetings into actionable task lists, organize customer follow-ups, and prepare first-draft outreach. • Leverage AI for CRM data cleanup, classifying trade marketing assets, and building process documentation. • Assist in building, managing, and continually improving AI-led business intelligence systems and automated reporting discipline. • Coordinate and organize trade marketing assets, ensuring independent reps and retailers have what they need. • Track marketing campaigns, manage asset delivery checklists, and collect in-store display photos from the field. • Conduct execution reviews and provide basic reporting on marketing campaign completion rates. • Coordinate onboarding requirements for new digital partners and retail platforms. • Ensure the accurate and timely delivery of product information (PIM), images, and digital assets. • Monitor online content accuracy, coordinate promotional calendars, and execute compliance checks. • Support selected initiatives aimed at improving the direct-to-consumer (DTC) customer experience, retention, and issue resolution.

• Own a book of customers based in the EMEA region, acting as their primary point of contact for day-to-day success, questions, and coordination. • Run onboarding, regular check-ins, and service reviews for accounts, keeping engagement consistent and outcomes clear. • Manage inbound support tickets, triaging, responding, and coordinating with Engineering, Labs, and Product where needed. • Track customer health signals, risks, and renewal dates, escalating early when risk is identified. • Act as the voice of the customer internally, providing feedback that helps shape product direction and customer experience. • Support renewals and expansion opportunities with existing accounts, working alongside senior CSMs and leadership where appropriate. • Work closely with senior CSMs to support larger or more complex accounts during busy periods, incidents, or proof-of-value engagements. • Take ownership of internal Customer Success projects such as process improvements, documentation, tooling cleanup, and CS reporting. • Responsibility to maintain and improve internal systems such as HubSpot, Intercom, and internal knowledge bases.

• Drive customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers. • Manage customer relationships from onboarding through renewal. • Help customers realize value from the VODA.ai platform. • Monitor customer health and engagement. • Identify risks and growth opportunities. • Lead account planning and renewal readiness. • Collaborate with Sales, Product, and Engineering teams. • Support consulting partners. • Maintain accurate customer records and health metrics in HubSpot.

Role Description In this role, you will be the technical and consultative partner for prospects and customers during the pre-sales journey. You will work closely with customers to understand their workflows, challenges, and objectives, and turn these insights into viable technical solutions. If you combine strong solution consulting and customer success skills with e-mobility market knowledge, this could be an exciting next step. - Engage with customers to comprehend their existing workflows, challenges, and objectives and translate these into viable technical solutions. - Provide technical expertise and guidance throughout the sales process, including scoping, solution design, and proposal development to help close new business opportunities. - Deliver product demonstrations and presentations to prospects, demonstrating how chargecloud's capabilities can address the customer's business needs. - Project management, liaising with German HQ on an ongoing basis. - Build strong relationships with prospects and customers, earning their trust as a reliable and knowledgeable advisor throughout the sales cycle. - Become the technical reference during the pre-sales phase, providing product expertise on the implementation and integration of our solutions with the customer's systems. Qualifications - Proven experience as Customer Success Manager or Solution Consultant in a B2B environment (experience working at SaaS companies would be a bonus). - Several years of experience in and solid understanding of the e-mobility industry, preferably in France. - Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences. - Ability to actively listen and understand customer needs, ensuring a positive customer journey at all times. - Strong written and spoken communication skills in French and English are required. Benefits - Flexibility: Design your working hours flexibly with core working hours from 9:00 am to 12:00 pm, and enjoy 30 days of workation in the EU per year. - Team Spirit: Teams meet offline once a quarter for brainstorming and team-building sessions, along with popular winter and summer events. - Sustainability: Contribute to making e-mobility accessible to everyone and support a sustainable future. - Health at Work: Participate in our life coaching program to stay fit and manage workday stress-free. Employment Type - Full-time (40 hrs), unlimited employment contract. Company Description Are you ready to help shape the future of European e-mobility? Then chargecloud is the right place for you! Since our founding in 2016, we have been supporting companies of all sizes in operating their charging infrastructure. Our strong, diverse team of more than 250 employees makes it possible: a software-as-a-service solution that manages charging points and contract data and bills charging processes – across Europe, automated and infinitely scalable.