Bask Health

Role Description Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: - Speed Wins: Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. - Intuition, Then Data: We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve. - Miles, Not Inches: Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes. - Customer-Obsession: We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. - Ownership & Accountability: We embody a culture of extreme ownership, accountability, and teamwork. A look into the day to day: - Building logic-based questionnaires (asynchronous visits) through the Bask software. - Helping customers launch and upsell medications from start to finish. - Triaging Bask software and order-related questions and issues that come up for any of your accounts, any time of the day. Qualifications - A self-starter who is passionate about enhancing the customer experience. - Creative problem-solver, comfortable taking on new projects. - Empathetic, self-aware, low ego, and extremely positive. - Proficient in written and spoken communications. - Experience in Customer Success, Client Services, or Customer Success at a SaaS organization (7+ years). - Experience in e-commerce. - Experience with large- to enterprise-sized customer book of business. - Highly articulate, with effective communication skills. - Highly organized, able to juggle multiple projects in a fast-paced environment. - Comfortable collaborating with different teams (product, sales, marketing, etc.). Requirements - Work AI-first: Use LLMs as your starting point to draft communications and structure problems. - Validate with real customers and iterate: Test approaches with real patients, providers, and partners. - Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf. - Share AI-native workflows: Document prompts, processes, and workflows that work. - Build strong relationships with Bask’s customers and own the full customer lifecycle. - Partner with customer stakeholders to develop custom engagement initiatives. - Manage all current customer data. - Analyze customer engagement metrics and communicate value, trends, and opportunities. - Deliver program demos and provide insightful technical answers. - Finding comfort in working in a fast-paced startup environment. - Believing no task is too small and no task is too tall. Company Description

• Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation • Lead new or early stage initiatives or products, often playing the role of multiple functions simultaneously in order to reach success • Help shape the product roadmap for the Bask, leveraging competitive and user insights to help PMs and Engineering teams prioritize • Define and maintain a clear and compelling product roadmap aligned with Bask Health's mission, ensuring the team is focused on delivering high-impact solutions. • Partner with engineering, design, marketing, sales, and customer success teams to drive product development from concept to launch. • Engage with customers, patients and partners to gather insights, ensuring that products are intuitive, user-friendly, and solve real-world problems. • Act as the voice of the customer, ensuring user needs are central to all product decisions.

• Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation • Lead new or early stage initiatives or products, often playing the role of multiple functions simultaneously in order to reach success • Help shape the product roadmap for the Bask, leveraging competitive and user insights to help PMs and Engineering teams prioritize • Define and maintain a clear and compelling product roadmap aligned with Bask Health's mission, ensuring the team is focused on delivering high-impact solutions. • Partner with engineering, design, marketing, sales, and customer success teams to drive product development from concept to launch. • Engage with customers, patients and partners to gather insights, ensuring that products are intuitive, user-friendly, and solve real-world problems. • Act as the voice of the customer, ensuring user needs are central to all product decisions.

• Answer subscriber questions (600–700 queries daily) with accuracy and efficiency. • Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues). • Reroute orders between pharmacies based on delays, account manager requests, or other needs. • Assist account managers with CS-related requests (limited system access). • Report recurring issues to developers and follow up on resolution progress. • Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.

Role Description We are looking for a Technical Support Specialist to join our growing Customer Support (CS) team. This role is essential to ensuring smooth daily operations and delivering timely, accurate support to our subscribers, account managers, and engineering team. - Work directly with internal teams and external customers to resolve issues, reroute orders, and manage error queues. - Play a critical role in reducing errors, improving customer experience, and ensuring operational efficiency as we expand to new markets and increase order volume. Qualifications - Strong problem-solving and communication skills. - Ability to handle high query volumes with accuracy and speed. - Tech-savvy with an eagerness to learn new tools and systems. - Detail-oriented with strong organizational skills. - Prior customer support, technical support, or telehealth experience is a plus, but not required. Requirements - Answer subscriber questions (600–700 queries daily) with accuracy and efficiency. - Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues). - Reroute orders between pharmacies based on delays, account manager requests, or other needs. - Assist account managers with CS-related requests (limited system access). - Report recurring issues to developers and follow up on resolution progress. - Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires. Benefits - Performance review after 3 months with the chance to move to a higher tier role. - Gain experience working directly with top telehealth experts in the U.S. - Develop specialized expertise in the telehealth sector. - Clear path for career growth in technical support and operations. - Fully remote. - 21 days PTO should be submitted 1 month in advance (requests can be denied based on workload).

• Define and shape our visual identity across our web presence, marketing channels, and product. • Work closely with all our marketing initiatives big and small. This means executing to a high standard across everything from our website to sales collateral, social media assets and email campaigns. • Help us come up with creative ways to reach our audience. We’d expect you to not just help us ship quickly at a high quality bar, but help us figure out what we do in the first place. It might be a new kind of campaign, a content series, a set of events – you name it, the less conventional, the better.

Role Description We’re looking for a Visual Designer to bring this mindset to all our growth, marketing and sales initiatives. - Define and shape our visual identity across our web presence, marketing channels, and product. - Work closely with all our marketing initiatives big and small, executing to a high standard across everything from our website to sales collateral, social media assets, and email campaigns. - Help us come up with creative ways to reach our audience, contributing to campaigns, content series, and events. Qualifications - Excited about working in a company with design-focused engineers & founders, and a culture where craft and product sense play an important role. - Comfortable taking ownership in ambiguity and thriving in a fast-moving product team. - Prefer working in the open and default to sharing early and often, seeking input from the team. - Feel at home working in Figma, with a strong focus on making things look and feel great. - Have an intuitive sense for good copy and how it can effectively convey an idea. - Have worked for product-led companies, ideally in SaaS. - Ideally know your way around HTML and CSS. - Ideally have experimented with video and are excited to grow this area of your skill set. Requirements - Not seeking a clear roadmap with clearly scoped projects and tickets. - Not focused solely on aesthetics, but also on metrics-driven experimentation. - Not only wanting to work on product, but also on how to communicate the product. - Not expecting all the perks of a big company.

• Ensure pharmacy-facing data for 50,000+ compounded medications is complete and accurate—including name, strength, route, dosage, ingredients, refills, NDC/product ID • Identify and resolve mismatches between back-end's for pharmacy instructions • Maintain and improve Bask’s internal medication taxonomy to drive consistency and scalability • Support the vetting and onboarding of new pharmacy partners based on criteria like price, turnaround time, state licensure, medication offerings, and compliance • Maintain partner records and ensure ongoing documentation is up-to-date • Serve as a day-to-day contact for pharmacy partners, routing questions and resolving minor operational issues • Help track and document compliance with NABP, DEA, and state-specific pharmacy regulations • Flag potential risks or regulatory gaps and collaborate with leadership on appropriate escalation paths • Contribute to documentation and SOPs for internal compliance workflows • Support the rollout of error and adverse event reporting tools • Log and track operational issues raised by providers, pharmacies, and telehealth clients • Participate in root cause analysis and remediation efforts for any reported incidents • Execute defined workflows and processes with precision and consistency • Offer insights to improve SOPs, tooling, or partner communication workflows • Collaborate closely with cross-functional teams, including product, clinical, and compliance

• Responsible for reworking the current user interface to make it more intuitive, user-friendly, and aesthetically appealing. • Conduct thorough user research to understand the target audience, their needs, pain points, and preferences. • Collaborate closely with cross-functional teams, including software developers, product managers, and stakeholders. • Design and create wireframes, prototypes, and mockups to illustrate new interface concepts and interactions. • Evaluate and analyze the existing UI, identifying areas for improvement. • Streamline complex workflows and interactions. • Ensure new design aligns with the company’s brand identity, values, and guidelines. • Conduct usability testing sessions and gather feedback from users.

• Reworking our current user interface to make it more intuitive, user-friendly, and aesthetically appealing. • Conducting thorough user research to understand our target audience, their needs, pain points, and preferences. • Collaborating closely with cross-functional teams, including software developers, product managers, and stakeholders, to gather insights and align design strategies. • Designing and creating wireframes, prototypes, and mockups to illustrate new interface concepts and interactions. • Evaluating and analyzing the existing UI, identifying areas for improvement, and proposing creative solutions to enhance usability. • Streamlining complex workflows, interactions, and information architecture to simplify the overall user experience. • Ensuring the new design aligns with the company's brand identity, values, and visual guidelines. • Conducting usability testing sessions and gathering feedback from users to validate design choices and iterate on improvements. • Staying up-to-date with the latest UX design trends, technologies, and best practices to continuously enhance our software.