• Develop deep expertise in NiCE Quality and Analytics applications to support implementation, optimization, and ongoing client success. • Lead clients from initial deployment to full adoption by demonstrating value, ensuring confidence in data integrity, and sharing relevant case studies and success stories. • Advise clients on best practices in Quality Management, Analytics, and Customer Experience optimization. • Actively explore and pilot new AI features, models, and automation tools within the NiCE ecosystem to help clients accelerate value realization and reduce cost-to-serve. • Guide clients through the transition from manual processes to AI-driven analytics, ensuring model accuracy, data integrity, and strategic alignment with business objectives. • Work closely with Product, Services, and Customer Success teams to align roadmap, feedback, and value delivery strategies. • Empower clients through training, data literacy, and enablement sessions to sustain long-term success with NiCE solutions.

Role Description As we scale across some of the largest commercial property portfolios in the US, we're embedding domain expertise directly into our platform. This is an independent contractor role. Hours will vary based on project needs. You'll review drone and aerial imagery of large commercial roofs and help us define and validate our condition and defect identification methodology. Working directly with our product team, you'll tell us what to look for, how to classify it, and what makes something urgent. Your expertise will be translated into the assessment framework that drives our platform at scale. No site visits required. This is a fully remote engagement. What you will do - Identifying and classifying defects visible from drone and aerial imagery - Defining severity levels for each defect type - Telling us what should trigger an urgent repair vs a monitor vs a replacement recommendation - Helping us understand what we might be missing in our current approach Qualifications - Hands-on commercial roofing inspection experience, flat and low-slope specifically - Comfortable evaluating imagery rather than conducting physical inspections - HAAG certification preferred - Experience with TPO, EPDM, metal, BUR, or modified bitumen - Strong ability to articulate what you're seeing and why it matters Requirements - This is a flexible, fully remote contract engagement - Your field expertise directly shapes how a category-defining platform assesses commercial roofs at scale - You'll work alongside our product team, influence the methodology behind real decisions on some of the largest portfolios in the US - Set your own hours around project needs - Competitive contractor rates commensurate with experience

Role Description The Senior Consultant will work closely with the Engagement Principal to implement WorkSpan's Enterprise, Ecosystem, and Hyperscaler solutions for our customers. The role is hands-on in nature, requiring strong techno-functional skills, attention to detail, and the ability to execute implementation tasks across configuration, testing, data migration, and integration workstreams. - Execute implementation tasks for WorkSpan's customers across new projects, enhancements, and expansions. - Learn and develop deep expertise in the WorkSpan platform, data model, business processes, prescriptive packages, and implementation methodology. - Configure the data model, templates, integration setups, and reports as directed by the Engagement Principal, ensuring quality and accuracy of deliverables. - Participate in and facilitate key project activities including CRP (Conference Room Pilot), SIT (System Integration Testing), UAT (User Acceptance Testing), and go-live/cutover tasks. - Own customer-facing delivery for assigned workstreams — conduct working sessions, gather requirements, present solutions, and manage expectations directly with customer stakeholders. - Document functional requirements, configuration specifications, and test cases based on inputs from customers and senior team members. - Support data conversion and migration activities — mapping, cleansing, validation, and load verification from legacy systems. - Actively contribute to project status updates and customer meetings under the guidance of the Engagement Principal. - Mentor and guide junior consultants on the project team, sharing domain knowledge, reviewing work, and supporting their ramp-up on the WorkSpan platform. - Collaborate with internal product, engineering, and support teams to log, track, and resolve issues and product questions. - Follow WorkSpan's implementation methodology to deliver projects consistently, and proactively suggest improvements to templates and processes. - Manage assigned tasks and deliverables within project timelines, escalating blockers to the Engagement Principal in a timely manner. Qualifications - 5–8 years of professional services experience in market-leading CRM, ERP, or enterprise / B2B SaaS applications. - Bachelor's degree in Computer Science, Information Technology, or a related field. - Hands-on experience in project execution activities including CRP, SIT, UAT test cycles, status reporting, and go-live tasks. - Good techno-functional or business process knowledge in the applications you have worked on. - Familiarity with data conversion/migration processes from legacy systems to new platforms. - Familiarity with partner ecosystems, co-sell motions, channel sales, or alliance management is a strong advantage. - Strong written and verbal communication skills; able to articulate product capabilities and project status clearly to customers and internal stakeholders. - Experience with integration middleware such as Webmethods or MS Power Automate is a plus. - Exposure to any programming language (Python, Java, Shell Scripting, PL/SQL) is an added advantage. - Knowledge of Salesforce CRM is a plus. - Familiarity with AI-powered tools relevant to professional services delivery. Benefits - Competitive salary, equity, and performance bonus - Unlimited vacation - Paid sick leave - Latest MacBook - Medical insurance - Monthly Wellness Stipend - Paid maternity and paternity leave - Work from Home

Role Description We're looking for a driven, phone-confident Sales Consultant to join a high-performance outbound sales team. You'll be reaching out to roofing contractors across the U.S. using pre-built prospect lists to introduce a service that genuinely helps them win more jobs. This is a volume-forward, conversation-driven role — success hinges on your ability to build trust fast, navigate pushback, and bring deals across the finish line. The sales cycle is refreshingly short; most new accounts are won within one or two calls. If you're wired to compete, bounce back quickly, and want your paycheck to reflect your output, this role delivers. Qualifications - Minimum 2 years of experience in inside sales, outbound prospecting, or commission-based roles - Track record of success in high-call-volume environments - Sharp closing instincts and the ability to handle objections without losing momentum - Strong communicator — equally effective on the phone and in writing - Comfortable in fast-moving, metrics-driven settings - CRM proficiency required; hands-on Go High Level (GoHighLevel) experience strongly preferred - Self-starter mentality with solid time management and organizational habits - Ability to work autonomously while consistently hitting activity and revenue benchmarks - Reliable laptop or desktop with a stable high-speed internet connection - Coachable, growth-oriented mindset with a consistently positive approach Requirements - Execute high-volume outbound calling campaigns targeting roofing contractors nationwide - Present and sell pay-per-lead marketing packages using a needs-based, consultative approach - Establish quick rapport and uncover each prospect's specific customer acquisition challenges - Handle objections confidently and work toward mutually beneficial outcomes - Keep your sales pipeline organized, current, and actionable within the CRM - Leverage Go High Level to log activities, schedule follow-ups, and move prospects through the funnel - Maintain consistent outreach cadences to convert prospects into recurring clients - Hit and surpass daily call metrics, weekly close targets, and monthly revenue goals - Partner with sales leadership to sharpen strategy and elevate the overall client experience - Keep records, notes, and pipeline data accurate and up to date — and bring professionalism to every single interaction Benefits - Base compensation: $40,000 – $50,000 per year, commensurate with experience - Uncapped commission structure with documented six-figure earning potential - Commission activates once cumulative sales revenue covers your base salary - 7% commission earned on all revenue beyond that threshold - Illustration: Close $20,000 in lead packages → pocket $1,400 in commission - Entry-level performers consistently bring home $90,000+ annually - Top producers regularly exceed $200,000 in total annual earnings - Structured onboarding and paid training from day one - Company-covered Medical, Dental, and Vision benefits - 401(k) plan with employer match - 100% remote with defined pathways for advancement