• Lead onboarding webinars to introduce new customers to Togal.AI’s core functionality. • Collaborate with customers to design and execute customized training plans for effective adoption. • Deliver focused training sessions tailored to trade-specific workflows. • Maintain up-to-date training materials including user guides and video tutorials. • Host regular “Office Hours” to support customer engagement and address questions. • Proactively engage new users to drive adoption and surface potential roadblocks early. • Act as a product expert to guide customers in optimizing their use of Togal.AI. • Partner with Customer Support to track, report, and resolve onboarding issues or bugs. • Work closely with the Customer Success team to ensure customer satisfaction and goal alignment. • Continuously refine onboarding processes in line with product updates and customer feedback.

Role Description The Placement Specialist will form relationships with both students and externship sites where students can acquire hands-on learning and experience in their chosen field. The person in this role will be responsible for building new relationships and maintaining existing partnerships with placement sites through high outreach. Additionally, the Placement Specialist II is focused on building relationships with students to ensure their success and retention in the program by focusing on on-time placement and providing quality, faculty-approved experiences for each student. This role will require independence in the daily work associated with placing students. Responsibilities Include, But Are Not Limited To: - Developing new partnerships and maintaining relationships with sites for placements - Matching sites with students and placing them with a sense of urgency to prevent any lapse in class registration - Providing exceptional service to students throughout the placement cycle - Creating individual strategy for long term placement relationships as well as fulfilling “one off” placement requirements for students with an emphasis on developing placements within a particular region of the country - Maintaining minimum velocity requirements as expected of a Placement Specialist - Maintaining a higher or more complex caseload of students Qualifications - Bachelor’s degree - At least 2 or more years of work experience - Strong time management and organizational skills - Previous experience in a fast paced, metrics driven environment - Previous experience in a customer service oriented environment - Comfort in communicating and establishing rapport in a professional manner across the following mediums: phone, email, video conference and in-person - Good judgment and excellent organizational, communication (oral and written), and interpersonal skills - Highly self-motivated and able to work autonomously - Strong sense of system orientation and focus on providing “white glove” service to students and faculty - Enthusiasm and the ability to thrive in an atmosphere of constant change - Ability to work and contribute in a team environment Requirements - This role typically works 9:00 AM - 5:00 PM with breaks throughout the day - Occasional and rare travel may be needed - This role will primarily be sedentary using a computer, keyboard, and telephone to perform most duties Benefits - Comprehensive benefits (unique per country) and excellent work/life balance - Full-time, U.S. benefits include: - Medical, dental, and vision coverage - Life insurance, disability, and 401(k) employer match - Free snacks and drinks in-office - Generous paid holidays and leave policies, including unlimited PTO - Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break - The anticipated base salary range for this role is ($47,400 -$63,300), with potential bonus eligibility

Promote innovative treatments for Acute Gouty Arthritis through strategic engagement with healthcare providers, while driving market growth and ensuring seamless patient onboarding in collaboration with cross-functional teams.

Role Description Quality Specialist- Medicare D Quality role administers the quality management system to manage the review of clinical processes, documentation, and patient records. Interprets regulatory requirements from agencies and governing bodies to assist in the development of compliance policies and procedures. - Rework team hours of operation are Monday through Friday from 6:00 AM - 7:30 PM Central Standard Time (CST) - Schedule flexibility including nights, weekend, and holiday coverage. - This is a full time work from home position. Additional Responsibilities include but are not limited to the following: - Learning the rework queues for each line of business - Working rework reports timely - Researching and troubleshooting failed claims - Adding and/or editing overrides in RxClaim - Logging audits and errors accurately and timely - Ability to identify trends and provide suggestions for process improvement - Researching and correcting any issues found in the overall process - Raising issues to Coverage Determination Clinical Pharmacists and Management team as needed - Reading, analyzing, and interpreting general business correspondence, technical procedures, and governmental regulations - Solving practical problems and dealing with multiple concrete variables in standardized situations - Performing basic mathematical calculations - Ensuring all cases are properly closed - Ability to interpret a variety of work instructions provided through multiple mediums - Ability to anticipate needs and resolve issues with urgency and to meet quality and production standards Qualifications - 2 years of Coverage Determination & Appeals experience - MHK, RxClaim, and People Safe proficient - Meeting quality and productivity metrics in current role Requirements - 3 years of Coverage Determination & Appeals experience (Preferred) - 1 year of Medicare PART B experience (Preferred) - MHK, RxClaim, and People Safe proficient (Preferred) - Meeting quality and productivity metrics in current role (Preferred) Education - High School Diploma or equivalent GED Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs and other resources, based on eligibility Pay Range The typical pay range for this role is: $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.