Togal.AI

• Build strong relationships with customers, understanding their goals and ensuring they are met through the platform • Conduct regular check-ins to monitor usage and overall satisfaction • Act as the primary point of contact for a portfolio of customers • Respond to support requests in a timely and professional manner • Troubleshoot issues and coordinate with the product team when necessary • Maintain records of customer interactions and feedback • Monitor usage and identify churn risks early, addressing them with tailored support • Identify upsell and renewal opportunities and collaborate with the sales team to execute them • Provide customer insights to product and engineering teams to help shape product direction • Share trends, wins, and blockers with the broader customer success and sales teams

• This is a foundational hire - you'll be the person who makes sure the revenue org is operating off clean, trusted numbers, that our GTM tech stack works as a system, and that the definitions of what we measure are consistent across sales, marketing, finance, and product. • Establish and enforce canonical definitions for ARR, MQL, activation, churn, and other core revenue metrics across GTM and finance • Serve as the internal arbiter when numbers don’t match - find the root cause and fix it at the source • Own the data dictionary and make sure documentation stays current as the business evolves • Own the GTM tech stack: Hubspot, Maxio, marketing automation, enrichment tools, and the connections between them • Manage vendor relationships and make build vs. buy decisions on tooling • Partner with our GTM engineers on technical execution - you set direction, they build • Manage the relationship with our external RevOps agency and oversee the handoff of the quote-to-cash build • Own pipeline reporting, conversion analysis, and revenue forecasting inputs for the executive team • Build and maintain dashboards that give the sales and marketing teams self-serve visibility into what’s working • Surface the data that drives decisions - not just the data that answers questions after the fact • Be the connective tissue between sales, marketing, CS, finance, and product on anything data or systems related • Partner with the product team to make sure product usage signals in Amplitude are surfaced to the revenue org in useful ways • Bring the same rigor to product-side metrics that you bring to GTM - activation, engagement, and expansion signals matter as much as pipeline.

• Build and manage one-to-one and one-to-few campaigns for strategic and enterprise accounts • Develop account-specific and persona-specific outreach strategies • Coordinate multi-channel campaign execution across email, LinkedIn, phone, ringless voicemail, direct mail, and other creative tactics • Partner with sales leadership, BDRs, AEs, and GTM operators to improve account penetration and meeting generation • Help shape executive-first outreach motions, especially for VP- and Director-level buyers • Translate campaign goals into clear messaging, CTA strategy, sequencing, and follow-up plans • Work cross-functionally with marketing and content teams to identify and develop the assets needed to support campaigns • Help drive campaign inputs for persona-based and trade-based landing pages • Define campaign success metrics and track performance across channels • Partner with GTM ops / RevOps / data resources to improve attribution, reporting, and campaign visibility • Analyze results and recommend improvements to targeting, messaging, offers, and channel mix • Build repeatable playbooks for strategic account campaigns and share learnings across the GTM team

• Work across multiple teams: Contribute to two or more product teams simultaneously and maintain context across parallel work streams and priorities. • Validate all shipped features: Test backend, frontend, and any relevant system components. • Own bug handling end-to-end: Triage, prioritize, and document defects with clear reproduction steps; perform exploratory testing to uncover edge cases and hidden issues; Drive bugs to resolution in collaboration with engineers and PMs. • Leverage AI to improve QA workflows: Use AI tools to accelerate testing, analysis, and reporting; Continuously refine processes to increase efficiency and coverage; Focus on early bug prevention, rapid detection, and resolution. • Strengthen observability practices: Support teams in defining and building meaningful dashboards; Design and maintain post-deployment validation checks; Monitor Sentry and logging systems to identify issues proactively. • Improve and expand test automation: Continuously evolve automated test coverage and reliability; Contribute across testing layers: end-to-end, integration, and unit tests; Align automation efforts with team priorities and system architecture.

• Expand and optimize our existing outbound infrastructure (CRM data model, signal/activation/intent scoring, differentiated outbound campaigns). • Ensure reliable end-to-end data synchronization across the GTM stack, maintaining data quality and minimizing operational risk through well-managed integrations and data pipelines. • Design and maintain account-based workflows (segmentation, triggers, sequencing, multi-threading). • Continuously improve data quality, enrichment, and routing logic. • Identify opportunities for automation, and execute integration of AI into the enterprise sales process, and customer success function.

• Create and maintain visual assets across the company, including website graphics and landing page visuals • Sales decks, presentations, and proposal materials • Social media graphics and paid ad creative • Video thumbnails, event graphics, and one-off marketing assets • Ensure consistency with Togal’s brand guidelines while continuing to refine and evolve the visual system • Collaborate with Marketing and Sales to translate complex product concepts into clear, compelling visuals for our ICP and end user • Edit and produce a wide range of video content, including product marketing and feature videos • Help center and customer education videos • YouTube content and short-form social clips • Webinar recordings and virtual event content • Add motion graphics, titles, overlays, and light animation as needed • Maintain an organized video asset library and ensure videos are optimized for their intended platforms • Partner with Product Marketing, Demand Gen, Sales, and Customer Success to understand goals and deliver visuals that support business outcomes • Manage multiple projects simultaneously and prioritize effectively in a fast-paced environment

• Own the roadmap: You decide what gets built and when. • Ship fast, learn faster: move in weeks, not quarters. • Conduct in depth discovery, directly with your users. • Measure impact: Define success metrics, analyze user behavior and make data-driven decisions.

• Hammer the phones, cold call, email, and LinkedIn outreach daily to generate new qualified leads • Run high-energy, custom demos and presentations that get prospects excited about Togal • Drive pipeline growth by targeting Spanish- and English-speaking prospects across the U.S. • Consistently exceed activity metrics (calls, meetings, demos) and revenue targets • Build relationships with contractors, estimators, and construction execs to open new opportunities • Serve as a trusted advisor, demonstrating deep product knowledge and industry insight • Provide frontline feedback on messaging, objections, and market trends to sharpen our sales playbook • Represent Togal at industry events, trade shows, and networking opportunities

• Build strong relationships with customers, understanding their goals and ensuring they are met through the platform • Conduct regular check-ins to monitor usage and overall satisfaction • Act as the primary point of contact for a portfolio of customers • Respond to support requests in a timely and professional manner • Troubleshoot issues and coordinate with the product team when necessary • Maintain records of customer interactions and feedback • Monitor usage and identify churn risks early, addressing them with tailored support • Identify upsell and renewal opportunities and collaborate with the sales team to execute them • Provide customer insights to product and engineering teams to help shape product direction • Share trends, wins, and blockers with the broader customer success and sales teams

• Design and maintain secure AWS architectures compliant with SOC 2 and aligned with higher compliance standards (e.g., FedRAMP). • Build and manage infrastructure using an IaC-first approach (Terraform and/or Pulumi), integrated into CI/CD pipelines. • Architect and operate high-availability, multi-AZ systems with no single points of failure. • Design cost-effective and scalable solutions for high-bandwidth workloads, file processing, and long-running background tasks. • Implement and operate serverless and container-based workloads, with a strong understanding of runtime behavior, scaling, and cold starts. • Establish monitoring, observability, and performance dashboards, providing a single source of truth for system health and service performance. • Investigate and resolve infrastructure, performance, and security issues end-to-end, including collaboration with application teams.