• Manage end-to-end email and SMS campaigns, automations, and CRM lifecycle marketing • Build customer journeys including welcome, post-purchase, loyalty, win-back, and re-engagement flows • Develop segmentation strategies based on customer behaviour, purchase history, and engagement data • Optimise campaigns to improve customer lifetime value, repeat purchase rate, and revenue performance • Manage automation workflows including triggers, conditional logic, A/B testing, and personalisation • Write compelling email and SMS copy including subject lines, CTAs, and promotional messaging • Analyse campaign performance and improve results through testing, insights, and optimisation

Title: LFS eCommerce Operations Specialist Location: Poulsbo United States Job Description: Description LFS, Inc. was established in 1967 and is a wholly owned subsidiary of Trident Seafoods. Our corporate headquarters is in Bellingham, WA and we have three year-round locations in Washington State: Bellingham, Seattle, and Poulsbo. LFS also has five year-round locations in Alaska: Anchorage, Cordova, Dutch Harbor, Homer (Kachemak Gear Shed), and Sitka; and three seasonal locations in Kenai, Dillingham and Naknek. While our core business is supplying the commercial fishing industry, we have evolved to include industrial and sports netting sales, hydraulic sales and services, wholesale/industrial sales, recreational marine and outdoor sales, and internet sales. Summary: LFS/GO2 Marine is looking for an experienced eCommerce Operations Specialist. In this role you will execute day-to-day operations including catalog updates, customer service, and order processing across all channels. (Amazon, Walmart, eBay, Shopify) Essential functions (responsibilities, tasks, supervisory needs) Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Core Responsibilities - Process orders and manage cancellations, returns, and issues. - Provide customer service via phone, email, and cases. - Support Shopify and call center order flow. - Coordinate with warehouse on fulfillment issues. - Manage customer-related follow-ups including returns, warranties, shipping claims, and order issue resolution. Additional Responsibilities: Represent LFS by using our core values to guide your behavior and business decisions. Success Metrics - Order accuracy and SLA compliance. - Customer satisfaction and response time This is a full-time, 40 hour per week, year-round benefited position. Pay range is $20 - $22 per hour. This is a work from home/remote position. Minimum Requirements Required Qualifications (education, years of experience, KSAs) - Comfortable troubleshooting errors, stranded inventory, and fulfillment issues - Organized, detail-oriented, and able to manage multiple products at once. - Clear communicator who can follow processes and improve them. - Strong Excel knowledge - Experience coordinating with warehouses or third party shippers. - High School or GED certificate - 1-2 years with eCommerce or digital operations. Preferred education and experience - Bachelor's degree in marketing, business, communications, computer science, or related field. - 3-5 years' experience in eCommerce or digital operations. Work environment: - Workstation in your home Physical demands: While performing the duties of this job, the employee is regularly required to use a keyboard and talk or listen. Work authorizations: This position is not eligible for immigration sponsorship. Apply Now Stay connected with Trident Seafoods online at www.tridentseafoods.com and follow us on Facebook, X, Instagram, Pinterest, YouTube or LinkedIn Trident Seafoods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Trident Seafoods and its subsidiaries have adopted a drug-free workplace policy. Working under the influence of Drugs or Alcohol is not permitted. Employment with Trident Seafoods is contingent upon the candidate maintaining valid immigration status and work authorization throughout employment, with or without immigration sponsorship by the company.

• Consult with clients on E-Commerce market trends and provide strategic recommendations • Summarize data and observations into compelling insights for growth opportunities • Deliver tailored, compelling solutions that align with customer needs • Collaborate with internal teams to deliver integrated solutions • Maintain current knowledge on retail trends • Develop and maintain strategic relationships with stakeholders • Meet or exceed sales goals through disciplined pipeline management • Ensure client satisfaction by proactively addressing challenges

• Develop the e-commerce vertical by identifying and engaging online retailers, DTC brands, ticketing providers, subscription platforms, and digital commerce businesses • Own the sales process by leading meetings, building relationships, marshalling SentiLink resources to deliver solutions, preparing analytical business cases, and closing commercial agreements • Build trusted relationships with fraud, risk, payments, trust & safety, operations, security, identity, and executive stakeholders • Navigate complex organizations to align with decision-makers and build champions within prospects and partners • Continue to drive value to our partners post-close by owning relationships and helping our partners be successful with our solutions • Partner cross-functionally with Product, Marketing, Partnerships, and Customer Success to support customer outcomes and market expansion • Stay current on emerging fraud trends, identity challenges, payment risks, account takeover threats, and promotional abuse impacting e-commerce businesses • Represent SentiLink in accordance with our corporate values at all times