Role Description In this role, you will be the technical and consultative partner for prospects and customers during the pre-sales journey. You will work closely with customers to understand their workflows, challenges, and objectives, and turn these insights into viable technical solutions. If you combine strong solution consulting and customer success skills with e-mobility market knowledge, this could be an exciting next step. - Engage with customers to comprehend their existing workflows, challenges, and objectives and translate these into viable technical solutions. - Provide technical expertise and guidance throughout the sales process, including scoping, solution design, and proposal development to help close new business opportunities. - Deliver product demonstrations and presentations to prospects, demonstrating how chargecloud's capabilities can address the customer's business needs. - Project management, liaising with German HQ on an ongoing basis. - Build strong relationships with prospects and customers, earning their trust as a reliable and knowledgeable advisor throughout the sales cycle. - Become the technical reference during the pre-sales phase, providing product expertise on the implementation and integration of our solutions with the customer's systems. Qualifications - Proven experience as Customer Success Manager or Solution Consultant in a B2B environment (experience working at SaaS companies would be a bonus). - Several years of experience in and solid understanding of the e-mobility industry, preferably in France. - Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences. - Ability to actively listen and understand customer needs, ensuring a positive customer journey at all times. - Strong written and spoken communication skills in French and English are required. Benefits - Flexibility: Design your working hours flexibly with core working hours from 9:00 am to 12:00 pm, and enjoy 30 days of workation in the EU per year. - Team Spirit: Teams meet offline once a quarter for brainstorming and team-building sessions, along with popular winter and summer events. - Sustainability: Contribute to making e-mobility accessible to everyone and support a sustainable future. - Health at Work: Participate in our life coaching program to stay fit and manage workday stress-free. Employment Type - Full-time (40 hrs), unlimited employment contract. Company Description Are you ready to help shape the future of European e-mobility? Then chargecloud is the right place for you! Since our founding in 2016, we have been supporting companies of all sizes in operating their charging infrastructure. Our strong, diverse team of more than 250 employees makes it possible: a software-as-a-service solution that manages charging points and contract data and bills charging processes – across Europe, automated and infinitely scalable.

• Conduct quality assessments of customer interactions across multiple communication channels, including live chats, emails, phone calls. • Perform regular quality reviews using automated monitoring tools and manual evaluation methodologies. • Assess communications against internal quality standards, compliance requirements, regulatory expectations, and customer service best practices. • Monitor the quality of interactions handled by Customer Support, Customer Care Teams • Identify performance gaps, recurring issues, and opportunities for process improvement. • Provide detailed quality evaluations, reports, and actionable recommendations to team leaders and management. • Conduct regular 1:1 coaching and feedback sessions with agents based on quality monitoring results, ensuring adherence to company standards, regulatory requirements, and customer service excellence. • Support employee development by providing constructive feedback and guidance on communication quality and customer interaction standards. • Prepare quality scorecards, performance reports, and trend analyses. • Create, maintain, and update internal procedures, quality guidelines, evaluation criteria, and operational documentation in English. • Participate in calibration sessions to ensure consistency and accuracy of quality assessments. • Collaborate closely with the Global Head of Customer Success to drive continuous improvement initiatives. • Contribute to the development and optimization of quality assurance processes and automated quality monitoring systems. • Ensure consistency, professionalism, and accuracy across all customer-facing communications

• Manage a portfolio of client accounts and act as the primary day-to-day contact • Own the delivery and execution of the mental health benefits platform across assigned clients • Implement client programme plans aligned with workforce needs and agreed goals • Build and maintain strong relationships with HR and business stakeholders • Drive client satisfaction, retention, and account growth within your portfolio • Coordinate with internal teams including Sales, Product, Clinical, Marketing, and Delivery • Track engagement, utilisation, and outcome data to monitor account health and performance • Collect and share client feedback to support product and service improvements

Role Description The Junior Client Success Manager is responsible for managing a portfolio of client accounts and ensuring the successful delivery, adoption, and ongoing use of our mental health benefits platform. They act as the main day-to-day contact for their clients, helping ensure programmes run smoothly, clients are supported, and employees are able to access and benefit from the platform, while working closely with senior team members for guidance on more complex situations. Main Responsibilities - Manage a portfolio of client accounts and act as the primary day-to-day contact - Own the delivery and execution of the mental health benefits platform across assigned clients - Implement client programme plans aligned with workforce needs and agreed goals - Build and maintain strong relationships with HR and business stakeholders - Drive client satisfaction, retention, and account growth within your portfolio - Coordinate with internal teams including Sales, Product, Clinical, Marketing, and Delivery - Track engagement, utilisation, and outcome data to monitor account health and performance - Collect and share client feedback to support product and service improvements Qualifications - Experience in client success, account management, customer success, HR, healthcare, or a related field - Comfortable owning client relationships and managing multiple accounts independently - Strong organisational and project management skills - Clear communicator who builds trust with clients and internal teams - Analytical mindset with comfort working with data and metrics - Proactive, accountable, and able to manage priorities effectively - Interest in mental health, wellbeing, or employee benefits is a plus Benefits - Global company – work in a diverse environment with people from nearly 20 countries - Generous leave policy – time off to rest and recharge - Christmas week off – company-wide break during Christmas, separate from annual leave - Birthday leave – enjoy a day off on your birthday - Quarterly mental health days – one day off every quarter to focus on your wellbeing - Flexible work arrangements – work in a way that suits your lifestyle and goals - Work-life balance – a culture that values personal time and long-term wellness - Medical coverage – comprehensive insurance for peace of mind - Performance bonus – high performance is recognised and rewarded - Development budget - annual allowance to support your professional development - Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care - Socials and communities – regular non-work events/activities to connect and have fun together