Digicom Technology Solutions logo
Digicom Technology Solutions

Success Though IT Excellence

Salesforce Developer – Administrator

Salesforce DeveloperSalesforce DeveloperFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

6 days ago

Salary

₹1,200K - ₹1,800K / year

Seniority

Senior

Professional CertificateEnglish

Job Description

Salesforce Developer – Administrator

Digicom Technology Solutions

• Work with Salesforce EHR platform provider to develop new features and functionality. • Perform routine configuration management, and security settings within Salesforce to ensure optimal performance. • Design and implement flows and validation rules that support efficient data entry and clinical reporting. • Create dashboards and custom reports to track patient engagement metrics and operational efficiency. • Act as a primary point of contact for patients struggling to access or utilize the patient portal, providing clear, empathetic, and technical guidance. • Conduct thorough administrative reviews of patient files to verify insurance coverage, resolve eligibility discrepancies, and ensure accurate billing documentation. • Serve as a frontline resource for patients, resolving inquiries related to their account status, appointment information, or portal functionality. • Identify recurring patient pain points within the Salesforce UI or portal experience and recommend/implement intuitive interface improvements.

Job Requirements

  • Proven track record in Salesforce development/administration and preferably, prior experience working within a healthcare setting or clinical environment.
  • Strong understanding of Salesforce configuration (Profiles, Roles, Flows, Reports, and Dashboards).
  • Understanding of the Salesforce data model, how & when to create custom objects, junction objects, and other model items.
  • Working familiarity with healthcare administrative processes, specifically regarding insurance verification and patient record management.
  • Exceptional customer service skills, with the ability to translate technical concepts into easy-to-understand instructions for non-technical users.
  • Ability to devise and document operating procedures using videos, checklist and progressive disclosure instruction pages.
  • Firm grasp of healthcare privacy regulations (e.g., HIPAA) and the importance of data security in a CRM environment.
  • Positive attitude, excellent time management skills, passion for teamwork, reliable and punctual.
  • Secure and quiet work area, internet connection capability of at least 20 Mbit download and reliable power (must have a whole house UPS if unreliable).
  • Able to pass a background check.

Benefits

  • Paid time off plan
  • Paid training
  • Wellness program

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