STAXO Group

• Help businesses upgrade their printing and document management solutions • Sell printers, copiers, and managed print services • Develop recurring monthly income through ongoing service agreements

• Remotely sign documents for bank account openings • Support ongoing corporate compliance as required

• Review and sign documents needed for UK bank account setup. • Support maintenance of basic company records and compliance documents.

• Remotely sign documents for bank account openings. • Support ongoing corporate compliance as required.

• Provide day-to-day administrative support across departments • Coordinate meetings, schedules, and follow-up actions • Prepare documents, reports, and internal communications • Maintain organised records and business files • Handle incoming enquiries and route or resolve requests • Manage ticketing system entries and ensure issues are tracked • Request, review, and follow up on supplier quotes • Communicate with suppliers and clients regarding updates and requirements • Assist with creating proposals, quotations, and supporting documentation • Support onboarding and account setup processes • Maintain CRM accuracy and update customer records • Assist with user access requests and system administration • Ensure internal workflows and records remain up to date

• Manage and allocate helpdesk tickets. • Maintain and update operational reports. • Monitor support queues and service levels. • Maintain hardware and software asset registers. • Assist with purchasing and supplier management. • Track equipment orders and replacements. • Respond to customer and internal support enquiries. • Maintain accurate records and documentation. • Support continuous improvement of operational processes.

• Act as the first point of contact for helpdesk tickets. • Assign and manage support tickets through Freshdesk. • Maintain and update Excel reports and operational trackers. • Monitor and report on helpdesk performance. • Maintain hardware and software asset inventories. • Assist with ordering technology equipment and software. • Liaise with suppliers regarding orders and replacements. • Respond to customer enquiries professionally and efficiently. • Maintain accurate records of support requests and resolutions. • Create and maintain technical documentation. • Escalate issues where required and coordinate with technical teams.

• Act as the first point of contact for helpdesk tickets and support enquiries • Assign, manage, and monitor tickets through Freshdesk • Monitor helpdesk performance and provide regular reporting • Assist with purchasing IT equipment and software • Follow up on supplier orders and delivery timelines • Coordinate with vendors regarding hardware replacements and warranty claims • Respond to customer enquiries professionally and efficiently • Maintain detailed records of customer interactions, troubleshooting activities, and issue resolutions • Create and update technical documentation and support procedures • Escalate technical issues where required and coordinate with internal teams to ensure timely resolution • Keep customers and stakeholders informed throughout the support process • Support continuous improvement of operational processes and service delivery standards

• Manage and allocate helpdesk tickets. • Maintain and update operational reports. • Monitor support queues and service levels. • Maintain hardware and software asset registers. • Assist with purchasing and supplier management. • Track equipment orders and replacements. • Respond to customer and internal support enquiries. • Maintain accurate records and documentation. • Support continuous improvement of operational processes.

• Act as the first point of contact for incoming helpdesk tickets. • Assign and manage support tickets efficiently through Freshdesk. • Monitor and report on helpdesk performance and ticket status. • Maintain and update Excel reports and operational trackers. • Maintain hardware and software asset inventories. • Assist with the procurement of IT equipment and software. • Follow up on orders and coordinate deliveries with suppliers. • Liaise with vendors regarding hardware replacements and warranty claims. • Respond to customer enquiries professionally and efficiently. • Maintain accurate records of customer interactions, troubleshooting steps, and resolutions. • Create and maintain technical documentation and internal procedures. • Escalate issues where required and collaborate with technical teams to ensure timely resolution. • Keep customers and colleagues informed of progress and outcomes. • Support continuous improvement of operational processes and service delivery.