Role Description Responsible for A/R, and mail follow-up on amounts due from Payor’s, and third-party’s on a timely basis in accordance with CBO policies for facilities assigned. Responsibility for timely collections and third-party follow-up. Performs other related duties as assigned or requested. This is a non-exempt position. - Provide support to all facilities when requests are received or assistance is needed. Be timely and responsive to all requests. - Treat our facilities with respect and confidentiality by adherence to all applicable policies and procedures. - Promote the Mission and Vision of Post Acute Medical within the work environment and the community. - Maintain the highest level of customer service via courtesy, compassion, and positive communication. - Respond to payor’s by phone or correspondence concerning underpaid or non-paid account balances. - Assist with all call types, correspondence, and concerns regarding patient accounts. - Refer rebill requests to the billing department timely. - Maintain a tickler file of accounts, following up by telephone and correspondence on underpaid or non-paid balances. - Refer accounts to Supervisor/Manager or CBO Director for write-off consideration, agency, or attorney referral. - Manage CBO Aging Report properly to ensure appeals are followed up timely to prevent past filing deadlines. - Communicate all denial write-offs to Collection Supervisor and Collections Manager. - Aggressively work aged accounts to reduce bad debt A/R days. - Meet corporate goals monthly on collections. - Work with others as a team player, as well as supporting staff and hospital/clinic staff. - Work a minimum of 18 collection accounts daily. - Investigate refund/credit, recoupment balances as necessary. - Utilize all payor web sites available to increase efficiency of collections. - Responsible for timely medical records requests and submission of appeals. - Maintain adequately trained staff to achieve daily productivity requirements. - Responsible for workflow management within the Collection Team and recommendations for process improvement. - Assist in coaching and development as a mentor for new training initiatives. - Work collaboratively with leadership and other team leaders to provide trending solutions. - File complaints when appropriate for delays in reimbursements, discrepancies in reimbursements, or underpaid accounts. - Interpret Managed Care Contracts. - Work collaboratively with team members and staff outside of the CBO to resolve issues on accounts, including but not limited to Managed Care, Reimbursement, Clinical, Admissions, Facility Business Office Manager, Coding, Case Management, HIM, and Charge Master Departments. Qualifications - LTACH, collecting, outpatient, long-term care, Medicare, Medicaid, medical claims processing, medical billing, Medicare insurance, customer service. - Collection, Customer Service. Requirements - Maintain the highest level of customer service via courtesy, compassion, and positive communication. - Promote the Mission and Vision of Post Acute Medical within the work environment and the community. - Respect dignity and confidentiality by adherence to all applicable policies and procedures. - Represent as a Leader of the RCO Department. - Maintain the highest level of Compliance Standards. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description This is a Contract to Hire position based out of San Antonio, TX. The pay range for this position is $24.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: This is a fully remote position. This position is anticipated to close on Jun 30, 2026.

Role Description The New Patient Abstractor abstracts and summarizes new patient charts, serves as a point of contact for moderately complex charts, and works within pre-defined methods, tactics, and procedures to impact department goals. - Accurate completion of new patient abstracts prior to the initial appointment. - Serve as a resource with in-depth and broad knowledge on patient charts. - Partner with Intake leadership to understand the department and corporate strategy and operating objectives. Qualifications - High School Diploma. - Minimum 2-3 years of experience in the medical field, preferably oncology. Requirements - Must be available/flexible between 7:30AM-4:30PM MST (AZ time). - Oncology experience highly preferred! Benefits - City of Hope is an equal opportunity employer. - Pay is based on work experience, qualifications, and work location.

Role Description We are excited to build our National Virtual Care team with an experienced Physician who is passionate about obesity medicine and metabolic health. Reporting to our National Medical Director, you will deliver comprehensive, weight-inclusive care to patients managing obesity and related metabolic conditions, while also serving as physician collaborator for advanced practice clinicians. - Provide compassionate, evidence-based obesity-focused medical care to patients - Provide clinical mentorship, collaboration, and physician oversight to APCs practicing in the National Virtual Care market - See patients within knownwell’s National Virtual Care market, with a particular focus on supporting care delivery in physician-only states - Maintain active medical licensure in multiple states; 50-state licensure strongly preferred; consideration will be given to broadly licensed multi-state physicians willing to obtain 50-state licensure - Develop and implement individualized, patient-centered treatment plans integrating pharmacotherapy, lifestyle medicine, nutrition, and behavioral health approaches - Collaborate with registered dietitians and behavioral health providers to support a team-based model of care - Partner with the National Medical Director and clinical leadership to uphold and advance clinical quality standards and care protocols - Contribute to a weight-inclusive, non-stigmatizing care culture consistent with knownwell’s mission and values - Participate in ongoing clinical education, quality improvement initiatives, and team meetings Qualifications - MD or DO degree with successful completion of residency training in Family Medicine, Internal Medicine, or a related specialty - Unrestricted medical licenses in many states; preference given to those with 50-state licensure - DEA registration - Strong experience, interest, and commitment to obesity medicine and metabolic health - Dedication to weight-inclusive, evidence-based, and patient-centered care Requirements - Board certification or active candidacy in Obesity Medicine (ABOM) preferred - Experience with anti-obesity medications (AOMs) including GLP-1 receptor agonists and combination pharmacotherapy preferred - Comfort working telehealth models preferred - Experience with and interest in APC collaboration and supervision preferred - Bilingual or multilingual skills a plus Benefits - Fully remote opportunity - Medical, dental, and vision insurance - 401K retirement plan with company match - Up to 20 days of PTO per year + company holidays - Up to 14 weeks of parental leave (12 for non-birthing parents) - Annual work from home stipend for remote employees

Role Description The Professional Coder will review, analyze, and validate CPT and ICD-10 diagnosis codes and charges applied by providers to assure compliance with federal and state regulations and insurance carrier guidelines. This position is remote. - Effectively reviews, analyzes, and validates CPT, ICD-10 diagnosis codes, HCPCS, modifiers, and charges applied by providers. - Perform accurate and compliant coding of CPT and ICD-10 diagnosis codes. - Understands National Correct Coding Initiative (NCCI) edits and relative value units as appropriate for the role. - Ensure established productivity and quality standards are met. - Review denials, research, and respond appropriately and timely. - Perform audits as determined by management. - Assist with all levels of application testing for identified coding workflows as needed. - Attend and contribute to all PCO staff meetings, department meetings, and all other meetings assigned. - Assume responsibility for professional development by participating in webinars, workshops, and conferences when appropriate. - Ability to work well with people from different disciplines with varying degrees of business and technical expertise. - Remain knowledgeable of all insurance products (including Managed care, Medicaid, and Medicare), policies and procedures, as well as State and Federal mandates and legislation in relation to coding and documentation. - Interact with providers and their staff to support accuracy and specificity in documentation and procedural and diagnostic coding. - All other duties as assigned. Qualifications - High School Diploma/G.E.D. - required - 1-3 years Experience in provider professional fee coding - preferred - Working knowledge and experience with provider professional fee coding and charge processing. - Computer experience, Windows environment with proficiency in Microsoft Word and Excel is required. - Excellent verbal and written communication skills. - CPC, CCA, CCS, COC, RHIT, RHIA or other coding credential through AHIMA or AAPC and be in good standing - required - Equivalent combination of relevant education and experience may be substituted as appropriate. Requirements - Standing - Occasionally - Walking - Occasionally - Sitting - Constantly - Lifting - Rarely - Carrying - Rarely - Pushing - Rarely - Pulling - Rarely - Climbing - Rarely - Balancing - Rarely - Stooping - Rarely - Kneeling - Rarely - Crouching - Rarely - Crawling - Rarely - Reaching - Rarely - Handling - Occasionally - Grasping - Occasionally - Feeling - Frequently - Talking - Frequently - Hearing - Frequently - Repetitive Motions - Frequently - Eye/Hand/Foot Coordination - Frequently Working Conditions - Extreme cold - Rarely - Extreme heat - Rarely - Humidity - Rarely - Wet - Rarely - Noise - Occasionally - Hazards - Rarely - Temperature Change - Rarely - Atmospheric Conditions - Rarely - Vibration - Rarely