Account Representative Location: Altoona, PA United States Job ID: 7947962401 Status: Full-Time Regular/Temporary: Regular Shift: Day Job Work Arrangement: Hybrid Facility: Home Nursing Agency Department: Billing/Ins Ver/Auth Union Position: No Salary Range: $ 18.79-28.03 USD Job Description: Account Representative Hybrid Work from Home Manage all fiscal functions necessary to ensure the prompt and correct payment to the hospital of all monies owed to the provider by insurers and patients. Ensure claims are submitted accurately and timely, communicate with insurance companies, patients and physicians regarding payment issues, establish reasonable payment arrangements and recommend adjustments according to UPMC policies. Review the posting and balancing of payment/denial and adjustment transactions necessary for closing accounts. Identify and assign appropriate status codes. This position will work under Home Health and Hospice business unit. - Collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred. - Work Monday-Friday (flexible work hours) mostly from home. Some office workdays required. - UPMC benefits and perks Responsibilities: - Understand Third Party Billing and Collection Guidelines. - Identify root cause issues and demonstrate the ability to recommend corrective action steps to eliminate future occurrences of denials. Assist in claim appeal process and/or perform follow-up in accordance with Revenue Cycle policies and procedures. - Perform duties and job responsibilities in a fashion, which coincides with the service management philosophy of UPMC Health System, including the demonstration of The Basics of Service Excellence towards patients, visitors, staff, peers, physicians, and other departments within the organization. - Evaluate and recommend referrals to agency, law firm, Financial Assistance and Bad Debt. - Verify accuracy of payment posting and reimbursement. Work with appropriate payer and/or department to resolve any payment discrepancies. - Demonstrate knowledge of the current functionality of the patient accounting systems. - Manage assigned book of business by ensuring the timeliness and accuracy of billing, collections, contractual postings, payments and adjustments of accounts based upon their functional area standards. - Meet quality assurance, benchmark standards and maintain productivity levels as defined by management. - Identify issues and submit corrective action recommendations. Qualifications: - High school graduate or equivalent. - Excellent interpersonal, organizational, communication and effective problem solving skills are necessary. - Ability to communicate with patients, payors, outside agencies, and general public through telephone, electronic and written correspondence. Working experience on personal computers, electronic calculators and various office equipment is needed. - Collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred. - Familiarity with third party payor guidelines and reimbursement practices and available financial resources for payment of balances due is beneficial. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

• Understand and influence customer's business models and objectives to ensure their success. • Oversee and manage the product development process from customer briefing to final approval, deployment, and order acceptance. • Oversee the end-to-end sales process, including inventory reports, customer sales reports, and product development trackers using digital systems and processes (Oracle SalesCloud, Oracle Commerce Cloud, Eloqua, pricing, and product specification tooling). • Resolve complex order, quality, or deployment issues to ensure high levels of client satisfaction. • Maintain and strengthen customer relationships by answering questions and providing detailed information about our services. • Strong experience and proficiency in prospecting, social selling, and customer outreach. • Participate in store audits, lead customer meetings, and maintain account planners. • Stay up-to-date on industry trends and product innovations. • Collaborate across different teams to support sales growth and product development initiatives. • Maintain strong pipeline

• Build and maintain strong relationships with existing clients, understanding their needs and ensuring exceptional customer satisfaction. • Conduct regular check-ins, provide product updates, and address any concerns or issues promptly. • Identify and pursue new business opportunities within the formwork industry through strategic customer acquisition and strengthening current client relationships. • Develop and execute strategic sales plans to achieve revenue targets and expand market share. • Stay updated on industry trends, market conditions, and competitors' offerings. • Demonstrate in-depth knowledge of our formwork and shoring products to effectively educate and sell to clients. • Prepare and deliver compelling sales presentations to prospective clients. • Create customized proposals and quotes based on client requirements. • Work closely with the sales team, engineering, operations, and customer support to ensure a seamless customer experience. • Collaborate with cross-functional teams to address client needs and resolve issues.

• Identify, target, and sign SI partners (e.g., Capgemini, CGI, Unisys) aligned to Freshworks’ ITSM and CX growth priorities • Build and maintain a pipeline of prospective SI partners, drawing on market mapping, ex-ServiceNow and ex-incumbent networks, and competitive intelligence • Lead the end-to-end partner recruitment process — from initial outreach and business case development through to contract execution and onboarding • Design and execute structured onboarding programs that bring new SIs to first-deal-ready status quickly: product knowledge, commercial terms, deal registration, pre-sales support model • Build and maintain SI partner capability across sales, pre-sales, and delivery —ensuring partners can self-sufficiently position, scope, and close Freshworks-based solutions • Develop joint go-to-market plans with each SI partner, including target verticals, solution plays, and co-sell motions with Freshworks field teams • Drive participation in Freshworks enablement programmes, including accreditation, demo certification, and deal support resources • Act as the primary relationship owner into SI practice leads and partner alliances teams, building multi-threaded engagement across sales, delivery, and leadership • Own and actively manage a partner-sourced and partner-influenced pipeline, working with CAMs and field AEs to progress and close SI-originated opportunities • Set and hold partners to joint pipeline targets and revenue commitments through structured QBR and business planning rhythms • Co-sell alongside SI partners on key opportunities, providing commercial, technical, and executive support as required • Track and report on SI pipeline health, deal velocity, and revenue contribution through Salesforce, ensuring accurate and up-to-date forecasting • Contribute to the North America SI partner strategy, including partner selection criteria, tiering, and investment allocation • Identify SI partners with existing ServiceNow or legacy ITSM practices as priority displacement targets and develop engagement plans accordingly • Work cross-functionally with marketing, product, and pre-sales to develop SI-specific content, solution briefs, and campaign assets • Feed market and competitive intelligence back into channel leadership, including partner sentiment, competitor partner programmes, and whitespace opportunity