• Own Vista’s marketing technology stack, including email marketing platforms, campaign management systems, content management systems (CMS), marketing automation tools, and digital analytics solutions; serve as the primary subject-matter expert across these platforms. • Administer MarTech platforms day-to-day, including user provisioning, system configuration, data hygiene, audience segmentation, and vendor relationship management. • Serve as the go-to resource for marketing team enablement, including platform training, adoption programs, and troubleshooting across the MarTech ecosystem. • Maintain a comprehensive MarTech tool inventory; track platform contracts, SLAs, and renewal timelines; and proactively identify consolidation or optimization opportunities across the stack. • Coordinate with the technology team on integrations between marketing platforms and core infrastructure, including Salesforce Data Cloud, Snowflake, and other data systems to ensure seamless data flow and campaign execution. • Support data segmentation and audience management within Salesforce Data Cloud, partnering with marketing and technology teams to build, maintain, and activate audience segments that drive targeted investor and prospect outreach. • Leverage AI tools and automation platforms, including Claude and Claude Code, to accelerate campaign workflows, streamline data processing tasks, and identify opportunities to embed intelligent automation across the MarTech stack. • Maintain accurate CRM data across investor and prospect records, pipeline tracking, and fund activity. • Build and maintain dashboards and reports in Salesforce to support pipeline visibility and management. • Prepare data-driven materials and analyses supporting investor outreach and fundraising campaigns. • Identify workflow gaps and partner with technology to improve or automate fundraising processes. • Partner with investor relations and distribution teams to translate business needs into system improvements.

• Preparing clear, concise, and actionable executive-level reports and presentations on WFM performance, trends, and resource requirements for senior leadership. • Analysing large datasets, identifying patterns and trends, and communicating key insights to stakeholders. You'll use Google Sheets and Looker to create visualisations and reports, with a basic knowledge of BigQuery being a bonus. • Creating and reviewing shift offerings to support business growth and improve our flexible working employee rating. • Showing the operational impact of supply and demand for potential changes to shift patterns across all required domains. • Working closely with the forecasting, People, Operations, and WFM data teams to continuously improve schedule quality, shift offerings, and reduce errors. • Ensuring holiday utilisation remains within budget and at expected quarterly levels, factoring in seasonality. • Deep-diving into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain. • Managing mappings, service goals, and overall Verint backend configuration and setup. • Collaborating with the People team (for FWRs), Hiring, L&D (for New Hires), Operations (for schedules, skills, and shifts), and Forecasting for schedule accuracy.

• Partner directly with IRS stakeholders to identify where Agentforce can automate or augment critical business processes • Translate those needs into precise user stories, agent instructions, and process models, ensuring AI behavior is secure, grounded, and policy‑aligned • Play a key role in AI governance, validation, and change management as federal users begin working alongside autonomous digital assistants • Facilitate structured discovery workshops with IRS stakeholders to identify and prioritize processes suitable for automation using Agentforce • Document detailed user stories, acceptance criteria, and Agent Instructions (prompts) to ensure AI behavior aligns with IRS policies and constraints • Develop clear as‑is and to‑be process flows, highlighting where AI agents can reduce manual effort or improve data accuracy • Define and support AI testing and governance practices, including grounding validation and participation in User Acceptance Testing (UAT) • Ensure agents operate within security, compliance, and hallucination‑prevention boundaries appropriate to a federal environment • Create training materials and change documentation to help IRS teams effectively adopt and work alongside autonomous digital assistants.

Role Description This Role is Perfect for You If: - You are a systems thinker who understands both healthcare operations and enterprise business functions within a compliance-driven organization. - You appreciate the rigor required to operate in a HITRUST certified environment and can balance agility with control discipline. - You have curiosity and discernment in evaluating AI tools, balancing innovation with regulatory responsibility. - You are comfortable engaging technical engineers, clinical stakeholders, HR leaders, and revenue teams alike. - You have strong project management instincts and ability to manage multiple concurrent initiatives. - You have high integrity and commitment to protecting sensitive healthcare and personal data. - You have an interest in helping scale enterprise systems and AI adoption responsibly in a regulated healthcare environment. About the role: As an IT Business Analyst, you will play a critical role in modernizing and scaling xCures’ enterprise technology landscape. You will partner across all business functions to optimize business systems, evaluate and acquire new technologies, and responsibly integrate AI-enabled solutions into enterprise workflows. Key Responsibilities: - Partner with stakeholders across all business functions to understand workflows, pain points, and strategic objectives. - Lead requirements gathering sessions, stakeholder interviews, and cross-functional workshops. - Translate business and clinical needs into detailed functional requirements, user stories, system documentation, and process maps. - Support optimization of enterprise systems including but not limited to: HRIS, CRM, marketing automation platforms, analytics tools, and healthcare data platforms. - Collaborate with IT, Security, Engineering and Product teams to design and implement scalable, secure, and integrated system solutions. - Build system enhancements and implementations that align with HITRUST control requirements, HIPAA standards, and internal governance policies. - Identify opportunities to integrate AI and automation into business workflows while maintaining compliance and data integrity. - Evaluate AI-powered tools for operational fit, scalability, security, privacy, and regulatory compliance. - Partner with Security and Compliance teams to conduct vendor risk assessments consistent with HITRUST, HIPAA, and internal third-party risk management processes. - Lead or support technology acquisition initiatives including RFP development, cost-benefit analysis, and vendor due diligence. - Maintain documentation of vendor assessments, risk evaluations, and mitigation plans in alignment with audit requirements. - Develop executive-ready reporting, dashboards, and status updates to communicate project impact and vendor risk posture. Qualifications - Required: Bachelor's degree in a relevant field, or equivalent professional experience. - 3+ years of experience as a Business Analyst, IT Analyst, Systems Analyst, or similar role; exceptional candidates with fewer years of experience, but demonstrated depth in evaluating, implementing, or operationalizing AI and automation solutions in a business environment will be considered. - Experience working in a regulated industry such as financial services or healthcare. - Experience operating within a regulated compliance environment (e.g., HITRUST, HIPAA, SOC 2, ISO 27001, SOX, FINRA, or similar frameworks). - Experience gathering and documenting functional and technical requirements across enterprise systems. - Experience supporting system implementations, vendor evaluations, or third-party integrations. - Strong understanding of healthcare data privacy and security principles. - Strong analytical and problem-solving skills. - Experience working in Agile, Scrum, or hybrid project environments. - Strong written and verbal communication skills. Requirements - Preferred: Experience in healthcare technology, digital health, or regulated SaaS environments. - Experience working in or supporting a HITRUST-certified environment. - Experience integrating AI or automation tools into business workflows. - Experience evaluating AI vendors, including data governance and compliance considerations. - Experience supporting HRIS, CRM, marketing automation, or revenue operations systems. - Experience with system integrations, APIs, and data mapping. - Familiarity with SQL, reporting tools, or analytics platforms. - Certifications such as CBAP, PMI-PBA, Security+, CISA, or related credentials. Location xCures operates in a distributed, remote-first environment. Candidates may be located anywhere in the United States. Occasional travel to company offsites or key meetings may be required. The successful candidate must already have authorization to work in the United States. At this time, xCures does not offer sponsorship. Benefits - Base Salary range: $70,000 to $100,000/annually - Medical, Dental, Vision insurance - 401k - Equity options xCures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Agency Notice: xCures does not accept unsolicited resumes from staffing agencies, search firms, or other third-party recruiters. Any resumes submitted without a signed, active agreement with xCures will not be considered, and no fee will be paid in the event of a hire.