• Support HistoSonics’ expanding commercialization as Director, Field Reimbursement • Build and lead the reimbursement commercial support team • Develop tools and processes that improve patient access and address reimbursement barriers • Act as a subject matter expert on billing, coding, and payment for hospitals and physicians • Ensure accurate and compliant information provision by the team • Develop internal reporting mechanisms and troubleshoot coverage issues • Engage stakeholders for reimbursement presentations • Maintain compliance with corporate policies and regulations

• leads the competitive intelligence practice for Retail Retirement business • manages a team that collects, analyzes, and communicates competitive intelligence • leads deep analysis of competitor product specifications, strategies, and marketing • communicates insights to influence strategy and improve product development decisions • plays a key role in the Retirement Product Strategy Leadership Team • oversees the annuity rate setting and fund review process

• Define and drive the long-term vision and strategic direction for the Technical Support function, aligning it with company-wide business objectives and CX goals. • Develop and execute high-level strategies to enhance support service delivery, operational efficiency, and scalability—positioning Technical Support as a competitive differentiator. • Champion innovation and adoption of best practices within technical support processes, leveraging emerging technologies and industry trends to maintain market leadership. • Lead the AI transformation of the Technical Support function—identifying and implementing AI-powered tools, automation, and workflows that reduce resolution time, deflect volume, and elevate the quality of customer interactions. • Collaborate closely with executive leadership to integrate Technical Support strategies with overall company direction and priorities. • Lead the Technical Support organization to achieve strategic and operational targets, including SLA performance, customer satisfaction, and efficiency metrics. • Drive continuous improvement in support delivery processes with a focus on quality, efficiency, scalability, and reduced customer effort—leveraging AI and data-driven insights to proactively identify gaps and optimize outcomes. • Serve as the primary executive escalation point for critical technical issues and high-stakes customer engagements, ensuring rapid and effective resolution. • Establish, oversee, and report on key performance indicators (KPIs) that measure the effectiveness and efficiency of technical support services. • Lead, inspire, and develop a multi-level organization of senior managers, managers, and individual contributors within Technical Support. • Oversee recruitment, development, and retention of top technical talent, fostering a culture of high performance, accountability, and continuous professional growth. • Promote a culture of collaboration within Technical Support and across CX, Product, Engineering, and Sales functions. • Act as the primary executive point of contact for key customer relationships within the Technical Support domain, ensuring needs and expectations are consistently met and exceeded. • Foster and maintain trusted executive-level relationships with key customers, partners, and stakeholders. • Collaborate with Customer Success, Sales, Product, and Engineering to drive cross-functional initiatives and ensure seamless platform support. • Ensure all Technical Support activities comply with Intradiem policies, procedures, and relevant regulatory requirements. • Conduct all business in accordance with Intradiem's policies and procedures. • Perform all other duties as assigned.

• Own end-to-end activation rates defined as a patient successfully completing onboarding, converting to a paid billing cycle, and receiving their first medication shipment on time • Build, monitor and continuously optimize automated onboarding sequences across email, SMS, and in-app channels • Identify and eliminate friction points in the activation funnel through rigorous data analysis and A/B testing • Partner with Product, Clinical Ops, and Fulfillment to resolve cross-functional blockers that impact on-time medication delivery • Own activation KPIs, set baselines, establish benchmarks, and report on performance weekly • Maintain a living dashboard tracking activation cohorts, drop-off points, time-to-activation, and conversion by acquisition channel • Conduct regular funnel audits to surface where patients are stalling and why to quantify the revenue impact of each gap • Run structured experiments (message content, timing, channel mix, sequencing) to improve activation rates incrementally • Develop patient segmentation frameworks to deliver more personalized activation journeys by diagnosis category, plan type, or acquisition source • Present activation findings and recommendations to senior leadership on a regular cadence • Design and execute multi-channel retention programs (email, SMS, push, direct mail) tailored to patient lifecycle stage • Build churn prediction models in partnership with Data Science to identify at-risk patients before they cancel • Develop win-back campaigns for lapsed patients; measure and optimize reactivation rates • Leverage patient health milestones, refill cadences, and clinical signals to trigger meaningful, timely retention touchpoints • Work closely with Patient Success and Clinical teams to align retention messaging with care quality and outcomes • Own the full retention P&L view: understand LTV, CAC payback, and the financial impact of every retention initiative