• Design and implement customer journeys using Adobe Journey Optimizer (AJO) • Develop and configure Journey Maps for personalized customer engagement • Build and customize email/content using AJO HTML templates • Collaborate with marketing and business teams to translate requirements into journey workflows • Perform QA and testing of journeys, campaigns, and personalization logic • Troubleshoot and resolve issues in journey execution and delivery • Optimize journeys for performance, conversion, and customer experience • Ensure data accuracy and seamless integration across Adobe Experience Platform components

Role Description The Medical Coding Specialist is responsible for performing detailed review and coding of EMS transport claims to ensure accuracy, compliance, and appropriate reimbursement. This role assigns the correct level of service, validates medical necessity, determines appropriate payer routing, and ensures that all documentation required to release a claim is complete and accurate. The ideal candidate brings strong clinical judgment, exceptional attention to detail, and working knowledge of EMS or medical billing practices. Experience as a Paramedic, EMT, RN, LPN, or prior experience coding emergency medical claims is highly preferred. This is a remote, work-from-home position. The Medical Coding Specialist works Monday–Friday, 8:00 a.m. – 4:30 p.m. Eastern Time. Essential Duties and Responsibilities - Review claims thoroughly to assign accurate levels of service, correct carriers, and all other required billing details prior to claim submission. - Evaluate documentation for medical necessity, appropriateness of the service level, and compliance with payer-specific and regulatory coding requirements. - Verify all required signatures, documentation elements, and clinical indicators needed to support proper claim adjudication. - Identify, research, and correct discrepancies in patient information, incident details, service levels, and billing data. - Validate trip mileage and service details, investigating variances and ensuring all data points match source documentation. - Apply knowledge of EMS coding rules, Medicare/Medicaid guidelines, and commercial payer requirements to ensure accurate billing. - Manage a high daily claim volume, consistently meeting productivity targets and accuracy standards. - Maintain thorough and compliant documentation for all coding actions, updates, and claim modifications. - Communicate professionally with internal partners as needed to clarify documentation or resolve coding questions. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required. - Superior attention to detail, strong follow-through, and the ability to consistently meet daily deadlines. - Experience as a Paramedic, EMT, RN, LPN, or prior experience coding emergency medical or pre-hospital care claims is preferred. - Knowledge of medical billing processes, claim workflows, and healthcare documentation standards. - Strong computer proficiency, including working knowledge of MS Outlook, Word, and Excel. - Minimum typing speed of 40 WPM with a high level of accuracy. - Ability to work independently in a remote environment, maintaining focus and productivity in a quiet workspace. - Strong organizational and time-management skills, with the ability to prioritize and manage a large workload. - Experience working in metrics-driven environments or performance-scored roles is helpful. - Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. - Demonstrated accountability, reliability, and willingness to seek clarification when needed. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

Role Description Responsible for A/R, and mail follow-up on amounts due from Payor’s, and third-party’s on a timely basis in accordance with CBO policies for facilities assigned. Responsibility for timely collections and third-party follow-up. Performs other related duties as assigned or requested. This is a non-exempt position. - Provide support to all facilities when requests are received or assistance is needed. Be timely and responsive to all requests. - Treat our facilities with respect and confidentiality by adherence to all applicable policies and procedures. - Promote the Mission and Vision of Post Acute Medical within the work environment and the community. - Maintain the highest level of customer service via courtesy, compassion, and positive communication. - Respond to payor’s by phone or correspondence concerning underpaid or non-paid account balances. - Assist with all call types, correspondence, and concerns regarding patient accounts. - Refer rebill requests to the billing department timely. - Maintain a tickler file of accounts, following up by telephone and correspondence on underpaid or non-paid balances. - Refer accounts to Supervisor/Manager or CBO Director for write-off consideration, agency, or attorney referral. - Manage CBO Aging Report properly to ensure appeals are followed up timely to prevent past filing deadlines. - Communicate all denial write-offs to Collection Supervisor and Collections Manager. - Aggressively work aged accounts to reduce bad debt A/R days. - Meet corporate goals monthly on collections. - Work with others as a team player, as well as supporting staff and hospital/clinic staff. - Work a minimum of 18 collection accounts daily. - Investigate refund/credit, recoupment balances as necessary. - Utilize all payor web sites available to increase efficiency of collections. - Responsible for timely medical records requests and submission of appeals. - Maintain adequately trained staff to achieve daily productivity requirements. - Responsible for workflow management within the Collection Team and recommendations for process improvement. - Assist in coaching and development as a mentor for new training initiatives. - Work collaboratively with leadership and other team leaders to provide trending solutions. - File complaints when appropriate for delays in reimbursements, discrepancies in reimbursements, or underpaid accounts. - Interpret Managed Care Contracts. - Work collaboratively with team members and staff outside of the CBO to resolve issues on accounts, including but not limited to Managed Care, Reimbursement, Clinical, Admissions, Facility Business Office Manager, Coding, Case Management, HIM, and Charge Master Departments. Qualifications - LTACH, collecting, outpatient, long-term care, Medicare, Medicaid, medical claims processing, medical billing, Medicare insurance, customer service. - Collection, Customer Service. Requirements - Maintain the highest level of customer service via courtesy, compassion, and positive communication. - Promote the Mission and Vision of Post Acute Medical within the work environment and the community. - Respect dignity and confidentiality by adherence to all applicable policies and procedures. - Represent as a Leader of the RCO Department. - Maintain the highest level of Compliance Standards. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description This is a Contract to Hire position based out of San Antonio, TX. The pay range for this position is $24.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: This is a fully remote position. This position is anticipated to close on Jun 30, 2026.

Role Description The New Patient Abstractor abstracts and summarizes new patient charts, serves as a point of contact for moderately complex charts, and works within pre-defined methods, tactics, and procedures to impact department goals. - Accurate completion of new patient abstracts prior to the initial appointment. - Serve as a resource with in-depth and broad knowledge on patient charts. - Partner with Intake leadership to understand the department and corporate strategy and operating objectives. Qualifications - High School Diploma. - Minimum 2-3 years of experience in the medical field, preferably oncology. Requirements - Must be available/flexible between 7:30AM-4:30PM MST (AZ time). - Oncology experience highly preferred! Benefits - City of Hope is an equal opportunity employer. - Pay is based on work experience, qualifications, and work location.