Role Description We are currently seeking an Owner Relations Agent to join our Customer Support team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector. - Answer incoming owner relations calls regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P. - Log owner inquiries in a case tracking system and follow up on outstanding unresolved inquiries. - Respond promptly to companies' needs and add value by building relationships and trust through client interactions. - Manage difficult or emotional situations with a calm, non-defensive, and respectful manner. - Participate in cross-training to develop new skills, expand knowledge, and improve the business and customer experience. Qualifications - Demonstrated ability to manage multiple tasks and clients. - Ability to multi-task between several critical client situations at the same time. - Ability to professionally interface with clients over the phone or through email. - Strong self-motivation, and the ability to work both independently or with a team. - Strong organizational skills, sets priorities, and meets deadlines. - Excellent written, oral, and interpersonal communication skills. - 2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production. - Proficiency in all Microsoft Office applications and various oil and gas software programs. - High School degree or equivalent. Benefits - Medical - Dental - Vision - Income Protection (disability, life/AD&D, critical illness, accident) - Employee Assistance Program (EAP) - Healthcare Spending Account (HSA), Commuter - Lifestyle & Wellbeing Program - Pet Insurance

Role Description The Senior Associate of Payer Relations and Contracting will immediately become an important contributor to the Oak Street Health team. The ideal candidate will have direct experience in project managing payer contracts, managing relationships with health plans on behalf of a provider organization (or vice versa), updating large trackers, owning payer issue resolution activities in a timely fashion, and enjoy working with a team in a fast-paced environment. Highly successful candidates will have existing familiarity with value-based managed care systems and processes. - Support OSH relationships with health plans, including contracting, implementation and ongoing accountability management - Own the preparation and administration of internal and external meetings, as well as lead, facilitate, and actively contribute as a thought leader in various meetings - Communicate with stakeholders to move issues/tasks forward and notify all required OSH levels of any operational issue - Develop deep understanding of OSH operations/workflows and their key intersection points with health plan processes to be effective in triaging and project managing issues to resolution - Content expert on contract terms, own the contract ticket management process, and propose redlines to be discussed/approved internally - Diligently monitor and promptly capture updates on systems and trackers that rely on payer data - Support delegated activities as required (e.g. identification of business requirements for system implementation, oversight of vendor driven activities) - Other duties as assigned based on background and areas of interest Qualifications - Bachelor's degree - At least 5 years of experience in supporting payer-provider relationships - Proven track record of strong project management skills - Excellent communication, facilitation, and interpersonal skills with the ability to be personable yet persistent - Ability to manage multiple priorities in a fast-paced environment - Strong problem-solving and analytical skills - Strong MS Excel skills - Quick learner and adaptable - US work authorization - Someone who embodies our values: - Put people first - Rise to the challenge - Join forces - Create simplicity - Inspire trust - Champion safety and quality Requirements - Direct experience in supporting payer-provider relationships in a value-based care environment - Experience in project managing contracts - Experience analyzing complex and large datasets Benefits - The opportunity to be part of a company focused on changing the future of healthcare. - Paid vacation/sick time, retirement options, as well as health, vision and dental benefits - High levels of responsibility and focus on growth and development - Supportive and fun culture - Opportunity to be at the forefront of a revolution in healthcare

• Build and maintain strong relationships with founding engineers and technical leadership at startups in the Bay Area. • Serve as the main point of contact for startup inquiries and support. • Act as a liaison between the startup community and the company. • Create technical content such as blog posts, tutorials, videos, and documentation. • Develop code samples, demos, and SDKs to help developers understand and use our products. • Present technical talks, webinars, and workshops at developer events. • Advocate for our products and technologies within the developer community. • Gather feedback from developers and provide insights to product and engineering teams. • Collaborate with product management to align product development with developer needs. • Create and manage developer forums, communities, and user groups. • Organize and participate in developer events, meetups, and hackathons. • Foster a sense of collaboration and support within the developer community. • Develop and deliver educational resources, training materials, and documentation. • Provide guidance and best practices to help developers succeed with our technologies. • Conduct technical workshops and training sessions. • Utilize data and analytics to track developer engagement and measure the impact of developer advocacy efforts. • Provide data-driven insights and recommendations for continuous improvement. • Prepare regular reports on developer community performance.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences. What you'll do The Developer Experience team exists to build a world-class developer experience for Airwallex's global customer base. Finding and building elegant solutions to helping developers navigate and build in a deeply complex space will be key to success. The successful candidate will need to work closely with product and engineering teams across all of the financial products and services we support, along with partners from key support functions. Importantly, having a deep appreciation for our customers' business will ensure the team's ongoing success. AI-assisted development has quickly become a norm for the industry. As the Senior Product Manager you will have a particular focus on bringing Airwallex capabilities closer to the environments that developers and vibe-coders operate in, making it easier for developers to integrate with Airwallex and delight customers. This role is based in SF Responsibilities: - Build and own new AI developer tools like Airwallex's Developer MCP tool, agent development toolkits, and direct integrations with other AI platforms to facilitate easier testing and integration with Airwallex. - Stay on top of the evolving trend for developers' ways of working, tooling (Cursor, Claude Code, N8N etc.) and design the product strategy roadmap for the team. - Identify what needs to improve with our current Client APIs, including SDKs, Product Documentation, Webhooks, Simulation APIs, and developer portal tools. - Advocate for and engage with the developer community, driving developer advocacy and growth, and drive adoption for the AI developer tools we ship. - Communicate product strategy effectively to both technical and non-technical stakeholders. - Analyze complex problems with attention to detail, using data and first-principle insights to guide decisions. - Demonstrate ownership and drive to rapidly implement ideas and solutions. - Collaborate effectively in cross-cultural and cross-functional teams. - Balance user needs with commercial strategy to drive meaningful product growth. - Engage in technical discussions and architectural planning with engineering teams. Who you are - 6 + years of overall professional experience. - Bachelor's Degree in Engineering, Computer Science, or another related STEM discipline. - Experience in product management, ideally within Developer Experience or highly technical fields. - Excellent communication skills with the ability to convey product strategy to both technical and non-technical audiences. - Strong desire to influence the developer community, with demonstrated social presence being a bonus. - Close attention to detail, ability to structure complex problems and inform decisions with data and first-principle insights. - Drive, grit, and persistence to take ownership and move ideas to reality in short periods of time. - Ability to thrive in cross-cultural and cross-functional teams. - Experience considering both user requirements and commercial strategy in order to drive meaningful product growth. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid