• Support and evolve enterprise Identity and Access Management (IAM) and Single Sign-On (SSO) platforms • Play a critical role in expanding and modernizing IAM ecosystem while improving resiliency, automation, monitoring, and user experience • Combine strong architectural and engineering capabilities with operational support experience, including production support, troubleshooting, and on-call responsibilities

• Identity platform (Okta) administration; SSO, authentication, and access controls • User lifecycle management automation; onboarding and offboarding of users, devices, and application access • Maintenance of corporate IT infrastructure, including networks, servers, firewalls, applications, and cloud services (AWS, Azure, GCP) • Endpoint management and configuration (Jamf, Intune), including security policy, patching, and vulnerability remediation • SOX auditing and compliance enforcement across IT infrastructure processes and procedures • Build and expand automation across IT operations, using both code and no-code tools, to reduce manual toil and improve consistency at scale • Identify opportunities to apply AI and machine learning to reduce operational burden and improve decision-making • Evaluate and adopt emerging tools and technologies that enhance identity management, endpoint security, and overall IT infrastructure efficiency • Create and maintain high-quality technical documentation (runbooks, SOPs, end-user guides) • Collaborate with Security, DevOps, HR, and other teams to identify and execute infrastructure improvements • Assist IT leadership with special projects that may involve handling sensitive data, internal investigations, or strict confidentiality requirements

Role Description TIAG is hiring a SolarWinds System Administrator to join our team in support of the Federal Law Enforcement Training Centers (FLETC) in a full-time capacity. This position is fully remote and requires an Active Secret to start work, so US or Naturalized Citizenship is a requirement for consideration. The SolarWinds Administrator is responsible for operating, optimizing, extending, and integrating the enterprise SolarWinds Orion platform. - Provide server-side support for SolarWinds applications, including patching, troubleshooting, and general maintenance of a HyperV-based virtual environment. - Manage the day-to-day operations of the network monitoring solution, including the design, planning, and rollout of monitoring to new and existing systems. - Install, test, maintain, troubleshoot, upgrade, and document enterprise network and system monitoring tools. - Diagnose, analyze, and resolve complex network performance issues and technical challenges using SolarWinds data. - Design and maintain highly available (HA) and scalable architectures, including managing Additional Polling Engines (APEs), Additional Web Servers (AWS), and High Availability deployments. - Develop and implement Disaster Recovery (DR) strategies for the SolarWinds environment to ensure continuous monitoring capabilities. - Architect comprehensive monitoring strategies across various SolarWinds modules (NPM, SAM, NTA, NCM, VMAN, DPA, etc.) to provide holistic visibility into on-premise and cloud infrastructures. - Develop custom scripts and automation using PowerShell, Python, SWQL (SolarWinds Query Language), and the Orion REST API (SWIS) to automate administrative tasks and auto-remediate known issues. - Integrate SolarWinds with third-party systems, such as ITSM platforms (e.g., ServiceNow, Jira) for automated ticketing, and alert management tools (e.g., PagerDuty, xMatters). - Design complex, audience-specific dashboards and reports for C-level executives, IT management, and engineering teams. - Engineer advanced alerting mechanisms to reduce alert noise/fatigue, utilizing complex trigger conditions, dependencies, and escalation routing. - Create and maintain custom SAM (Server & Application Monitor) templates to monitor proprietary or niche enterprise applications. - Collaborate with DBAs to optimize the SolarWinds SQL database, ensuring proper indexing, maintenance plans, and query performance to prevent platform latency. - Perform capacity planning for the SolarWinds infrastructure, monitoring poller performance and database size to forecast future hardware or licensing needs. - Serve as the ultimate point of escalation (Tier 3/4) for complex monitoring and platform-related issues. - Implement and manage Role-Based Access Control (RBAC), ensuring strict security boundaries and least-privilege access for all platform users. - Ensure the SolarWinds environment adheres to enterprise security standards (e.g., applying STIGs, managing SSL certificates, auditing platform access). - Mentor and train junior administrators and NOC staff on SolarWinds best practices, navigation, and basic troubleshooting. - Develop and maintain comprehensive Standard Operating Procedures (SOPs) and technical design documents for the monitoring environment. Qualifications - A minimum of 5 years professional experience; a Bachelor's degree is preferred but not required. - 3+ years of experience supporting SolarWinds is required. - SolarWinds certification required. - CompTIA Sec+ required. - Ability to obtain and maintain a Secret Security clearance is required. Company Description TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard to disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations: - The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300); - Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); - Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).

• Implements infrastructure to include capacity planning, high available systems, disaster recovery plans, system maintenance/patching plans, system backup plans, system performance, system documentation, and system alerts to ensure business continuity and data security. • Mentors associate level staff. • Monitors and works support queue. • Conducts hardware and software deployment, upgrades, patching, backup, and recovery. • Performs a variety of tasks associated with the installation, maintenance, security and repair of hardware and software. • Performs infrastructure and application documentation. • Reviews systems and practices to ensure compliance with procedures and standards. • Provides technical support for problems and changes. • Mentors and trains others on team. • Manages complex infrastructure projects. • Resolves and reports on issues. • Performs other duties as assigned.