• Work with Salesforce EHR platform provider to develop new features and functionality. • Perform routine configuration management, and security settings within Salesforce to ensure optimal performance. • Design and implement flows and validation rules that support efficient data entry and clinical reporting. • Create dashboards and custom reports to track patient engagement metrics and operational efficiency. • Act as a primary point of contact for patients struggling to access or utilize the patient portal, providing clear, empathetic, and technical guidance. • Conduct thorough administrative reviews of patient files to verify insurance coverage, resolve eligibility discrepancies, and ensure accurate billing documentation. • Serve as a frontline resource for patients, resolving inquiries related to their account status, appointment information, or portal functionality. • Identify recurring patient pain points within the Salesforce UI or portal experience and recommend/implement intuitive interface improvements.

Role Description Are you a skilled Salesforce Developer/Administrator with excellent time management skills? Are you fluent in English? Do you love technology? Do you enjoy being part of a friendly and supportive team? If so, this might be the right opportunity for you. Digicom Technology Solutions (DTS), headquartered in the USA, is looking for a senior level Salesforce Developer/Administrator to work remotely from your India based home office and support one of our USA based clients, a natural health education and fasting facility. Once hired, you will work directly for our client. DTS specializes in managing computer networks for organizations throughout the USA and has been in business since 2008. Working hours will be 8 am to 5 pm PST, including a 1-hour break (USA time). Our provisional application window for this position is two weeks from job posting date. Provided we do not need to extend this window, we plan on making our final hiring decision 3-4 weeks after posting date. - Salesforce Development: Work with Salesforce EHR platform provider to develop new features and functionality. - System Maintenance: Perform routine configuration management, and security settings within Salesforce to ensure optimal performance. - Process Automation: Design and implement flows and validation rules that support efficient data entry and clinical reporting. - Reporting: Create dashboards and custom reports to track patient engagement metrics and operational efficiency. - Patient Portal Support: Act as a primary point of contact for patients struggling to access or utilize the patient portal, providing clear, empathetic, and technical guidance. - Insurance Verification: Conduct thorough administrative reviews of patient files to verify insurance coverage, resolve eligibility discrepancies, and ensure accurate billing documentation. - Customer Service Liaison: Serve as a frontline resource for patients, resolving inquiries related to their account status, appointment information, or portal functionality. - Workflow Optimization: Identify recurring patient pain points within the Salesforce UI or portal experience and recommend/implement intuitive interface improvements. Qualifications - Experience: Proven track record in Salesforce development/administration and preferably, prior experience working within a healthcare setting or clinical environment. - Technical Proficiency: Strong understanding of Salesforce configuration (Profiles, Roles, Flows, Reports, and Dashboards). - Understanding of the Salesforce data model, how & when to create custom objects, junction objects, and other model items. - Domain Knowledge: Working familiarity with healthcare administrative processes, specifically regarding insurance verification and patient record management. - Communication: Exceptional customer service skills, with the ability to translate technical concepts into easy-to-understand instructions for non-technical users. - Documentation: Ability to devise and document operating procedures using videos, checklist and progressive disclosure instruction pages. - Compliance Awareness: Firm grasp of healthcare privacy regulations (e.g., HIPAA) and the importance of data security in a CRM environment. - Personal Characteristics: Positive attitude, excellent time management skills, passion for teamwork, reliable and punctual. - Home Office Requirements: Secure and quiet work area, internet connection capability of at least 20 Mbit download and reliable power (must have a whole house UPS if unreliable). - Background Check: Able to pass a background check. Compensation & Benefits - ₹12,00,000 - ₹18,00,000 yearly or more depending on skills and experience. - Paid time off plan - Paid training - Wellness program

• Lead development of complex custom applications and integrations for federal clients • Analyze and re-engineer functionality from large, often undocumented legacy codebases onto the Salesforce platform • Design and lead complex integrations with external, federal, and financial systems, such as payment, billing, and reconciliation interfaces • Lead data migration from legacy systems, including data mapping, transformation, and validation • Integrate the Salesforce platform with cloud services such as AWS and enterprise data warehouses such as Snowflake • Support and lead multiple complex projects simultaneously • Provide expert troubleshooting of technical and process issues across implementations • Understand and contribute to overall architectural design decisions • Build and maintain CI/CD pipelines and apply DevSecOps practices across the development lifecycle • Ensure solutions meet Section 508 accessibility and federal security and compliance requirements such as FISMA and NIST • Advise on products, processes, roadmaps, and strategies for federal programs • Lead sessions in implementation best practices and coding standards • Actively mentor and support junior and mid-level team members • Present knowledge sharing sessions for team, practice, and company • Interview prospective team members and contribute to hiring decisions • Drive internal business development activities including demos and proofs of concept • Build strong stakeholder relationships with federal clients • Lead code reviews and provide constructive feedback to ensure quality • Contribute to practice documentation, accelerators, and reusable components

Role Description Estamos em busca de um(a) Desenvolvedor(a) Salesforce Sênior para atuar em projetos estratégicos. Esse profissional será responsável por construir soluções robustas, escaláveis e alinhadas às melhores práticas da plataforma Salesforce. - Desenvolver e customizar soluções Salesforce, com foco em Sales e Service Cloud. - Criar e manter integrações entre sistemas usando APEX, APIs REST/SOAP, Flows e ferramentas de middleware. - Atuar em demandas complexas de manutenção, evolução e sustentação da plataforma. - Participar de rituais ágeis, refinamentos e alinhamentos técnicos com equipes multidisciplinares. - Garantir qualidade de código, testes, documentação e aderência às boas práticas Salesforce. - Apoiar análise de requisitos e propor soluções técnicas viáveis e escaláveis para o negócio. Qualifications - Experiência sólida como Desenvolvedor(a) Salesforce em projetos de médio e grande porte. - Domínio de APEX, LWC, Triggers, Aura Components e SOQL/SOSL. - Forte conhecimento em integrações (REST/SOAP), Web Services e autenticação (OAuth, JWT). - Experiência com Flows, automações e boas práticas de arquitetura Salesforce. Benefits - Nossa contratação é CLT- 40h semanais com jornada flexível, sendo executada de forma remota. - Para Saúde e bem-estar: - Plano de Saúde e Odontológico SulAmérica extensivo a dependentes; - Vale Alimentação/Refeição em cartão flexível Caju benefícios; - Seguro de Vida; - Auxílio Home-Office em cartão flexível Caju benefícios; - Wellhub (Gympass); - Sesc – extensivo a dependentes, com acesso aos serviços em todo o Brasil; - TotalPass. - Para o seu Desenvolvimento: - ília University: Universidade Corporativa com mais de 20 mil cursos disponíveis para desenvolvimento pessoal e profissional; - Language Academy: Escola de idiomas para ílians; - í-talks e Chapter: Momentos e cerimônias em que o time compartilha práticas, estudos, projetos e ideias. - Benefícios não convencionais: - Plano de Saúde PET - Guapeco; - Onhappy – benefício de viagem a lazer, com liberdade para você viajar com quem quiser; - BYOD - Alugamos o seu notebook pessoal te pagando um valor mensal para que você o use; - Seu Niver, seu bolo! - Seu Networking Vale Prêmio - Programa de premiação a indicação de novos funcionários. Company Description Somos especialistas em tecnologia, dados e design, impulsionando a transformação digital de grandes players do mercado há mais de 10 anos, nos setores financeiro, seguros e mobilidade. Com mais de 450 profissionais, estamos presentes no Brasil e Europa, atendendo aos mercados da América Latina, Europa e América do Norte, desenvolvendo produtos digitais de alta qualidade e com foco em resultados de negócios. Certificada pelo 7° ano consecutivo como Great Place to work, aqui na ília acreditamos que pessoas mudam o mundo, e investimos nelas.