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Leidos

Leidos is an innovation company rapidly addressing the world’s most vexing challenges in national security and health.

Assistant Program Operations Manager

Program ManagerProgram ManagerFull TimeRemoteLeadTeam 10,001+Since 1969H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$105.3K - $190.4K / year

Seniority

Lead

Postgraduate Degree15 yrs expEnglishPMP

Job Description

Assistant Program Operations Manager

Leidos

• Lead, direct, and manage the daily operations and performance of programs supporting client emotional, physical, and financial wellness. • Oversee quality assurance and compliance for their workstream program. • Determine and manage caseload distribution to ensure client needs and service demand are met effectively. • Monitor, collect, and analyze interaction metrics and performance measures, including service quality, continuity of care, and completeness of case documentation. • Ensure compliance with Service Level Agreements (SLAs) and Performance Quality Improvement (PQI) standards, and implement data-driven process improvements. • Compare program performance against established goals and prepare reports on operational outcomes and service effectiveness. • Collaborate with internal and external stakeholders to ensure services meet client requirements, expectations, and contractual obligations. • Perform project and quality management activities in support of operational excellence. • Perform additional duties as assigned.

Job Requirements

  • Hold a minimum of a Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling.
  • Hold a valid, unrestricted license that grants the ability to practice individually as a licensed therapist.
  • Certified Project Management Professional (PMP);
  • 15+ years of experience managing a program of similar size and complexity;
  • Certified Employee Assistance Professional (CEAP).
  • Proficient in navigating electronic systems, computer programs, and virtual service platforms.
  • Requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.)
  • Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
  • Must be able to maintain and retain suitability investigation and clearance as required.
  • US Citizenship and fluency in English required.

Benefits

  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement

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