TPG Telecom

Title: Digital Growth Lead Location: Barangaroo NSW 2000 Australia Job Description: Work TypeFull time Positions1 Position Job no: XBKYJ Category: Enterprise & Government Join a powerhouse of brands that connect customers, businesses and communities. Bring your boldness and stand out in an organisation that supports you to shine. Access to awesome perks like a free mobile and home internet plan! Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together. TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you? Your opportunity: Own and scale Vodafone Business’s digital channel as a core growth engine, accountable for driving digital sales, conversion, and customer acquisition through a full-funnel, experimentation-led approach. This is not a campaign execution role — it is a growth leadership role, with end-to-end ownership of how demand is converted into revenue. You will operate at the intersection of marketing, product, data, and technology to design, optimise, and scale high-performing digital journeys. As part of a lean, high-performing and high-priority growth team, you will have significant autonomy to shape strategy and execution. We are looking for someone who thrives in a dynamic, fast-paced environment, brings a strong bias for action, and has the tenacity to challenge, test, and continuously improve performance. Responsibilities Digital funnel growth ownership - Own the digital growth engine, defining and optimising the end-to-end funnel - Drive measurable improvements in key performance metrics: conversion rates, digital sales, blended CPA & CAC Experimentation & CRO leadership - Establish and lead an efficient, scalable experimentation program across key pages and journeys of the digital funnel - Apply hypothesis-driven testing to unlock conversion opportunities - Embed a test-and-learn culture across the team Digital product & experience optimisation - Own key digital journeys (plan selection, onboarding, checkout) - Partner with key digital and marketing peers to deliver high-impact improvements - Act as the “voice of performance” in backlog prioritisation Data, tracking & performance infrastructure - Ensure robust measurement frameworks across GA4, tagging, and conversion tracking; leveraging event-based data to identify performance drivers - Partner with Martech & Analytics (across Consumer & Business) to ensure data integrity and actionable insights SEO & scalable growth channels - Own SEO strategy and performance (technical + on-site) - Identify and scale new growth levers (e.g. organic, CRO, personalisation) - Work closely with the Acquisition team to define and optimise content to drive efficient organic traffic Cross-functional growth leadership - Lead the Digital Growth team including Marketing Automation Manager - Establish strong cross-functional collaboration across Acquisition & Growth; Martech & Automation; Digital Experience & Analytics to drive alignment and rapid execution around growth priorities Knowledge & Experience - 10+ years in digital growth, eCommerce, or performance marketing roles - Proven experience owning full-funnel digital growth and revenue outcomes - Strong experience in CRO and experimentation frameworks, and funnel optimisation and user journey design - Deep understanding of GA4 event-based tracking and performance measurement, digital marketing channels and traffic quality drivers - Experience working with/in: - Martech ecosystems (Salesforce, AEM, CDP preferred) - Product, IT/engineering, marketing and analytics teams in agile environments - Strong commercial acumen — able to connect performance to revenue outcomes - Agile squad ways of working and fast-paced environments driving high-velocity of output and outcomes What's in it for you? - Flexible hybrid way of working (from home and office) - ‘Stay Connected Mobile’ – Access to a free mobile plan - ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps) - ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year - Access to TPG Learning Hub platform and internal development opportunities - Access to Corporate Partner Discounts Come join us and build a better future. Apply today. Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here. TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo. Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes. #LI-Hybrid #LI-LO1 IND2

Title: Digital Care Advisor - felix (FT) Location: Sydney Australia Full time Job Description: Category: Customer Operations & Shared Services, CX - Felix Care (7903) - Access to a great selection of benefits - Hybrid working arrangement, mix of working from home and the office - felix is the newest brand to emerge under the TPG Telecom business Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together. TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you? Who is felix? felix is Australia’s first telco to be powered by 100% renewable electricity and carbon neutral certified. felix was created to deliver a digital mobile service that starts conversations – through radical simplicity, outstanding customer service and having a positive impact on our planet. We offer three great value mobile phone plans purchased through our digital native app first journey. We also plant a tree for every customer, each month they are subscribed. Your opportunity: As our valued Digital Care Advisor, you will play a vital role. You will work as part of a team of experts to deliver support to future, existing and former customers over digital channels, including live chat, email, and social media. The felix Digital Care Advisor operates in a fast-paced, dynamic environment with multiple competing demands, operating in a rotating roster environment. You'll make impact by: - Resolve customer enquiries over asynchronous live chat, email, social media and voice mail follow-up, helping multiple customers at the same time. - Maintain a professional but relaxed and friendly engagement with customers during interactions, ensuring written communication consistently demonstrates a professional and friendly tone, maintaining excellent spelling and grammar, in line with our guides on tone of voice guide the ways we care. - Ensure a focus on exceptional customer experience as measured through quality assurance, customer service surveys, first contact resolution rate, and a range of customer-focused KPIs. - Embody the felix values when communicating with internal or external parties. What you’ll bring: - A customer-first mindset, with a go-getter attitude, focused on solutions, not problems. Ideally, you will also have: - 12 months + working in a Customer Service environment. - Advanced understanding of PC applications. - Experience using web-based CRM systems (e.g. Freshworks, Salesforce, Zendesk, Siebel). - Typing speed of at least 50 words per minute. What's in it for you? - Flexible hybrid way of working (from home and office) - ‘Stay Connected Mobile’ – Access to a free mobile plan - ‘Stay Connected NBN’ – Access to a free NBN 100 plan - Access to TPG Learning Hub platform and internal development opportunities - Access to Corporate Partner Discounts Come join us and build a better future. Apply today. Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo. #LI-Hybrid

Title: Customer Solutions Advisor - Part time Location: Blacktown Australia Job Description: At Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect - this is what drives us to do good work. What you'll be doing You'll spend your time being a customer champion; discovering what our customers want and need and helping them use technology in their daily lives. If you are someone who naturally finds solutions and thrives on connecting with people, you'll fit right in. You'll be ensuring customers receive the best value and the best advice. On any given day, you could find yourself: - In the front row seat to all the latest and greatest devices, accessories and perks including fabulous music events from our partners. - Providing the best value solutions for our customers to fit their lifestyle. - Providing support for our customers to troubleshoot any technical queries, plus helping them confidently use the Vodafone app, to easily help themselves at home. Not a tech expert? Don't worry. We will support you with all the training to level up your knowledge on our dynamic and ever evolving industry. Sounds good right? Who are we looking for? You bring a spark of joy and enthusiasm to every customer interaction. You're an excellent communicator, adaptable, and excited about technology-someone who is keen to learn (and keep learning) about the latest gadgets and trends. Your positive energy, attentiveness to others, and genuine interest in our products, will make you the perfect fit with our team. Join us and choose a minimum of 15.25 hours to be worked over a minimum of 3 shifts. We service our customers 7 days a week so there is lots of flexibility. In addition to your guaranteed hours, you can let us know additional availability to pick up some extra shifts when it works for you. What can we offer? With us, you'll enjoy flexibility, friendly teammates, and great rewards. - Never pay a phone bill again - We've got you covered with a SIM plan with unlimited calls, texts and data. - We care about wellbeing and have lots of great ways to support you. A range of different leave benefits which includes volunteer leave, parental leave, gender affirmation leave, and an additional 5 days of leave. - In-depth training on all the latest tech as well as on topics like leadership and coaching. - Exciting opportunities to further your career into a leadership role or a head office position through our widely popular 'Future you' Intern and Work Experience programs.

Title: Paid Social Media Lead Location: Sydney, NSW, Australia Full time Hybrid Job Description: TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's our why; our reason to exist. Now, we're proud to be one of Australia's leading mobile and internet providers. We're not just redefining telco, we're changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you? Your opportunity As our valued Paid Social Media Lead, you will own the strategy, execution and optimisation of high‑impact paid social campaigns across key platforms including Meta, TikTok and LinkedIn. You'll sit at the intersection of performance marketing, creative effectiveness and analytics, working closely with marketing, media and creative teams to deliver measurable business outcomes. This role has end‑to‑end accountability for campaign performance, budget management and continuous testing and optimisation to scale results. Responsibilities Strategy & Planning - Develop and own the paid social strategy across key platforms (e.g., Meta, TikTok, LinkedIn, Snapchat). - Build full-funnel media plans aligned to business objectives, audience insights, and campaign goals. - Partner with marketing, brand, and performance teams to align on KPIs and measurement frameworks. Campaign Execution - Oversee end-to-end campaign setup, including audience targeting, bidding strategies, creative inputs, and budget allocation. Performance & Analytics - Oversee reporting, insights and recommendations - Link to commercial results with support from strategy team What you'll bring - 8+ years' experience managing paid social campaigns, either in‑house or within an agency. - Deep technical knowledge of Ad Managers and at least one additional platform (TikTok, Snap, LinkedIn, YouTube, Pinterest). - Strong analytical skills with the ability to interpret data and tell a compelling performance story. What's in it for you? - Flexible hybrid way of working (from home and office) - 'Stay Connected Mobile' - Access to a free mobile plan - 'Stay Connected NBN' - Access to a free NBN 100 plan - 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year - Access to TPG Learning Hub platform and internal development opportunities - Access to Corporate Partner Discounts Come join us and build a better future. Apply today. Don't meet every single requirement? That's OK! At TPG Telecom, we're all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don't align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here https://www.linkedin.com/company/tpg-telecom/mycompany/?viewAsMember=true. TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo. #LI-Hybrid

Conduct penetration testing across various technologies, perform secure configuration reviews, execute Red and Purple Team operations, and enhance the vulnerability management program to strengthen the overall security posture.

Title: Senior Manager - Marketing Analytics Location: Sydney Australia Full time Job Description: The Senior Manager, Marketing Analytics leads the delivery of best-practice campaign measurement and marketing analytics. You will partner with marketing, product, digital, and technology stakeholders to translate business questions into analysis and reporting that improves targeting, customer experience, and commercial outcomes. This role suits an experienced and proactive senior analyst with strong data skills, the ability to communicate insights clearly, influence decisions, and continuously improve how we measure and optimise campaign performance, who is ready to move into a leadership position. You will own the roadmap for and optimisation of Marketing Analytics; covering mandatory, regulatory and CX communications inclusive of service setup, outage notifications, billing and payment support, financial hardship, remediation and other high-volume operational journeys. This is a new function within the Customer Intelligence Practice, with the goal being to create an offering that provides clear, accurate, accessible and insightful analysis of TPG Telecom's marketing executions, across multiple brands. You will lead a team of 5, coaching their growth and lifting capability across delivery, actionable insights and stakeholder management. Working closely with MarTech, Marketing, the Data Centre of Excellence and the broader CLM team, you will shape the capability roadmap for Marketing Analytics. Core Responsibilities We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. - Measure and optimise campaign performance by tracking end-to-end outcomes (e.g., conversion, incremental revenue, retention/churn, ARPU, AMPU, offer take-up, response rate) across channels and lifecycle stages. - Develop and maintain campaign reporting suites and dashboards (Power BI) with clear KPI definitions, consistent logic, and an agreed reporting cadence for stakeholders. - Deliver actionable insights by identifying trends, risks, and opportunities in customer and campaign data, and translating findings into recommendations to improve targeting, creative, offers, and channel mix. - Support campaign test-and-learn by designing measurement approaches (control/holdout, A/B tests, uplift), evaluating results, and documenting learnings for reuse. - Source, prepare, and analyse data from a range of systems and platforms (including Excel, Teradata/SQL environments, AWS, and Power BI) to build robust datasets for campaign and customer analysis. - Partner with campaign managers and channel owners to define measurement plans, ensure tracking requirements are met, and provide timely pre- and post-campaign analysis. - Build customer segmentation and lifecycle analytics to inform retention, upsell, and cross-sell strategies, including opportunity sizing and business cases. - Ensure the accuracy, consistency, and integrity of data used in analysis and reporting by applying governance standards, reconciling results, and maintaining documentation of business logic. - Communicate insights, implications, and recommendations to senior stakeholders in a clear, concise, and compelling manner, tailored to technical and non-technical audiences. Team Leadership & Development - Lead and develop a team of 5, building capability in lifecycle strategy, journey thinking, execution excellence and stakeholder management, while creating a - strong, energetic team culture. Work with MarTech and delivery teams to ensure Pega and supporting platforms enable compliant, scalable and personalised service journeys. - Experience leading and developing people, with a genuine focus on coaching, feedback, capability uplift and creating a high-performing team environment. Knowledge & Experience - 6+ years' experience in marketing-focused analytics within telecommunications, financial services, utilities or other complex regulated consumer environments. - Proven experience leading complex cross-functional stakeholder groups including Product, Customer Care, Operations, Legal, Compliance, Regulatory, Digital and Technology, with the credibility to influence senior leaders. - Strong capability in structured analytics processes, including scoping, development, QA and delivery. - Commercially minded and analytically strong, with experience defining success metrics, reading customer and operational data, and turning insights into prioritised initiatives that improve retention and reduce failure demand. - Strong understanding of multichannel communications, personalisation and orchestration, including segmentation, triggers and channels. - Strategic, organised and pragmatic, with strong attention to detail and sound judgement across customer, regulatory and operational trade-offs. - Advanced proficiency in SQL (e.g., Teradata or similar) and Microsoft Excel; strong experience building dashboards and reports in Power BI. - Strong analytical capability with a keen eye for detail, data quality, and repeatable measurement. - Proven experience delivering campaign analytics, including KPI design, reporting, performance interpretation, and optimisation recommendations. - Experience with experimentation and uplift measurement concepts (e.g., A/B testing, holdouts, incremental impact) and comfort explaining results and limitations. - Strong stakeholder management skills, able to partner cross-functionally to define questions, align on metrics, and deliver insights to deadlines. - Excellent communication and storytelling skills, with the ability to simplify complex data for diverse audiences and create clear, decision-oriented narratives. - Strong problem-solving and critical thinking skills, including the ability to work with ambiguity and turn broad questions into structured analysis. - Experience working with large datasets in SQL-based and cloud environments (e.g., Teradata, AWS or similar), including data preparation and performance optimisation. - Strong data visualisation skills (charts, scorecards, interactive dashboards) and an understanding of how to design reporting that drives action. - Comfortable working in a fast-paced environment with multiple concurrent campaigns, stakeholders, and changing priorities. - Familiarity with campaign management and/or marketing technology platforms (e.g., SAS, Pega, Adobe, Google Marketing Platform or similar) is advantageous Benefits - Flexible hybrid way of working (from home and office) - 'Stay Connected Mobile' - Access to a free mobile plan - 'Stay Connected NBN' - Access to a free NBN 100 plan - 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year - Access to TPG Learning Hub platform and internal development opportunities - Access to Corporate Partner Discounts #LI-Hybrid #LI-LO1 #IND2