Role Description We are currently seeking a Salesforce Senior Lead Engineer with experience in Salesforce Sales Cloud, Service Cloud, data model changes, integrations, and business process updates. The Salesforce Senior Lead Engineer will be responsible for validating changes required for Salesforce to integrate with a new MDM platform and ensuring existing Salesforce functionality continues to work as expected. - Participate in an initial assessment phase to understand Salesforce changes required for MDM integration. - Design and develop Salesforce APIs for inbound and outbound integration with the new MDM platform. - Analyze and update Salesforce data model objects, fields, relationships, validation rules, and sharing considerations. - Modify existing Sales Cloud and Service Cloud processes impacted by MDM-driven data changes. - Develop Apex classes, triggers, batch jobs, queueable jobs, and integration services as required. - Work with architects, data teams, business analysts, and QA to define technical solutions. - Review existing automations such as Flows, Process Builder, Workflow Rules, and approval processes. - Ensure Salesforce development follows best practices for scalability, security, and maintainability. - Support code reviews, deployment planning, defect resolution, and technical documentation. - Provide guidance to intermediate developers and QA team members. Qualifications - 6+ years of experience as Salesforce Platform Developer - 6+ years of Salesforce development experience using Apex, SOQL, SOSL, Lightning Web Components, and Salesforce APIs. - 6+ years of experience with Sales Cloud and Service Cloud. - 6+ years of experience designing and implementing REST/SOAP APIs and Salesforce integration patterns. - 6+ years of experience in Salesforce data model, security model, sharing rules, profiles, permission sets, and role hierarchy. - 6+ years of experience with Salesforce automation tools such as Flow, Process Builder, Workflow, and Approval Processes. - 6+ years of experience with deployment tools such as Salesforce DX, Change Sets, Copado, Gearset, Jenkins, or similar. - 6+ years of experience analyzing existing Salesforce implementation and recommend technical changes. Requirements - Experience with MDM integration or customer/master data synchronization. - Experience working in enterprise client environments. - Familiarity with Agile delivery and RFP/project-based engagements. - Strong debugging, troubleshooting, and performance optimization skills. - Salesforce Platform Developer I or II certification. - Must reside in the US. Benefits - Starting pay range for this remote role is $96,156 to $166,938. - Incentive compensation based on individual and/or company performance. - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short and long term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits.

• Work with Salesforce EHR platform provider to develop new features and functionality. • Perform routine configuration management, and security settings within Salesforce to ensure optimal performance. • Design and implement flows and validation rules that support efficient data entry and clinical reporting. • Create dashboards and custom reports to track patient engagement metrics and operational efficiency. • Act as a primary point of contact for patients struggling to access or utilize the patient portal, providing clear, empathetic, and technical guidance. • Conduct thorough administrative reviews of patient files to verify insurance coverage, resolve eligibility discrepancies, and ensure accurate billing documentation. • Serve as a frontline resource for patients, resolving inquiries related to their account status, appointment information, or portal functionality. • Identify recurring patient pain points within the Salesforce UI or portal experience and recommend/implement intuitive interface improvements.

Role Description Are you a skilled Salesforce Developer/Administrator with excellent time management skills? Are you fluent in English? Do you love technology? Do you enjoy being part of a friendly and supportive team? If so, this might be the right opportunity for you. Digicom Technology Solutions (DTS), headquartered in the USA, is looking for a senior level Salesforce Developer/Administrator to work remotely from your India based home office and support one of our USA based clients, a natural health education and fasting facility. Once hired, you will work directly for our client. DTS specializes in managing computer networks for organizations throughout the USA and has been in business since 2008. Working hours will be 8 am to 5 pm PST, including a 1-hour break (USA time). Our provisional application window for this position is two weeks from job posting date. Provided we do not need to extend this window, we plan on making our final hiring decision 3-4 weeks after posting date. - Salesforce Development: Work with Salesforce EHR platform provider to develop new features and functionality. - System Maintenance: Perform routine configuration management, and security settings within Salesforce to ensure optimal performance. - Process Automation: Design and implement flows and validation rules that support efficient data entry and clinical reporting. - Reporting: Create dashboards and custom reports to track patient engagement metrics and operational efficiency. - Patient Portal Support: Act as a primary point of contact for patients struggling to access or utilize the patient portal, providing clear, empathetic, and technical guidance. - Insurance Verification: Conduct thorough administrative reviews of patient files to verify insurance coverage, resolve eligibility discrepancies, and ensure accurate billing documentation. - Customer Service Liaison: Serve as a frontline resource for patients, resolving inquiries related to their account status, appointment information, or portal functionality. - Workflow Optimization: Identify recurring patient pain points within the Salesforce UI or portal experience and recommend/implement intuitive interface improvements. Qualifications - Experience: Proven track record in Salesforce development/administration and preferably, prior experience working within a healthcare setting or clinical environment. - Technical Proficiency: Strong understanding of Salesforce configuration (Profiles, Roles, Flows, Reports, and Dashboards). - Understanding of the Salesforce data model, how & when to create custom objects, junction objects, and other model items. - Domain Knowledge: Working familiarity with healthcare administrative processes, specifically regarding insurance verification and patient record management. - Communication: Exceptional customer service skills, with the ability to translate technical concepts into easy-to-understand instructions for non-technical users. - Documentation: Ability to devise and document operating procedures using videos, checklist and progressive disclosure instruction pages. - Compliance Awareness: Firm grasp of healthcare privacy regulations (e.g., HIPAA) and the importance of data security in a CRM environment. - Personal Characteristics: Positive attitude, excellent time management skills, passion for teamwork, reliable and punctual. - Home Office Requirements: Secure and quiet work area, internet connection capability of at least 20 Mbit download and reliable power (must have a whole house UPS if unreliable). - Background Check: Able to pass a background check. Compensation & Benefits - ₹12,00,000 - ₹18,00,000 yearly or more depending on skills and experience. - Paid time off plan - Paid training - Wellness program

• Lead development of complex custom applications and integrations for federal clients • Analyze and re-engineer functionality from large, often undocumented legacy codebases onto the Salesforce platform • Design and lead complex integrations with external, federal, and financial systems, such as payment, billing, and reconciliation interfaces • Lead data migration from legacy systems, including data mapping, transformation, and validation • Integrate the Salesforce platform with cloud services such as AWS and enterprise data warehouses such as Snowflake • Support and lead multiple complex projects simultaneously • Provide expert troubleshooting of technical and process issues across implementations • Understand and contribute to overall architectural design decisions • Build and maintain CI/CD pipelines and apply DevSecOps practices across the development lifecycle • Ensure solutions meet Section 508 accessibility and federal security and compliance requirements such as FISMA and NIST • Advise on products, processes, roadmaps, and strategies for federal programs • Lead sessions in implementation best practices and coding standards • Actively mentor and support junior and mid-level team members • Present knowledge sharing sessions for team, practice, and company • Interview prospective team members and contribute to hiring decisions • Drive internal business development activities including demos and proofs of concept • Build strong stakeholder relationships with federal clients • Lead code reviews and provide constructive feedback to ensure quality • Contribute to practice documentation, accelerators, and reusable components