Role Description The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. GXG is a fast-growing agency at a high-growth tech company, seeking a Consultant for our Experience Practice Area to apply a human-centered approach to digital experience planning, using empathy, data, and insights to nurture the connection between people and government. - Analyze the current state of clients’ customer experience. - Map an idealized journey to meet clients’ goals and inspire new approaches. - Lead discovery activities to understand customers’ audiences and overall goals. - Conduct interviews, facilitate workshops, and review content or data to glean insights. - Develop actionable plans for enhanced digital experiences, including personas, customer journeys, messaging frameworks, and more. - Collaborate closely with communications and data teams to evaluate the effectiveness of plans over time. Qualifications - 5+ years of consulting, digital strategy, user experience, or customer experience preferably in a digital/social media company serving government or at a government agency. - Proficient in core CX skills, e.g., human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies. - Proficient in digital-communications tools, preferably the Granicus family of products. - Solid written, verbal, and presentation skills, along with workshop facilitation skills in a heavy client-facing capacity. - Experience digesting data and deriving insights that lead to actionable recommendations. - Strategic thinker with the ability to exercise independence, autonomy, and sound judgment. - Ability to be flexible in a changing work environment and to work well under pressure. - Experience and/or enthusiasm for working with government. - Maintain awareness and understanding of government news and digital communications industry developments. Requirements - Execute comprehensive multichannel strategy projects for public sector clients. - Perform discovery and planning functions, including stakeholder and audience interviews, content audits, and overall current state analysis. - Offer expertise and recommendations to clients, collaborating with internal team members and contractors. - Act as a primary client feedback conduit to GXG leadership. - Continuously demonstrate a polished, professional relationship with colleagues and clients. - Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, and client outreach. - Become an expert on Granicus products and future product development. - Set the standards for and ensure quality in all client deliverables. - Guide and mentor junior team members in project execution. - Shape the client strategy and put forward product enhancements based on client need. Benefits - Remote-first company with a globally distributed workforce. - Employee Resource Groups to encourage diverse voices. - Coffee with Mark sessions for interaction with the CEO on important issues. - Microsoft Teams communities focused on wellness, art, family, and more. - Opportunities to attend and participate in industry conferences and workshops.