Title: Voice of the Customer Program Manager Job Description: Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma. Sitting within the Product Support org, this role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support. This isn't just a reporting role: you'll own the full insight loop, from surfacing and prioritizing the biggest customer pain points to tracking whether they're being addressed and bringing wins back to customer facing orgs and our product partners. You'll work cross-functionally across Support, Sales, Research, Marketing and Product, and leverage AI to move faster than ever. It's a rare opportunity to build something that matters at company scale. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org - Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs – bringing wins back to Support and Sales to demonstrate program impact - Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act — from unresolved pain points and product gaps to process improvements and sales blockers - Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track - Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities - Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly - Strategically implement AI workflows to build scalable processes that generate and deliver insights faster - Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view We'd love to hear from you if you have: - Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like - A background in a customer-facing function (Support, Success, or Sales – Support preferred) - Demonstrated ownership mentality — a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited - Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly - Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences While not required, it’s an added plus if you also have: - Previous experience with Figma products At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. Annual Base Salary Range: $127,000—$269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: - Holding interviews in an accessible location - Enabling closed captioning on video conferencing - Ensuring all written communication be compatible with screen readers - Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

• Lead delivery planning and execution across multiple concurrent software and AI-enabled product initiatives, including management of timelines, dependencies, risks, and operational readiness activities. • Coordinate cross-functional collaboration across Product Management, Engineering, Data, Security, Legal, Support, and business stakeholders to support successful delivery outcomes. • Establish and maintain delivery governance practices, operational cadences, reporting standards, and program communication processes across assigned initiatives. • Monitor program health indicators, delivery progress, operational risks, and release readiness activities; escalate issues and recommend mitigation strategies as appropriate. • Support implementation and continuous improvement of agile and product delivery practices appropriate to team maturity, operational complexity, and organizational objectives. • Partner with technical teams to translate architecture discussions, system dependencies, and implementation considerations into executable delivery plans and operational milestones. • Coordinate release readiness activities for AI-enabled products and capabilities, including deployment planning, operational support preparation, documentation alignment, and stakeholder communication. • Support operational adoption of AI-enabled development practices, tooling, and workflow improvements intended to improve delivery effectiveness and engineering efficiency. • Contribute to the refinement and execution of operational processes supporting AI lifecycle management, governance checkpoints, and production readiness activities. • Collaborate with engineering and data teams to support operational visibility into AI-related delivery metrics, technical dependencies, usage trends, and implementation risks. • Identify process inefficiencies, workflow gaps, and cross-functional coordination challenges; recommend and implement operational improvements to enhance delivery effectiveness. • Provide technical leadership, delivery guidance, mentoring, and knowledge sharing across teams and stakeholders within assigned areas of responsibility.

Role Description We are looking for a professional in the social work field who can translate their background, education, and rich experience into an engaging learning environment. - Teaching and learning - Scholarship of Teaching and Learning - Academic and Institutional Service Within these duties and responsibilities, the following competencies are included: - Subject Matter Expertise - Effective Communication - Pedagogical Mastery - Operational Excellence - Appreciation and Promotion of Diversity - Assessment of Student Learning - Utilization of Technology to Enhance Teaching and Learning - Continuous Improvement The University embraces the use of technology to facilitate student access to education. Delivery of content on a Learning Management System (LMS) allows students to access learning materials as often as they need in order to master concepts. Utilization of the LMS is necessary for faculty to monitor student engagement and performance in order to provide appropriate and timely intervention. Faculty must employ technology to monitor student progress, communicate with students individually and collectively, and support students through constructive feedback and/or additional learning resources. Qualifications - Hold a Master's Degree in social work from a CSWE accredited program. - Hold a doctorate. PhD in social work or DSW preferred. - Have at least two years of post-master's practice experience. - Hold an active and unencumbered social work license. - Online teaching experience is highly preferred. Requirements - Applicants must be authorized to work for any employer in the U.S. - We do not sponsor or take over sponsorship of an employment Visa at this time. Benefits - Comprehensive benefits package, including a tuition waiver and reimbursement program. - Health insurance. - Paid time off. - Retirement savings plan with company match. Compensation The salary range for this position is $65,210 to $90,931. Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. Company Description Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard, and empowered to contribute to the effectiveness of the institution. - It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. - Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at Nondiscrimination Policy . The notice of Title IX is located at Title IX Information .

Role Description Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. The mission of the Engineering TPM team is to drive Figma's most important cross-company engineering efforts, and we are looking for a Technical Program Manager (TPM) to partner with our Infrastructure team. The TPM provides oversight of the most important efforts that require coordinated technical execution across the Org to succeed. This is a role focused on enabling Figma's infrastructure teams to scale, improve performance, and deliver on critical projects. These large-scale efforts will involve: - Collaboration across numerous backend, infrastructure, and security teams and cross-functional stakeholders - Prioritization, decision-making, tracking execution, and driving operational excellence This is a full-time role that can be held from one of our US hubs or remotely in the United States. What You'll Do at Figma - Lead the execution, coordination, and risk management of Figma's infrastructure projects, ensuring seamless integration with minimal performance impact - Drive key infrastructure initiatives, including reliability, storage, distributed systems, cloud-native performance improvements, and compliance programs (e.g., encryption key management, FedRAMP, SOC 2) - Partner closely with engineering, security, compliance, and legal teams to ensure alignment and on-time delivery - Track program milestones and ensure seamless delivery across multiple infrastructure teams, including data, caching, observability, and security engineering - Provide regular updates to executive leadership, external partners, and internal teams on the status of infrastructure programs, including risks, blockers, and dependencies - Develop and drive best practices in infrastructure program management, improving visibility into progress, risks, and technical dependencies - Facilitate large-scale testing and rollout strategies for critical infrastructure changes to minimize downtime and ensure high system reliability - Translate technical constraints and risks into executive-level communications for senior leadership and external stakeholders Qualifications - 8+ years in Infrastructure TPM or related roles (cloud engineering, SRE, or infra-focused software engineering), with hands-on experience in cloud-native architectures and distributed systems (AWS, GCP, or similar) - Deep technical expertise across infrastructure components - storage (S3, RDS, DynamoDB), caching (Redis), search (OpenSearch), and event-driven systems (Kafka) - Track record driving large-scale infrastructure programs such as migrations, cost optimization, encryption/key management, and reliability initiatives for high-availability, business-critical services - Strong cross-functional program management skills, including coordinating multi-team engineering orgs, tracking performance bottlenecks, optimizing infrastructure SLAs, and establishing PM best practices in ambiguous environments - Proven stakeholder management, with experience engaging external partners (cloud providers, enterprise customers) and translating complex technical challenges into clear executive-level communications Requirements - A track record of setting up and scaling TPM functions or program management practices within an engineering organization - Experience working on high-visibility enterprise security and compliance programs (SOC 2, FedRAMP, encryption key management) - Infrastructure incident management and analysis experience - Experience working with external enterprise partners on technical programs (e.g., Apple, AWS, Google) - Background in software engineering or site reliability engineering (SWE/SRE-to-TPM career path) Benefits - Equity to employees - Competitive package of additional benefits, including health, dental & vision - Retirement with company contribution - Parental leave & reproductive or family planning support - Mental health & wellness benefits - Generous PTO - Company recharge days - Learning & development stipend - Work from home stipend - Cell phone reimbursement - Sales incentive pay for most sales roles - Annual bonus plan for eligible non-sales roles