• Utilizes a collaborative process of assessment, planning, implementation and evaluation. • Engages, educates, and promotes/influences members decisions related to achieving and maintaining optimal health status. • Facilitates effective health care decision-making. • Improves the quality of care. • Improves member satisfaction with their health care plan. • Facilitates appropriate use of health care resources. • Provides up-to-date health care information and assistance by clarifying available options for health problems. • Promotes healthy lifestyles to help lower personal health risks.

• Utilize clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor, and evaluate options to facilitate appropriate healthcare services and benefits • Gather clinical information and apply appropriate clinical criteria to render coverage determinations and recommendations • Communicate with providers to facilitate care and treatment • Identify opportunities to promote quality and effectiveness of healthcare services • Consult with constituents in the coordination and administration of the utilization/benefit management function • Meet set productivity and quality expectations as established by UMNC

• Provide support to the respective client Relocation and Global Mobility teams to provide high quality management and partnership of their respective programs. • Demonstrate knowledge of client specific assignment and relocation policies/programs • Handle relocation, assignments & tax related questions and escalations from client employees, HRBPs, recruiters and other internal stakeholders. • Consulting on the appropriate assignment type, program and specific program provisions to meet the needs of the employees and business while remaining compliant from a tax and immigration standpoint. • Coordinating Tax and Immigration assessments. • Consulting with Hiring Managers/HRBPs on assignment benefits and processes, as well as finding ways to maintain costs. • Prepare cost estimates of the proposed assignment based on the program provisions. • Initiate relevant assignment services with other Client appointed vendors (Tax service provider, immigration vendor, Cartus, etc) and partner with the vendors to ensure a seamless mobility experience. • Maintaining and updating Client assignment database. • Assessing business trips requests. • Assessing and processing short term assignment requests. • Being the first point of contact for all relocation-related queries and escalations that are raised via Client internal ticket system and resolving in a timely manner. • Auditing and ensuring accuracy of relocation package types for eligible candidates. • Preparing exception requests to be reviewed by the client contacts. • Updating Client database to facilitate timely payments of relocation bonuses to relocating employees. • Auditing and submitting monthly Benefits-In-Kind report before payroll cut-off onto ensure relocating employees receive the correct tax-gross ups.

• Guide prospects and customers through the implementation and service strategy process • Recommend the right implementation approach for complex upmarket customers • Create customized implementation plans and recommend services or Solutions Partners • Define resource needs with the customer or partner • Present implementation plans to the customer's Executive team • Influence customer purchase decisions • Build relationships with accredited Solutions Partners