watchTowr

• Own a book of customers based in the EMEA region, acting as their primary point of contact for day-to-day success, questions, and coordination. • Run onboarding, regular check-ins, and service reviews for accounts, keeping engagement consistent and outcomes clear. • Manage inbound support tickets, triaging, responding, and coordinating with Engineering, Labs, and Product where needed. • Track customer health signals, risks, and renewal dates, escalating early when risk is identified. • Act as the voice of the customer internally, providing feedback that helps shape product direction and customer experience. • Support renewals and expansion opportunities with existing accounts, working alongside senior CSMs and leadership where appropriate. • Work closely with senior CSMs to support larger or more complex accounts during busy periods, incidents, or proof-of-value engagements. • Take ownership of internal Customer Success projects such as process improvements, documentation, tooling cleanup, and CS reporting. • Responsibility to maintain and improve internal systems such as HubSpot, Intercom, and internal knowledge bases.

• Own a book of customers based in the APAC region, acting as their primary point of contact for day-to-day success, questions, and coordination. • Run onboarding, regular check-ins, and service reviews for accounts, keeping engagement consistent and outcomes clear. • Manage inbound support tickets, triaging, responding, and coordinating with Engineering, Labs, and Product where needed. • Track customer health signals, risks, and renewal dates, escalating early when risk is identified. • Support renewals and expansion opportunities with existing accounts, working alongside senior CSMs where appropriate. • Work closely with senior CSMs to support larger or more complex accounts during busy periods, incidents, or proof-of-value engagements. • Take ownership of internal Customer Success projects such as process improvements, documentation, tooling cleanup, and CS reporting. • Help maintain and improve internal systems such as HubSpot, Vitally, Intercom, and internal knowledge bases.

• Develop and maintain the client-facing application used to help organizations visualize and protect highly critical systems • Work closely with the product design team to build intuitive interfaces that help clients understand and manage their organization’s attack surface • Contribute across the full stack, from frontend experiences through to backend services and APIs • Solve engineering challenges involving large-scale data visualization while ensuring the application remains performant, responsive, and professional • Contribute to our existing design system and maintain shared company-wide packages consumed across multiple product platforms • Use modern AI-assisted engineering workflows and tooling to improve development velocity and code quality

• Build production-quality tooling that accelerates offensive security workflows, integrated directly into the watchTowr Platform and our autonomous pipelines • Design, experiment with, and iterate on LLM-powered systems, agents, and automations for vulnerability discovery, exploit reproduction, and analysis • Develop and refine the orchestration layers that turn AI capability into reliable, repeatable offensive security outcomes • Rapidly prototype and validate ideas - turning promising experiments into practical tooling that ships • Investigate high-impact security problems and explore pathways toward identifying meaningful vulnerabilities, including novel/zero-day findings • Evaluate emerging models, tools, and AI techniques for where they create real offensive security value versus hype • Collaborate closely with watchTowr Labs researchers, feeding autonomously reproduced vulnerabilities into our Rapid Reaction and Active Defense capabilities • Work with a high degree of autonomy and help define what this capability becomes.

• Enhance and develop our internal Django Python based threat and vulnerability intelligence platform • Design and implement automation pipelines that ingest, normalise, and process internal and external threat intelligence sources • Continuously improve existing workflows, services, and codebases • Ensure platform uptime, monitoring, and logging are maintained

• Hunt, qualify, and manage sales process and opportunities to secure commercial opportunities for the watchTowr Platform. • Work with commercial leadership to build accurate sales forecasting and mapping of target accounts, and then executing a plan. • Identify new business opportunities and create comprehensive account development strategies, engagement plans, and targets for each account in your assigned industries. • Articulate our value proposition and product capability to influence and guide key decision-makers, ultimately establishing watchTowr’s credibility. • Align strategy and approach to overarching business goals – we are aggressive and want you to be too. • Ensure that all customer requirements are met, in line with watchTowr’s standards of quality, throughout the entire commercial process.

• Prospecting and Lead Generation • Conduct research to identify potential clients that align with watchTowr’s target market and ideal customer profile. • Generate interest in watchTowr’s offerings and qualify leads for handover to the sales team. • Outreach and Engagement • Develop personalised outreach messages that address customer pain points and align with watchTowr’s value propositions. • Maintain high volumes of outbound calls, emails, and LinkedIn connections to engage prospects. • Follow up with potential leads and nurture relationships to progress them through the sales funnel. • Lead Qualification • Use defined criteria to qualify leads, ensuring they meet watchTowr’s ideal customer profile. • Conduct discovery conversations to gather insights on lead needs, challenges, and decision-making processes. • Prioritise and categorise leads based on engagement level and readiness to buy. • CRM and Data Management • Accurately document all interactions and prospect information in the CRM to maintain an organised and up-to-date pipeline.

• Conduct security research across both 0-days and n-days. • Reverse-engineering patches and performing analysis via patch diffing across both source-available and binary-only targets. • Build and maintain internal tooling for automated vulnerability discovery, exploit validation, and detection signature generation. • Implement production-grade LLM-powered workflows that accelerate vulnerability research. • Focus on looking for the vulnerabilities that matter - high-impact weaknesses that would have a material impact on our clients.

• Lead and mentor the Cyber Engineering team in the UK and Singapore, providing both technical guidance and leadership to support their growth in a dynamic, fast-paced environment. • Report into and work closely with the Head of Labs Engineering to define the future direction of the cyber engineering function aligned with the global strategy, ensuring technical consistency and shared standards. • Act as line manager for the engineers, including performance reviews, career development, and day-to-day coaching. • Design, develop, and maintain the offensive security infrastructure that powers the watchTowr Platform, ensuring it can process vast amounts of data and identify vulnerabilities in enterprise systems at scale. • Collaborate closely with product, front-end, backend, and platform teams to align cyber security initiatives with business goals and ensure seamless integration across functions. • Drive innovation and lead R&D projects that push the limits of offensive security, replicating adversary tactics at scale to uncover vulnerabilities and provide actionable insights.

• Conduct security research across both 0-days and n-days. • Build and maintain internal tooling for automated vulnerability discovery, exploit validation, and detection signature generation. • Design and implement production-grade LLM-powered workflows that accelerate vulnerability research. • Focus on vulnerabilities that matter — high-impact weaknesses with material impact on clients.