Role Description At Factbird, we help manufacturers understand what is really happening on the shop floor so they can improve performance, reduce losses, and make better decisions faster. Our platform turns live production data into practical operational insight — but technology only creates value when people on the floor trust it, use it, and act on it. This role is for someone who has already worked in manufacturing and knows what it means when a line underperforms, when downtime becomes normal, or when teams are measuring activity instead of outcomes. You might come from continuous improvement, operational excellence, plant operations, or manufacturing transformation. What matters most is that you can connect operational reality to measurable business value. You will work across Benelux with account executives, customer teams, and manufacturing stakeholders to assess opportunities, shape value cases, support trial success, and help customers adopt Factbird in a way that delivers visible operational impact. This role gives you the chance to take the operational-improvement experience you have built in manufacturing and apply it across a wider set of plants, teams, and challenges. Instead of improving one site at a time, you will help multiple manufacturers understand where performance is leaking, where value is hidden, and how better operational visibility can drive better decisions. It is a strong fit for someone who wants to stay close to manufacturing, stay close to real operational problems, and have broader influence without moving into a purely internal leadership or purely commercial role. Full-time, remote, based in the Netherlands, with travel across Benelux. Travel can be up to 75% during peak periods. Qualifications - 5+ years of experience in manufacturing operations, continuous improvement, operational excellence, operations consulting, or a closely related environment. - Strong understanding of OEE, downtime, throughput, quality, and operational KPIs. - Hands-on experience with Lean, Six Sigma, TPM, or similar improvement methods. - Ability to build and defend a practical business case for operational change. - Confidence working with operators, supervisors, CI leads, plant managers, and senior stakeholders. - Comfort with digital tools, dashboards, analytics, MES-adjacent systems, or industrial software. - Fluency in Dutch and English — written and spoken — is required. - Willingness to travel across Benelux. Requirements - Work directly with prospective and existing manufacturing customers to understand operational challenges on the shop floor. - Lead on-site and remote operational assessments focused on line performance, downtime, throughput, quality, and improvement potential. - Translate plant-level observations into a clear operational and financial value story. - Build practical business cases, including ROI, payback, and operational impact. - Partner with account executives to shape customer conversations and reduce deal risk through credible operational insight. - Support pilot and trial programs to help customers move from interest to adoption. - Coach customer teams on how to use Factbird in a way that creates real value, not just more reporting. - Build trusted relationships with stakeholders ranging from operators and CI leads to plant managers and senior decision-makers. - Act as the bridge between customer needs, operational reality, and internal commercial and customer teams. - Bring manufacturing best practices and operational-improvement thinking into how Factbird works with customers across the region. Benefits - Flexible working hours — we trust you to manage your time. - Competitive salary — compensation that reflects your skills, experience, and impact. - Internet reimbursement — stay connected wherever you choose to work from. - Thoughtful, human onboarding — step-by-step support from day one. - Individual Development Plan conversations — bi-yearly career development aligned to your ambitions. - Company-wide kickoffs & team days — we come together regularly across teams and regions. - A global, inclusive culture — diverse backgrounds and perspectives, actively celebrated.

• Lead demand forecasting and capacity planning activities • Closely oversee and improve our weekly project staffing process • Maintain a real-time view of all active and upcoming projects • Build consensus and secure decisions regarding program resourcing needs • Collaborate with stakeholders to proactively develop the project portfolio • Measure and communicate the team's cost efficiency • Manage the project governance system • Proactively identify and report operational risks • Collaborate on improving partner efficiency

• Review and verify all signed SOW’s and Change Orders to project estimates for accuracy. • Create projects in SalesForce for verified SOW’s. • Update project and project budgets for verified change orders. • Coordinate with and support our Project Management team, Resource Planning team, and Sales team throughout the engagement delivery cycle. • Assist with onboarding and offboarding team members in SalesForce. • Respond to support cases filed by stakeholders. • Support our delivery team to ensure timely and accurate timecard submission. • Support our contract management system (CLM). • Validate data in Salesforce/Certinia using provided audit reports, update data as needed. • Support our Accounting and Billing team by processing corrections to projects and timecards as needed. • Backup the Accounting team on our corporate travel and expense processing systems Expensify and Navan. • Recommend and implement process and automation improvements to prevent errors and gain efficiency. • Synergy Timecard tracking • Assist in integration tasks

Role Description The purpose of this role is to create a smarter North American commercial execution layer. The person will support the Senior Vice President North America by improving how commercial information, agent requests, B2B customer needs, trade marketing projects, digital partner actions, CRM data, AI-enabled workflows, and customer-success opportunities are organized and executed. This role is not a traditional admin assistant or virtual assistant. It requires someone with commercial curiosity, systems thinking, initiative, confidence with customers, and a strong interest in using AI and automation to improve workflows. The right candidate will not only react to tasks. They will proactively identify gaps, suggest improvements, organize projects, follow up with agents and retailers, and help turn commercial activity into structured action. Key Responsibilities - Strategic Context & Objective: Convert scattered commercial activity into structured, repeatable action. - Core Responsibilities: - Front-Line Dealer & Agent Support: - Serve as the primary internal contact for independent sales agents, selected B2B retailers, and digital partners. - Proactively manage seasonal dealer outreach and support to ensure seamless product ordering and execution cycles. - Own customer-service issues that directly impact commercial relationships, driving them to swift resolution. - Act as the cross-functional coordinator bridging the gaps between Sales, Marketing, Operations, and Digital teams. - CRM Ownership & Systems Management: - Maintain total ownership of Monday CRM and related commercial systems, ensuring flawless data hygiene. - Manage account records, agent requests, seasonal task tracking, retailer follow-ups, and project boards. - Oversee digital partner tasks, asset delivery workflows, and dashboard inputs. - Track B2B issues systematically to ensure no balls are dropped and patterns are flagged for operational improvement. - AI Adoption & Workflow Automation: - Must be highly confident utilizing AI tools to organize, summarize, track, and execute daily work. - Practical Execution: Use AI to summarize agent/customer notes, turn meetings into actionable task lists, organize customer follow-ups, and prepare first-draft outreach. - System Optimization: Leverage AI for CRM data cleanup, classifying trade marketing assets, and building process documentation. - Business Intelligence: Assist in building, managing, and continually improving AI-led business intelligence systems and automated reporting discipline. - Trade Marketing Execution: - Coordinate and organize trade marketing assets, ensuring independent reps and retailers have what they need. - Track marketing campaigns, manage asset delivery checklists, and collect in-store display photos from the field. - Conduct execution reviews and provide basic reporting on marketing campaign completion rates. - Digital Partner Administration: - Coordinate onboarding requirements for new digital partners and retail platforms. - Ensure the accurate and timely delivery of product information (PIM), images, and digital assets. - Monitor online content accuracy, coordinate promotional calendars, and execute compliance checks. - Manage the internal handoff of digital partner requirements between Sales, Marketing, and Ecommerce. - Selected DTC Customer-Value Support: - Support selected initiatives aimed at improving the direct-to-consumer (DTC) customer experience, retention, and issue resolution. - Focus execution efforts primarily on maximizing value and resolving frictions outside the Top 100 customer segment. Qualifications - Monday.com or similar CRM/project management platform - Independent sales agent support - B2B customer follow-up - Proactive seasonal dealer support - Trade marketing execution - Digital partner administration - Customer-service issues that affect commercial relationships - Selected DTC customer-value initiatives - AI-enabled workflow improvement - Business intelligence, dashboard support, and reporting discipline - Google Workspace: Gmail, Drive, Docs, Sheets - Google Sheets / Excel: filtering, sorting, structured lists, basic formulas - CRM data hygiene - Task management and follow-up tracking - File organization and version control - Ecommerce website review / product page checking - Familiarity with AI tools such as ChatGPT, Gemini, NotebookLM, or similar - Comfort learning automation tools and workflow platforms Nice to Have - Apparel, outdoor, ski, wholesale, retail, or ecommerce experience - Experience supporting sales agents or account managers - Experience with trade marketing programs - Experience with digital partner or marketplace administration - Experience reviewing product detail pages - Experience with customer segmentation or retention support - Basic familiarity with Power BI or dashboard links Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Be transparent about any other active client work. - Be comfortable representing the role accurately in professional profiles and communications.