Role Description Launch Potato is looking for a Lead BI Developer to own the reporting infrastructure that powers decision-making across our Credit Cards, Make Money/Manage Money, Banking, and Marketplace verticals with a clear growth path into becoming a proactive analytical partner who helps the team see around corners. You'll be embedded with the business from day one, partnering closely with our Yield, Paid Media, and Account Management teams to: - Uncover meaningful trends - Conduct retrospective analyses across experiments, creatives, offers, seasonality, and CAC performance - Challenge the team with insights they aren't currently seeing This is NOT a role for someone who wants to build dashboards and hand them off; it's for someone who cares deeply about whether the work they build gets used, understood, and acted on. Qualifications - Minimum 7 years in business intelligence or analytics with direct exposure to performance or affiliate marketing - Strong candidates have owned reporting end-to-end, from pipeline to dashboard - Experience working with messy, complex, third-party data - Ability to partner closely with business teams to uncover meaningful trends Requirements - Expert SQL & Comfortable with Unstructured Complex Data - Reporting Ownership & Data Literacy - Performance Marketing Optimization - Advanced LookML Development (or equivalent in Power BI / Tableau) - Curiosity & Business Depth Benefits - Base salary: $120,000 to $150,000 per year, paid semi-monthly - Compensation package includes a base salary, profit-sharing bonus, and competitive benefits - Performance-driven company with future increases based on company and personal performance Outcomes (Performance Expectations) - 30 Days in: Actively engaged with stakeholders to audit reporting consumption and develop a roadmap for standardization. - 60 Days in: Articulate how assigned verticals make money and key performance levers while improving dashboard standardization. - 90 Days in: Execute dashboard standardization and establish working relationships with key teams. - 6 Months in: Build trust with the business team through education and deliver proactive retrospective analyses. - Year 1: Become a trusted technical owner for assigned verticals with complete reporting standardization. Competencies - Analytical Rigor - Reporting Ownership - Business Acumen - Communication - Proactive Ownership - Collaboration - Curiosity & Growth

• Grow and manage substantial advertising budgets across Google Ads and contextual networks • Strategize and lead large-scale Google Ads lead generation campaigns • Drive account expansion through effective keyword targeting, search-term mining, and audience optimization • Collaborate with creative teams to develop high-performing responsive search ads • Conduct detailed keyword, search-term, and audience research

Role Description The Service Management Office (SMO) ITSM Process Performance & Reporting Lead will work under the Project Delivery Director's direction and will own the design, implementation, governance, and continual improvement of the ITSM process measurement, KPI, dashboarding, and reporting framework, ensuring performance insights support operational control, service improvement, and leadership decision-making. This role requires strong experience in KPI design, reporting governance, dashboard development, data quality management, metric standardization, executive reporting, and platform enablement, with the ability to drive consistency, transparency, and sustainable reporting ownership. - Own the end-to-end ITSM process performance and reporting framework, including design, governance, implementation, and continual improvement. - Define and maintain metric standards, KPI frameworks, reporting controls, calculation logic, thresholds, targets, and operating procedures. - Establish governance for metric ownership, data definitions, reporting frequency, traceability, auditability, and approval of reporting changes. - Define and report on KPIs, CSFs, SLAs, OLAs, compliance indicators, and process health measures. - Develop and govern dashboards, scorecards, reporting packs, and executive summaries. - Ensure data quality, reporting accuracy, reconciliation, and control effectiveness. - Standardize reporting across core ITSM processes such as Incident, Problem, Change, Request, Knowledge, Asset, and Configuration Management. - Conduct performance trend analysis, identify gaps and root causes, and support improvement actions. - Lead performance review routines and governance forums to assess results and drive accountability. - Partner with process owners, service towers, platform teams, risk, audit, and leadership stakeholders. - Identify and document platform requirements, reporting enhancements, and automation opportunities. - Represent reporting requirements during platform implementation (ServiceNow, BMC, Jira, Power BI, Tableau). - Establish governance over reporting source data, metric normalization, dashboard logic, and exception handling. - Maintain reporting documentation and operational run book. - Build sustainable reporting governance practices. Qualifications - Minimum of six (6) years of experience in ITSM reporting, process performance management, or related reporting ownership. - Minimum of six (6) years implementing ITSM KPI frameworks, dashboarding, reporting governance, and data quality controls. - Minimum of five (5) years hands-on experience with ITSM and reporting platforms such as ServiceNow, BMC Helix/Remedy, Jira Service Management, Power BI, Tableau, or similar tools. - Minimum six (6) years of ITSM process measurement, KPI design, trend analysis, executive reporting, and data governance. - Foundational ITIL or relevant service management certification. Preferred Skills - Advanced ITIL or reporting, analytics, or service management certifications. - Experience in large or regulated environments with audit and compliance reporting requirements. - Experience designing or improving dashboards, reporting automation, and performance review routines. - Ability to translate governance requirements into practical reporting design. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short and long term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally-required benefits.

• Own end-to-end strategy and execution across global paid performance channels • Drive a rigorous testing and learning agenda across creatives, audiences, bidding strategies, and landing experiences • Partner with Data Science and Analytics to design experiments and measurement frameworks • Lead platform relationships with Google, Meta, TikTok, and others • Build and maintain performance dashboards and reporting • Collaborate cross-functionally with Product Marketing, Legal, Engineering, Creative, Data Science, and regional teams