• Monitor and manage production metrics for team; effectively balancing workloads so that QA Auditors meet deadlines. • Ensure compliance with federal, state, agency and investor Quality Control guidelines and requirements. • Respond to and coach QA Team Leads and Auditors on issues that represent higher risk/fall outside of scope of responsibility. • Identify and escalate potential fraud issues. • May assist with auditing loans when volumes require additional resources. • Help establish a department culture that emphasizes teamwork and is consistent with Company values; promote positive, professional relationships based on mutual respect. • Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements. • Provide training and guidance to employees related to disclosures, use of internal Company systems, and QA logistics and procedures. • Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements are met. • Track/monitor loan deficiencies, perform analysis and report trends; review month end reporting and provide recommendations for action plans that address current trends. • Prepare various analyses for defined areas; collaborate with QA staff to compile data required for completion and communicate findings and recommendations to QA Director. • Promote quality achievement and performance improvement throughout the department. • Prepare and review regular and ad hoc reports related to functional area of expertise. • Assist in the assessment and management of control processes. • Ensure that departmental policies and procedures are up to date. • Make recommendations for changes to processes and procedures that will help improve operations; assist with ongoing process improvement efforts to ensure that Quality Assurance is utilizing appropriate resources. • Administrate systems used throughout the department. • Assist during exams/audits, meetings/calls with investors/insurers. • Basic knowledge of AI tools. • Assist the QA Director in the management of external vendors by monitoring and reporting quality, issues and updates. • Assist QA Director on various projects, investigations, and department initiatives.

• Define and lead the QA strategy for Business Applications, with accountability for functional quality, automation quality, release confidence, and defect prevention across the application portfolio. • Build and scale a quality engineering practice that supports enterprise platforms such as Salesforce, Zuora and related systems and integrations that power core business operations. • Establish strong functional testing practices for end-to-end business processes, including configuration validation, workflow testing, role-based access validation, integration testing, and data reconciliation across systems. • Lead the design and expansion of automation testing frameworks and reusable automated test assets for UI, API, integration, and regression test coverage. • Partner with Business Applications, PMO, AI & Automation and business stakeholders to embed quality earlier in the delivery lifecycle and ensure clear release-readiness criteria for projects, enhancements, and production changes. • Own QA planning and execution for complex cross-functional processes spanning CRM,Billing and Support systems, and supporting data flows that impact business continuity and customer outcomes. • Track and communicate quality metrics including test coverage, test gaps, defect leakage, automation effectiveness, release quality, and team productivity, and use those insights to drive continuous improvement. • Define and implement an AI-driven QA approach, including opportunities for AI-assisted test design, regression impact analysis, defect summarization, log analysis, evidence generation, and test optimization. • Evaluate and operationalize AI capabilities using GitLab-native and external AI tools where they improve quality, speed, and insight while maintaining governance, traceability, and trust. • Build a documentation-first QA operating model with clear test plans, defect reports, traceability, release documentation, and async-friendly communication practices across global teams. • Hire, coach, and develop QA engineers and automation engineers, while creating clear standards for execution, accountability, collaboration, and career growth.

• Conduzir code reviews focados em qualidade, orientando desenvolvedores sobre boas práticas de cobertura, legibilidade e manutenibilidade dos testes; • Criar trilhas de aprendizado, guias técnicos e materiais de referência que permitam ao time evoluir de forma contínua e independente na cultura de testes; • Atuar como ponto de referência técnico para dúvidas e desafios relacionados a testes dentro dos squads; • Promover a cultura de qualidade compartilhada — onde a responsabilidade pelos testes não recai apenas sobre QA, mas é distribuída entre todo o time de desenvolvimento;

• die Herauslösung aus dem Modell (Innovator) und Dokumentation des neuen Basisdienstes MAZ • die Herauslösung und die Abwandlung des bestehenden Berechtigungskonzeptes • Erstellung eines VSIKOs • Einrichtung der Berechtigungen im AUMAN • die Bereitstellung einer eigenen Datenbank und die Migration der vorliegenden Daten • die Herauslösung, Anpassung und Ergänzung relevanter Codebestandteile um MAZ als eigenständige Anwendung (einschließlich der dazugehörigen REST-Services, der webbasierten Oberfläche und Batches) bereitstellen zu können • die Herauslösung, Übernahme und Ergänzung von bestehenden Testfällen zur Qualitätssicherung des neuen Basisdienstes • die Anbindung an die REST-Services von STEP als Konsument für den Zugriff auf die benötigten Personendaten • die Einbindung weiterer unterstützender Dienste (wie bspw. BAUD) • der Aufbau einer eigenständigen CI/CD-Pipeline • Einrichtung eines Bereichs in GitHub sowie von Dienstekonten und Konfiguration zur Bereitstellung und Betrieb des neuen Basisdienstes • die Funktionalitäten von MAZ bereitstellen zu können: REST-Services zur Meldung von Zeiten durch die Verfahren COSACH und VERBIS, webbasiertes Frontend zur Meldung der Zeiten und der Bearbeitung von Rückläufern, Batches zum Übertrag der Zeiten an BAB, Entgegennahme der Rückläufer, Beantragung einer RV-Nummer, Löschen nach Aufbewahrungsende, Jahresmeldungen und Anschreibeaktionen