Role Description We are looking for a dedicated and experienced clinical professional (Registered Nurse or Physician Assistant) with a passion for quality, systemic problem-solving, and a proactive safety culture to join our team. Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams—join us to make a difference in people’s lives! The ideal candidate will play a critical role in ensuring the highest standards of clinical quality, patient safety, and satisfaction across the Prenuvo ecosystem. In this role, you will be a champion of our "Proactive Care Culture" - viewing incidents and complaints not as individual failures, but as opportunities to identify system vulnerabilities and implement actionable, lasting improvements. You will leverage your clinical background to balance clinical complaint management with proactive quality improvement (QI) initiatives. This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future). What You’ll Do - Clinical Complaint Management & Patient Advocacy - Investigate & Resolve: Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated. - Cross-Functional Triage: Coordinate closely with radiology, patient experience, and provider teams during investigations. Triage and escalate concerns to ensure timely, empathetic, and thorough resolution. - Clinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy. - Case Presentation: Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention. - Incident Review & Systems-Level Safety Analysis - Systemic Event Review: Manage the internal incident reporting system. Review safety reports and compile comprehensive event summaries. - Root Cause Analysis (RCA): Lead or participate in RCAs or alternative incident review systems, moving past surface-level explanations to identify underlying systems issues and latent vulnerabilities. - Actionable Interventions: Translate incident findings into concrete, actionable items and interventions designed to mitigate future risks. - Regulatory Compliance: Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards. - Quality Improvement (QI) & Safety Culture - Drive QI Projects: Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency. - Trend Analysis: Monitor safety and quality data trends to proactively recommend preventative interventions before systemic issues arise. - Just Culture Champion: Serve as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to promote psychological safety and transparent incident reporting. - Data Management & Reporting - Maintain Quality Records: Keep meticulous, secure records of all quality activities, complaints, and incident investigations to support data-driven decision-making. - Monthly Insights: Prepare monthly quality and safety reports for leadership, highlighting key trends, loop-closure metrics, and strategic opportunities for improvement. Qualifications - Current and valid multi-state licensure as a Registered Nurse (RN) or Physician Assistant (PA). Willingness and ability to become licensed in additional states as needed. - Minimum of 5 years of experience in an active clinical setting. Experience in MRI services, radiology, or oncology is a strong plus. - Minimum of 2 years of dedicated experience in a clinical quality, patient safety, or risk management role. - Deep familiarity with and commitment to proactive care culture principles, systemic risk management, and human factors in healthcare safety. - Exceptional analytical skills with a proven track record of turning safety data into actionable clinical workflows. - Comfort with navigating ambiguity, scaling processes, and designing new systems in a fast-growing health-tech environment. - Outstanding remote communication, interpersonal, and patient education skills. Proficient in video conferencing, Slack, Google Workspace, and email. Benefits - An avenue to make a positive impact on people's lives and their health. - Prenuvo provides free, whole-body scans to each team member. - Growth opportunities are at the heart of our people journey. - Our team gets together each week to connect, share, and socialize. - We have a flexible vacation policy and encourage you to use it. - Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. - Prenuvo offers a 401(k) retirement savings plan to eligible employees. - Comprehensive benefits package including health, dental, vision, and mental health coverage. - The base salary for this role ranges from $73,600-$92,000 in local currency, depending upon experience and geographic location.

• Lead onboarding webinars to introduce new customers to Togal.AI’s core functionality. • Collaborate with customers to design and execute customized training plans for effective adoption. • Deliver focused training sessions tailored to trade-specific workflows. • Maintain up-to-date training materials including user guides and video tutorials. • Host regular “Office Hours” to support customer engagement and address questions. • Proactively engage new users to drive adoption and surface potential roadblocks early. • Act as a product expert to guide customers in optimizing their use of Togal.AI. • Partner with Customer Support to track, report, and resolve onboarding issues or bugs. • Work closely with the Customer Success team to ensure customer satisfaction and goal alignment. • Continuously refine onboarding processes in line with product updates and customer feedback.

Role Description The Placement Specialist will form relationships with both students and externship sites where students can acquire hands-on learning and experience in their chosen field. The person in this role will be responsible for building new relationships and maintaining existing partnerships with placement sites through high outreach. Additionally, the Placement Specialist II is focused on building relationships with students to ensure their success and retention in the program by focusing on on-time placement and providing quality, faculty-approved experiences for each student. This role will require independence in the daily work associated with placing students. Responsibilities Include, But Are Not Limited To: - Developing new partnerships and maintaining relationships with sites for placements - Matching sites with students and placing them with a sense of urgency to prevent any lapse in class registration - Providing exceptional service to students throughout the placement cycle - Creating individual strategy for long term placement relationships as well as fulfilling “one off” placement requirements for students with an emphasis on developing placements within a particular region of the country - Maintaining minimum velocity requirements as expected of a Placement Specialist - Maintaining a higher or more complex caseload of students Qualifications - Bachelor’s degree - At least 2 or more years of work experience - Strong time management and organizational skills - Previous experience in a fast paced, metrics driven environment - Previous experience in a customer service oriented environment - Comfort in communicating and establishing rapport in a professional manner across the following mediums: phone, email, video conference and in-person - Good judgment and excellent organizational, communication (oral and written), and interpersonal skills - Highly self-motivated and able to work autonomously - Strong sense of system orientation and focus on providing “white glove” service to students and faculty - Enthusiasm and the ability to thrive in an atmosphere of constant change - Ability to work and contribute in a team environment Requirements - This role typically works 9:00 AM - 5:00 PM with breaks throughout the day - Occasional and rare travel may be needed - This role will primarily be sedentary using a computer, keyboard, and telephone to perform most duties Benefits - Comprehensive benefits (unique per country) and excellent work/life balance - Full-time, U.S. benefits include: - Medical, dental, and vision coverage - Life insurance, disability, and 401(k) employer match - Free snacks and drinks in-office - Generous paid holidays and leave policies, including unlimited PTO - Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break - The anticipated base salary range for this role is ($47,400 -$63,300), with potential bonus eligibility

Promote innovative treatments for Acute Gouty Arthritis through strategic engagement with healthcare providers, while driving market growth and ensuring seamless patient onboarding in collaboration with cross-functional teams.