Revenue Recovery Specialist
Location
United States
Posted
6 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Revenue Recovery Specialist
Joyful Health
Role Description Denials, rejections, and aging AR are where practices quietly bleed revenue - and where most RCM operations get stuck doing slow, manual, repetitive work. This is the hardest, highest-leverage work in the revenue cycle, and it's exactly where Joyful Health's AI-native tooling changes the game. We are looking to hire a Revenue Recovery Specialist : a deeply experienced RCM professional who will work denials, rejections, and outstanding AR for our customers - not by grinding through claims by hand, but by pairing your expertise with state-of-the-art AI RCM tooling to resolve issues faster and at higher volume than traditional RCM ever could. This is not simply a billing specialist seat. You'll be a recovery expert who knows how payers think, how claims get denied, and how to get them paid - and you'll use Joyful Health's platform to do it at a scale and speed that wouldn't be possible anywhere else. Your work directly delivers on the value we promise our customers, and your expertise directly shapes the product we're building. This is a remote, full-time role. What Makes This Different - Recovery is the job - throughput and quality are the goal. - Your core mandate is clear: recover revenue for our customers by resolving the denials, rejections, and AR that practices can't. - You'll work the hardest claims, and you'll have state-of-the-art AI RCM tooling that strips out the manual pains. - We measure what matters in recovery - dollars recovered, denials overturned, days-to-resolution, and the quality of the work. - You'll combine Joyful Health's tooling with each customer's priorities to get claims paid. - Your frontline insight is one of the most important inputs into how the whole engine gets better. What you'll do… - Own denials, rejections, and outstanding AR for our customers: - Work the full recovery lifecycle - diagnosing root causes, reworking and resubmitting claims, drafting appeals, and chasing aging AR to resolution. - Pair deep RCM judgment with AI-native tooling: - Use Joyful Health's state-of-the-art platform to resolve claims at a speed and scale traditional RCM can't match. - Partner closely with each account's Revenue Cycle Success Manager: - Work hand-in-hand with the RCSM who owns each practice relationship. - Collaborate with our RCM Center of Excellence: - Tap into the deepest RCM expertise in the company to sharpen your recovery work. - Feed the product loop: - Surface what you see on the frontline to improve tooling. What Success Looks Like - In 30 days: - Fluent in Joyful Health's platform and AI RCM tooling. - Actively working denials, rejections, and AR across your assigned accounts. - Strong working relationships with your Revenue Cycle Success Managers and the RCM CoE. - In 90 days: - Strong, measurable recovery results - denials overturned, claims resolved, AR brought current. - Operating independently across your book of accounts. - Consistently surfacing useful signal into the CoE/Engineering feedback loop. - In 12 months: - A track record of recovered revenue that directly delivers on our customer promise. - Recognized as a go-to recovery expert across your accounts. - A reputation as someone who proves what AI-native revenue recovery can do. Qualifications - Deeply aligned with Joyful Health's mission. - Deep, hands-on RCM experience in a practice or physician-group setting. - Experience in outpatient / ambulatory / private-practice RCM. - Relentless about recovery. - Full-cycle recovery skill. - Energetic about AI tooling. - Product and systems minded. - Collaborative and low-ego. Benefits - Meaningful Impact: Tackle complex challenges in healthcare. - Autonomy & Ownership: Significant autonomy and the chance to shape the company. - Growth & Learning: Constant learning and access to experienced founders and advisors. - Competitive Compensation & Equity: Competitive packages and strong equity. - Be Your Best Self: Comprehensive healthcare benefits, unlimited PTO, and flexibility.
Related Guides
Related Categories
Related Job Pages
More Revenue Operations Jobs
• Own NetSuite CRM data quality across all new business opportunities • Maintain accurate stage progression, close dates, required fields, and deal metadata • Build and enforce data standards, validation rules, and pipeline hygiene processes • Run ongoing pipeline audits, identify gaps early, and drive resolution with sales leadership • Track and manage pipeline coverage against the 3.5x standard across NA and EMEA segments • Build and maintain pipeline dashboards by stage, source, segment, rep, and region • Track MQL to SAO to Closed Won conversion across cohorts including Channel and direct motions separately • Analyze funnel velocity, deal progression, and stage-by-stage conversion rates • Identify performance gaps, quantify impact on bookings, and deliver recommendations not just reports • Monitor non-responsive pipeline and work with sales to establish clearer qualification gates • Support the weekly forecast process with rep-level rollups across NA and EMEA • Track forecast accuracy trends across reps, teams, and segments over time • Maintain scenario models across commit, upside, and risk categories • Build accuracy improvement loops that make each forecast cycle better than the last • Provide executive leaders with forward-looking pipeline risk and opportunity signals • Track quota attainment across all new business roles globally • Maintain quota coverage visibility and surface capacity gaps by segment and region • Support territory and segmentation analysis across NA, EMEA, and Channel motions • Assist in comp plan tracking and variable attainment reporting across ACV, ARR, and net retention metrics • Identify manual, repetitive analytical processes and build automated workflows to replace them • Support the VP of Revenue Operations in operationalizing AI-driven tools including pipeline hygiene automation, deal risk flagging, and pre-call research • Work with Gong transcript data and NetSuite records to surface expansion signals and churn risk indicators
Director of Revenue Operations
PAR TechnologyPAR is a leading global provider of software, systems, and service solutions to the restaurant and retail industries.
• Own the design and evolution of PAR’s Revenue Operations operating model across the three ownership lanes: Process (Revenue Performance), Tools & Data (Revenue Architecture), and Governance (Commercial Control) • Build and lead a high-performing Revenue Operations team, driving accountability, capability building, and organizational effectiveness • Own PAR’s enterprise-wide revenue operating model and commercial execution framework across the Restaurant Vertical • Translate executive strategy into scalable systems, clear ownership, and measurable execution; serve as the architect of PAR’s revenue operating system • Act as the connective layer between executive strategy and field execution, ensuring alignment across commercial objectives, processes, systems, and financial outcomes • Partner with GTM leadership and General Managers to drive accountability, forecast discipline, and revenue performance • Serve as a strategic advisor on segmentation, pricing governance, GTM structure, and overall revenue architecture • Drive enterprise-wide initiatives that improve revenue predictability, sales productivity, customer expansion, and operating leverage • Lead cross-functional transformation initiatives across Sales, Customer Success, Finance, Legal, IT, and Operations to improve scalability and reduce complexity • Own Salesforce platform strategy, including consolidation, data integrity, integration architecture, and CPQ governance • Own executive-level revenue intelligence, including pipeline governance, bookings integrity, forecasting, attainment analytics, and investor-facing reporting • Lead, mentor, and develop the RevOps team while fostering a culture of ownership, simplification, and execution speed
• Own the end-to-end seller experience: identify friction points and bottlenecks across the GTM workflow, from lead to close to renewal, and drive systematic elimination of non-selling time • Set the prioritization roadmap for architecture, tooling, and process improvements; decide what gets built, what gets bought, and what gets integrated • Be accountable for whether changes actually stick: new tools, new motions, and new processes are only valuable if reps adopt them — you own adoption, not just delivery • Partner with regional sales leaders and frontline reps to surface pain points and translate them into a backlog of improvements the team can execute • Own the GTM system architecture: design the integration map across CRM (NetSuite), quoting (ConnectWise), pricing guidance, MoneyMap, and the broader RevTech stack • Lead GTM Engineers who build and automate workflows across the sales motion — lead-to-close, renewal-to-expansion, deal registration, pipeline automation — and prototype new RevOps capabilities • Oversee the GTM Tooling team: CRM administration and configuration, data engineer responsible for customer data quality and master data integrity, and day-to-day management of the RevOps tech stack • Own build-vs.-buy decisions for every component of the GTM tech stack; document rationale and maintain the integration roadmap • Sequence technology investments behind the data foundation: instrument against existing systems first, integrate second • Design and deliver seller onboarding, training, and certification programs in partnership with HR; reduce new rep ramp time from 20+ months toward a 12 to 18 month target • Develop and deploy sales play collateral in partnership with Marketing; ensure plays are not just published but adopted — embedded in rep workflows, tracked, and iterated based on performance data • Drive partner and ecosystem enablement in coordination with Marketing and Partner Management; embed co-sell motions in seller workflows • Own the enablement measurement framework: track play utilization, onboarding completion, certification rates, and rep confidence scores — and connect them to pipeline and win rate outcomes • Lead Trace3's AI-enabled seller productivity roadmap: AI-generated account briefs, automated proposal drafting, next-best-action prompts, and propensity-driven territory planning • Own the Win Room and deal monitoring capability: track live deal progress against playbook benchmarks, surface at-risk pipeline before deals slip, and create intervention mechanisms for sales leadership • Partner with IT and the product/engineering function on foundational data and platform decisions that enable AI-powered commercial use cases • Identify, prototype, and hand off new RevOps capabilities — moving from innovation to operational ownership at a cadence the business can absorb • Own change management for every new tool, process, or GTM motion RevOps introduces; work in partnership with HR and the enterprise change management function where relevant • Build the measurement infrastructure to track adoption — not deployment — of every significant initiative the RevOps function delivers • Serve as the voice of the seller inside RevOps: ensure that the function builds for field reality, not internal convenience
• Develop and execute the company's overall revenue strategy • Oversee marketing strategy, lead generation, brand positioning, and campaign performance • Drive customer acquisition, conversion, expansion, and retention initiatives • Coach leaders and teams to consistently exceed performance goals • Collaborate with executive leadership on company strategy and growth initiatives
