• Identity platform (Okta) administration; SSO, authentication, and access controls • User lifecycle management automation; onboarding and offboarding of users, devices, and application access • Maintenance of corporate IT infrastructure, including networks, servers, firewalls, applications, and cloud services (AWS, Azure, GCP) • Endpoint management and configuration (Jamf, Intune), including security policy, patching, and vulnerability remediation • SOX auditing and compliance enforcement across IT infrastructure processes and procedures • Build and expand automation across IT operations, using both code and no-code tools, to reduce manual toil and improve consistency at scale • Identify opportunities to apply AI and machine learning to reduce operational burden and improve decision-making • Evaluate and adopt emerging tools and technologies that enhance identity management, endpoint security, and overall IT infrastructure efficiency • Create and maintain high-quality technical documentation (runbooks, SOPs, end-user guides) • Collaborate with Security, DevOps, HR, and other teams to identify and execute infrastructure improvements • Assist IT leadership with special projects that may involve handling sensitive data, internal investigations, or strict confidentiality requirements

Role Description TIAG is hiring a SolarWinds System Administrator to join our team in support of the Federal Law Enforcement Training Centers (FLETC) in a full-time capacity. This position is fully remote and requires an Active Secret to start work, so US or Naturalized Citizenship is a requirement for consideration. The SolarWinds Administrator is responsible for operating, optimizing, extending, and integrating the enterprise SolarWinds Orion platform. - Provide server-side support for SolarWinds applications, including patching, troubleshooting, and general maintenance of a HyperV-based virtual environment. - Manage the day-to-day operations of the network monitoring solution, including the design, planning, and rollout of monitoring to new and existing systems. - Install, test, maintain, troubleshoot, upgrade, and document enterprise network and system monitoring tools. - Diagnose, analyze, and resolve complex network performance issues and technical challenges using SolarWinds data. - Design and maintain highly available (HA) and scalable architectures, including managing Additional Polling Engines (APEs), Additional Web Servers (AWS), and High Availability deployments. - Develop and implement Disaster Recovery (DR) strategies for the SolarWinds environment to ensure continuous monitoring capabilities. - Architect comprehensive monitoring strategies across various SolarWinds modules (NPM, SAM, NTA, NCM, VMAN, DPA, etc.) to provide holistic visibility into on-premise and cloud infrastructures. - Develop custom scripts and automation using PowerShell, Python, SWQL (SolarWinds Query Language), and the Orion REST API (SWIS) to automate administrative tasks and auto-remediate known issues. - Integrate SolarWinds with third-party systems, such as ITSM platforms (e.g., ServiceNow, Jira) for automated ticketing, and alert management tools (e.g., PagerDuty, xMatters). - Design complex, audience-specific dashboards and reports for C-level executives, IT management, and engineering teams. - Engineer advanced alerting mechanisms to reduce alert noise/fatigue, utilizing complex trigger conditions, dependencies, and escalation routing. - Create and maintain custom SAM (Server & Application Monitor) templates to monitor proprietary or niche enterprise applications. - Collaborate with DBAs to optimize the SolarWinds SQL database, ensuring proper indexing, maintenance plans, and query performance to prevent platform latency. - Perform capacity planning for the SolarWinds infrastructure, monitoring poller performance and database size to forecast future hardware or licensing needs. - Serve as the ultimate point of escalation (Tier 3/4) for complex monitoring and platform-related issues. - Implement and manage Role-Based Access Control (RBAC), ensuring strict security boundaries and least-privilege access for all platform users. - Ensure the SolarWinds environment adheres to enterprise security standards (e.g., applying STIGs, managing SSL certificates, auditing platform access). - Mentor and train junior administrators and NOC staff on SolarWinds best practices, navigation, and basic troubleshooting. - Develop and maintain comprehensive Standard Operating Procedures (SOPs) and technical design documents for the monitoring environment. Qualifications - A minimum of 5 years professional experience; a Bachelor's degree is preferred but not required. - 3+ years of experience supporting SolarWinds is required. - SolarWinds certification required. - CompTIA Sec+ required. - Ability to obtain and maintain a Secret Security clearance is required. Company Description TIAG is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard to disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status. The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations: - The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300); - Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); - Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).

• Implements infrastructure to include capacity planning, high available systems, disaster recovery plans, system maintenance/patching plans, system backup plans, system performance, system documentation, and system alerts to ensure business continuity and data security. • Mentors associate level staff. • Monitors and works support queue. • Conducts hardware and software deployment, upgrades, patching, backup, and recovery. • Performs a variety of tasks associated with the installation, maintenance, security and repair of hardware and software. • Performs infrastructure and application documentation. • Reviews systems and practices to ensure compliance with procedures and standards. • Provides technical support for problems and changes. • Mentors and trains others on team. • Manages complex infrastructure projects. • Resolves and reports on issues. • Performs other duties as assigned.

Job Description We are seeking a highly skilled Senior Systems Administrator to join our team, focusing on deploying, configuring, and supporting Microsoft Teams Rooms systems to deliver seamless collaboration experiences. The ideal candidate will have a strong background in video conferencing, unified communications, and AV technologies, with expertise in Microsoft Teams Rooms and excellent technical, communication, and customer service skills. As a key team member, you will provide tier 3 support for enterprise conference rooms, troubleshoot issues, and ensure optimal performance of AV/VTC systems supporting live events, presentations, and meetings. Key Responsibilities: - Deployment & Configuration - Design, deploy, and configure Microsoft Teams Room systems, including cameras, microphones, speakers, and displays. - Integrate Teams Rooms with IT infrastructure (networks, Active Directory, Exchange, Microsoft 365). - Collaborate with project managers, AV integrators, and IT teams to ensure successful installation and configuration. - Develop and maintain deployment standards, documentation, and training materials. Project Oversight - Manage all phases of AV projects, including planning, installation, testing, troubleshooting, and maintenance of audio-visual systems. Troubleshooting & Issue Resolution - Serve as the primary contact for Teams Room-related incidents and provide tier 3 support. - Monitor system health using Teams Admin Center, Pro Management Portal, and other monitoring tools. - Diagnose and resolve hardware, software, and connectivity issues; escalate to vendors when necessary. - Document issues, track resolutions, and identify recurring problems to implement long-term solutions. User Support & Training - Provide end-user support in-person and remotely as required. - Create and deliver training materials, guides, and quick reference documentation. - Assist meeting organizers with pre-meeting checks, live troubleshooting, and post-meeting support. Maintenance & Optimization - Ensure Teams Room devices are updated with the latest firmware and software. - Perform regular inspections, preventive maintenance, and system health checks. - Recommend configuration improvements based on analytics and feedback. - Manage hardware lifecycle, including decommissioning and repurpose. Collaboration & Communication - Partner with networking, security, facilities, and AV vendors to deliver high-quality meeting experiences. - Communicate technical information to both technical and non-technical audiences. - Participate in team meetings, project reviews, and knowledge-sharing sessions. Security & Compliance - Ensure compliance with security policies and industry standards. - Manage device authentication, access controls, password updates, and patching. - Support data privacy initiatives and audit readiness. What We Offer - A dynamic work environment with opportunities for professional growth and development. - Hands-on experience with the latest audio-visual technologies and Microsoft Teams collaboration platform. - Collaborative team with a focus on customer satisfaction and innovation. Required Education, Experience, & Skills - High School diploma and 8+ years experience, or 6+ years of experience in audio-visual support, audio-visual system management, and live event production, or equivalent experience. - Technical Skills: Hands-on experience with Microsoft Teams Rooms, QSYS Systems, projection systems, Creston systems, Extron, and various audio-visual systems. Familiarity with Microsoft 365, especially Microsoft Teams. - Customer Service Skills: Strong communication abilities with the capability to explain technical concepts to non-technical users. - Ticket Management: Hands-on experience with ticketing systems and managing support queues. - Problem-Solving: Ability to assess issues, ask clarifying questions, and determine appropriate next steps. - Organizational Skills: Proven ability to manage a dynamic workload, prioritize competing requests, and meet service expectations. - Team Collaboration: Comfortable working in a collaborative, team-oriented environment. Preferred Education, Experience, & Skills Certifications: Preferred certifications in Microsoft M365 collaboration suite, audio-visual technology, including Crestron, QSYS Systems, Extron, and Shure. Pay Information Full-Time Salary Range: $79370 - $134929 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.