• Deliver a best-in-class customer onboarding experience • Drive the onboarding engagement from kick-off to project completion • Discover customer needs and business objectives • Use knowledge around the Docusign platform to identify areas of opportunity • Review existing customer workflows to identify areas for optimization • Complete customer-facing work through a combination of zoom calls, phone calls and emails • Follow a defined playbook and use required tools to track customer onboarding • Interact with customers via verbal and written communication • Guide customers in the build and testing of their use case • Enable customers to be self reliant following their implementation • Mitigate risks proactively to ensure timely execution • Manage a high volume of projects and stay up to date with relevant notes • Stay current and consistently improve knowledge on the latest product features • Contribute to the growth and evolution of the Customer Onboarding program • Work with customers from both regions; North America and Latam

• Creates high-level technical designs for complex projects by analyzing requirements and systems architecture. • Validates code to designs and requirements; conducts code walkthroughs, inspections, and reviews. • Provides technical input into architectural assessments; supports and enforces architectural adherence. • Writes functional designs and understands business requirements for high complexity projects. • Identifies systems and technical constraints, potential technology risks, and documents mitigation strategies.

• Configure core Project Financial, Resource, and Portfolio modules • Translate complex client business requirements into robust system solutions • Experience with the technology implementation life cycle, preferably with all phases • Excellent business analysis skills including the ability to gather and document requirements • Provide training and support to end-users • Showcase effective product leadership at each level of the product life cycle

• Utilizes a collaborative process of assessment, planning, implementation and evaluation. • Engages, educates, and promotes/influences members decisions related to achieving and maintaining optimal health status. • Facilitates effective health care decision-making. • Improves the quality of care. • Improves member satisfaction with their health care plan. • Facilitates appropriate use of health care resources. • Provides up-to-date health care information and assistance by clarifying available options for health problems. • Promotes healthy lifestyles to help lower personal health risks.