• Plan, execute, and analyze A/B and multivariate tests across landing pages, product pages, checkout flows, and other key customer touchpoints. • Identify conversion opportunities through quantitative and qualitative data analysis. • Develop hypotheses and testing roadmaps focused on increasing conversion rates, revenue, and customer engagement. • Collaborate with designers, developers, and marketers to implement and evaluate test variations. • Analyze user behavior using tools such as Google Analytics, GA4, Hotjar, and similar platforms. • Monitor key performance indicators and provide actionable recommendations based on test results. • Create clear reports outlining test performance, insights, and business impact. • Continuously optimize the customer experience through ongoing experimentation and analysis.

• Monitor and manage production metrics for team; effectively balancing workloads so that QA Auditors meet deadlines. • Ensure compliance with federal, state, agency and investor Quality Control guidelines and requirements. • Respond to and coach QA Team Leads and Auditors on issues that represent higher risk/fall outside of scope of responsibility. • Identify and escalate potential fraud issues. • May assist with auditing loans when volumes require additional resources. • Help establish a department culture that emphasizes teamwork and is consistent with Company values; promote positive, professional relationships based on mutual respect. • Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements. • Provide training and guidance to employees related to disclosures, use of internal Company systems, and QA logistics and procedures. • Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements are met. • Track/monitor loan deficiencies, perform analysis and report trends; review month end reporting and provide recommendations for action plans that address current trends. • Prepare various analyses for defined areas; collaborate with QA staff to compile data required for completion and communicate findings and recommendations to QA Director. • Promote quality achievement and performance improvement throughout the department. • Prepare and review regular and ad hoc reports related to functional area of expertise. • Assist in the assessment and management of control processes. • Ensure that departmental policies and procedures are up to date. • Make recommendations for changes to processes and procedures that will help improve operations; assist with ongoing process improvement efforts to ensure that Quality Assurance is utilizing appropriate resources. • Administrate systems used throughout the department. • Assist during exams/audits, meetings/calls with investors/insurers. • Basic knowledge of AI tools. • Assist the QA Director in the management of external vendors by monitoring and reporting quality, issues and updates. • Assist QA Director on various projects, investigations, and department initiatives.

• Define and lead the QA strategy for Business Applications, with accountability for functional quality, automation quality, release confidence, and defect prevention across the application portfolio. • Build and scale a quality engineering practice that supports enterprise platforms such as Salesforce, Zuora and related systems and integrations that power core business operations. • Establish strong functional testing practices for end-to-end business processes, including configuration validation, workflow testing, role-based access validation, integration testing, and data reconciliation across systems. • Lead the design and expansion of automation testing frameworks and reusable automated test assets for UI, API, integration, and regression test coverage. • Partner with Business Applications, PMO, AI & Automation and business stakeholders to embed quality earlier in the delivery lifecycle and ensure clear release-readiness criteria for projects, enhancements, and production changes. • Own QA planning and execution for complex cross-functional processes spanning CRM,Billing and Support systems, and supporting data flows that impact business continuity and customer outcomes. • Track and communicate quality metrics including test coverage, test gaps, defect leakage, automation effectiveness, release quality, and team productivity, and use those insights to drive continuous improvement. • Define and implement an AI-driven QA approach, including opportunities for AI-assisted test design, regression impact analysis, defect summarization, log analysis, evidence generation, and test optimization. • Evaluate and operationalize AI capabilities using GitLab-native and external AI tools where they improve quality, speed, and insight while maintaining governance, traceability, and trust. • Build a documentation-first QA operating model with clear test plans, defect reports, traceability, release documentation, and async-friendly communication practices across global teams. • Hire, coach, and develop QA engineers and automation engineers, while creating clear standards for execution, accountability, collaboration, and career growth.

• Conduzir code reviews focados em qualidade, orientando desenvolvedores sobre boas práticas de cobertura, legibilidade e manutenibilidade dos testes; • Criar trilhas de aprendizado, guias técnicos e materiais de referência que permitam ao time evoluir de forma contínua e independente na cultura de testes; • Atuar como ponto de referência técnico para dúvidas e desafios relacionados a testes dentro dos squads; • Promover a cultura de qualidade compartilhada — onde a responsabilidade pelos testes não recai apenas sobre QA, mas é distribuída entre todo o time de desenvolvimento;