• Manage and allocate helpdesk tickets. • Maintain and update operational reports. • Monitor support queues and service levels. • Maintain hardware and software asset registers. • Assist with purchasing and supplier management. • Track equipment orders and replacements. • Respond to customer and internal support enquiries. • Maintain accurate records and documentation. • Support continuous improvement of operational processes.

• Coordinate incoming support requests and ticket allocation. • Monitor and report on helpdesk activity. • Maintain operational reports and performance trackers. • Manage hardware and software inventories. • Coordinate equipment purchases and replacements. • Work with suppliers and vendors to resolve equipment-related matters. • Assist with customer enquiries and issue resolution. • Maintain support documentation and process guides. • Collaborate with technical teams to ensure efficient service delivery.

• Act as the first operational filter for incoming requests, opportunities, decisions, and interruptions before they reach the CEO. • When new requests enter the CEO's inbox, calendar, or communication channels: - Determine whether the CEO must be involved - Identify items that can be delegated - Flag items that should be postponed - Recommend items that should be declined - Protect executive focus by preventing unnecessary involvement • When priorities conflict, surface recommendations instead of simply presenting problems. • Project Execution When the CEO introduces a new initiative, partnership, idea, or strategic priority: - Convert it into a documented execution plan - Define objectives and desired outcomes - Assign ownership - Establish timelines and milestones - Define success metrics - Determine immediate next actions • Maintain visibility from project launch through completion. • Follow up proactively when deadlines slip, ownership becomes unclear, or momentum stalls. • Meeting Management Before executive and leadership meetings: - Prepare briefing documents - Gather relevant background information - Identify risks and unresolved decisions - Present recommended actions • During meetings: - Capture decisions in real time - Document commitments and ownership - Record action items requiring follow-through • After meetings: - Distribute action items - Confirm ownership - Track completion - Follow up until commitments are executed • If decisions are made without clear owners, resolve the ambiguity immediately. • Leadership Accountability Maintain a single source of truth for active initiatives. • Track: - Deliverables - Deadlines - Risks - Escalations - Bottlenecks - Ownership • Provide weekly executive reporting that highlights: - Progress - Risks - Missed commitments - Decisions requiring executive input • Escalate execution risks before they become operational problems. • Communication Management Draft and manage: - Leadership updates - Internal communications - Meeting summaries - Follow-up messages - Strategic announcements • Translate CEO direction into communication that teams can execute without requiring repeated clarification. • Decision Tracking Maintain a CEO Decision Log. • For every significant decision: - Document the decision - Capture why it was made - Record ownership - Track execution status • Prevent repeated discussions caused by missing documentation or unclear accountability. • Organizational Clarity Identify situations where: - Ownership is unclear - Multiple leaders believe they own the same initiative - Priorities compete for the same resources - Teams are overcommitted - Strategic direction is being interpreted differently across departments • Escalate issues with recommended solutions rather than observations alone.

Role Description You are the operational counterpart to the CEO. The CEO generates opportunities, ideas, initiatives, partnerships, and direction. Your job is to convert those inputs into ownership, timelines, accountability, execution plans, and measurable progress. You will sit at the center of priorities, projects, decisions, and communication. When direction is unclear, you create clarity. When ownership is missing, you identify it. When commitments are made, you ensure they are tracked through completion. This role combines elements of Executive Assistant, Chief of Staff, Project Manager, and Operations Partner, but the primary function is execution. You will regularly make judgment calls about what deserves CEO attention, what should be delegated, and what should be deprioritized. This role is not for candidates who need daily direction, wait for perfect instructions, or are uncomfortable pushing back on senior leadership when execution risks exist. Core Responsibilities - Act as the first operational filter for incoming requests, opportunities, decisions, and interruptions before they reach the CEO. - When new requests enter the CEO's inbox, calendar, or communication channels: - Determine whether the CEO must be involved - Identify items that can be delegated - Flag items that should be postponed - Recommend items that should be declined - Protect executive focus by preventing unnecessary involvement - When priorities conflict, surface recommendations instead of simply presenting problems. - Project Execution: - When the CEO introduces a new initiative, partnership, idea, or strategic priority: - Convert it into a documented execution plan - Define objectives and desired outcomes - Assign ownership - Establish timelines and milestones - Define success metrics - Determine immediate next actions - Maintain visibility from project launch through completion. - Follow up proactively when deadlines slip, ownership becomes unclear, or momentum stalls. - Meeting Management: - Before executive and leadership meetings: - Prepare briefing documents - Gather relevant background information - Identify risks and unresolved decisions - Present recommended actions - During meetings: - Capture decisions in real time - Document commitments and ownership - Record action items requiring follow-through - After meetings: - Distribute action items - Confirm ownership - Track completion - Follow up until commitments are executed - If decisions are made without clear owners, resolve the ambiguity immediately. - Leadership Accountability: - Maintain a single source of truth for active initiatives. - Track: - Deliverables - Deadlines - Risks - Escalations - Bottlenecks - Ownership - Provide weekly executive reporting that highlights: - Progress - Risks - Missed commitments - Decisions requiring executive input - Escalate execution risks before they become operational problems. - Communication Management: - Draft and manage: - Leadership updates - Internal communications - Meeting summaries - Follow-up messages - Strategic announcements - Translate CEO direction into communication that teams can execute without requiring repeated clarification. - Decision Tracking: - Maintain a CEO Decision Log. - For every significant decision: - Document the decision - Capture why it was made - Record ownership - Track execution status - Prevent repeated discussions caused by missing documentation or unclear accountability. - Organizational Clarity: - Identify situations where: - Ownership is unclear - Multiple leaders believe they own the same initiative - Priorities compete for the same resources - Teams are overcommitted - Strategic direction is being interpreted differently across departments - Escalate issues with recommended solutions rather than observations alone. Qualifications - 5+ years supporting founders, CEOs, executives, or business owners - Strong project management experience across multiple concurrent initiatives - Experience coordinating work across multiple departments - Exceptional written English - Experience creating executive reports and operational updates - Experience documenting processes, systems, and workflows - Strong organizational systems thinking - Ability to manage competing priorities without constant supervision Requirements - You must be comfortable: - Making decisions with incomplete information - Following up repeatedly when accountability is weak - Challenging assumptions respectfully - Managing founder-driven environments with frequent changes - Operating independently for extended periods without detailed direction - Candidates who primarily identify as administrative assistants without execution ownership experience are unlikely to succeed in this role. Tools - Executive reporting systems - Project management platforms - Documentation systems - Workflow and process documentation tools - Calendar management systems - Email management systems What We Actually Care About - You create structure when none exists. - You notice ownership gaps before they become execution failures. - You follow through on commitments without being reminded. - You can tell a CEO "we are not ready to launch this yet" and support that recommendation with evidence. - You turn ambiguous direction into clear actions for others. - You help leaders move faster by reducing confusion, not by creating additional process. What This Role Is NOT - A calendar-only Executive Assistant role - A task-taker position that waits for instructions - A meeting scheduler with no responsibility for outcomes - A role for candidates who avoid difficult accountability conversations - A support position where success is measured by responsiveness instead of execution Position Details - Type: Independent Contractor - Work Environment: - Fully remote - Fast-moving founder environment - High-accountability culture - Hours: - US-aligned business hours - Availability during core executive operating hours required - Async Expectations: - Operate independently - Maintain clear written communication - Document decisions and status updates proactively - Drive progress without requiring constant check-ins - PTO - HMO - Fully Remote Work - Competitive Salary Package