• Strategic Account Ownership: Serve as the primary relationship owner for a portfolio of high-impact university partners, developing and executing strategic account plans that align institutional goals with Mantra’s services. • Retention & Growth Leadership: Drive outcomes across renewal, expansion, and satisfaction by aligning value with partner priorities, leading contract discussions, and creating account stickiness through multi-threaded engagement. • Data-Driven Storytelling: Regularly prepare and deliver executive-level presentations, product demonstrations, and QBRs/EBRs that translate utilization and outcomes data into compelling insights that reinforce ROI and fuel partner advocacy. • Cross-Functional Collaboration: Partner internally with Clinical, Marketing, Product, and Implementation teams to ensure partner needs are met, feedback is actioned, and new services are launched successfully. • Implementation and Change Management Facilitation: Support partners through implementations and transitions such as leadership changes, shifting funding structures, or onboarding new campuses by aligning stakeholders, easing adoption, and reinforcing long-term success. • Revenue Driver: Meet quarterly and annual revenue targets through renewals, expansions and cross-sell efforts while helping to bring new product and services to market.

• Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content in both Spanish and English language • Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention • Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. • Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. • Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. • Partner with your Growth CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results. • Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities • Liaise with Support and Finance to help quarterback resolutions for customer issues • Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

Role Description The Director, Customer and Network Transformation is responsible for executing transformation initiatives that modernize service assurance and network operations through the adoption of AI, automation, and advanced workflows. Working closely with senior leadership, this role translates strategy into execution, delivering improvements in operational efficiency, customer experience, and workforce productivity. Location: This is a Work from Home position within the U.S. Main Responsibilities - Transformation Execution - Execute transformation initiatives aligned to enterprise strategy - Translate strategic priorities into actionable programs - AI & Automation Delivery - Implement AI-driven workflows across operational processes - Deliver automation solutions that reduce manual effort - Operational Performance & Customer Outcomes - Improve ticket performance, efficiency, and service reliability - Support proactive operations driven by AI insights - Cross-Functional Collaboration - Partner with operations, IT, and product teams - Ensure alignment with operational needs - Process Improvement - Redesign workflows for automation-first execution - Eliminate inefficiencies and manual steps - Team Leadership - Lead teams delivering automation and workflow improvements - Drive accountability for execution and results Qualifications - 8+ years of experience in operations, DevOps, or automation environments - 3+ years in leadership roles - Experience implementing automation or workflow solutions - Strong understanding of operational metrics - Strong communication and stakeholder management skills Preferred Qualifications - Experience with AI-enabled workflows or automation platforms - Background in service assurance or network operations - Experience improving operational KPIs and efficiency - Familiarity with workflow orchestration tools - Experience in telecom or large-scale environments Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $152,066 - $202,755 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $159,670 - $212,893 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $167,273 - $223,031 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Role Description Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: - Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. - Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve. - Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes. - Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. - Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. A look into the day to day: - Building logic-based questionnaires (asynchronous visits) through the Bask software. - Helping customers launch and upsell medications from start to finish. - Triaging Bask software and order-related questions and issues that come up for any of your accounts, any time of the day. Qualifications - A self-starter who is passionate about enhancing the customer experience. - Creative problem-solver, comfortable taking on new projects. - Empathetic, self-aware, low ego, and extremely positive. - Proficient in written and spoken communications. - Experience in Customer Success, Client Services, or Customer Success at a SaaS organization (5+ years). - Experience in e-commerce. - Experience with large- to enterprise-sized customer book of business. - Highly articulate, with effective communication skills. - Highly organized, able to juggle multiple projects in a fast-paced environment. - Comfortable collaborating with different teams (product, sales, marketing, etc.). Requirements - Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. - Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. - Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf. - Share AI-native workflows: Document prompts, processes, and workflows that work. - Build strong relationships with Bask’s customers and own the full customer lifecycle. - Partner with customer stakeholders to develop custom engagement initiatives. - Manage all current customer data. - Analyze customer engagement metrics and communicate value, trends, and opportunities. - Deliver program demos and provide insightful technical answers. - Finding comfort in working in a fast-paced startup environment. - Believing no task is too small and no task is too tall. - Work Weekends. Company Description