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Freshworks

Freshworks empowers the people who power your business.

Partner Manager, North America

Account ManagerSalesFull TimeRemoteLeadTeam 5,001-10,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

California + 1 moreAll locations: California | Slovenia

Posted

3 days ago

Salary

$174.3K - $215.3K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglishITSMServiceNow

Job Description

Partner Manager, North America

Freshworks

• Identify, target, and sign SI partners (e.g., Capgemini, CGI, Unisys) aligned to Freshworks’ ITSM and CX growth priorities • Build and maintain a pipeline of prospective SI partners, drawing on market mapping, ex-ServiceNow and ex-incumbent networks, and competitive intelligence • Lead the end-to-end partner recruitment process — from initial outreach and business case development through to contract execution and onboarding • Design and execute structured onboarding programs that bring new SIs to first-deal-ready status quickly: product knowledge, commercial terms, deal registration, pre-sales support model • Build and maintain SI partner capability across sales, pre-sales, and delivery —ensuring partners can self-sufficiently position, scope, and close Freshworks-based solutions • Develop joint go-to-market plans with each SI partner, including target verticals, solution plays, and co-sell motions with Freshworks field teams • Drive participation in Freshworks enablement programmes, including accreditation, demo certification, and deal support resources • Act as the primary relationship owner into SI practice leads and partner alliances teams, building multi-threaded engagement across sales, delivery, and leadership • Own and actively manage a partner-sourced and partner-influenced pipeline, working with CAMs and field AEs to progress and close SI-originated opportunities • Set and hold partners to joint pipeline targets and revenue commitments through structured QBR and business planning rhythms • Co-sell alongside SI partners on key opportunities, providing commercial, technical, and executive support as required • Track and report on SI pipeline health, deal velocity, and revenue contribution through Salesforce, ensuring accurate and up-to-date forecasting • Contribute to the North America SI partner strategy, including partner selection criteria, tiering, and investment allocation • Identify SI partners with existing ServiceNow or legacy ITSM practices as priority displacement targets and develop engagement plans accordingly • Work cross-functionally with marketing, product, and pre-sales to develop SI-specific content, solution briefs, and campaign assets • Feed market and competitive intelligence back into channel leadership, including partner sentiment, competitor partner programmes, and whitespace opportunity

Job Requirements

  • 7+ years’ experience in channel, alliances, or partner management within a SaaS or enterprise software environment
  • Demonstrable track record of recruiting and activating SI partners, not just managing existing relationships
  • Strong understanding of how mid-tier SIs operate: practice structures, P&L dynamics, delivery models, and how they make partner investment decisions
  • Experience working in or adjacent to ITSM, EX, or CX categories — familiarity with the ServiceNow ecosystem is a strong advantage
  • Commercially rigorous: comfortable building joint business plans, setting pipeline targets, and holding partners accountable to commitments
  • Ability to build and maintain senior relationships within SI organisations — practice leads, alliance directors, and C-level stakeholders
  • Strong pipeline management discipline — fluent in Salesforce or equivalent CRM for partner opportunity tracking and forecasting
  • Effective at working cross-functionally: comfortable aligning field sales, pre-sales, and marketing behind partner-led motions

Benefits

  • Health insurance
  • Equity + ESPP
  • Flexible PTO
  • Flexible spending
  • Commuter benefits
  • Wellness benefits
  • Adoption and parental leave benefits

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