• Own and administer GTM variable compensation architecture including accelerators and SPIFs across sales, BDRs, CSMs, SAs and the partner team • Model scenarios to stress test costs and behaviour incentives before plans are finalized • Partner with finance on commission actuals and with HR on benchmarking against market data • Own the plan roll out with the people team and GTM leadership • Work with sales enablement to ensure reps have a clear path to OTE • Partner with finance and GTM leadership to model headcount unlock criteria • Serve as the RevOps lead on all post-close GTM integration items • Track integration milestones and surface risks to RevOps leadership

• Develop and implement a comprehensive enablement strategy to support retention, satisfaction, and expansion goals. • Use learning analytics and CX performance data to measure and improve the effectiveness of enablement programs. • Partner with Ops and CX leadership to drive initiatives to integrate AI and automation into CX workflows. • Create, curate, and maintain impactful enablement content for CX teams. • Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques. • Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership for strategic alignment. • Leverage and manage the CX tech stack to drive efficiency and insight. • Lead strategic enablement initiatives from concept to completion. • Analyze CX metrics to identify skill gaps and inform continuous improvement strategies. • Act as a key partner to CX leadership, offering insights and recommendations to optimize customer onboarding and retention strategies.

Role Description The A/R Management Lead is responsible for supporting all revenue cycle functions related to outstanding insurance accounts receivable, insurance denials, and appeals. This includes following up on insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed. The A/R Management Lead also serves as a subject matter expert, identifying process improvements to increase efficiency within the A/R Management team, and acting as a resource to help team members resolve issues. - Perform job responsibilities and tasks according to company standards as well as state and federal guidelines. - Problem-solve and provide complete resolutions for complex accounts and escalations. - Make telephone calls to patients, hospitals, insurance companies, facilities, or attorneys as needed to research claims or obtain additional insurance information. - Contact insurance carriers to inquire about the status of past-due accounts. - Meet or exceed defined productivity and quality standards. - Document account activity details in the claims processing system. - Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims regularly. - Identify process improvement opportunities and develop standard operating procedures (SOPs). - Complete assigned special projects from the Manager, providing regular updates and reports. - Perform quality checks on assigned claims. - Conduct monthly reviews and process write-offs for assigned accounts. - Ensure the highest level of compliance with all applicable laws and regulations, including HIPAA. - Investigate and resolve escalations from team members, payers, and other stakeholders, as assigned by the Manager. - Ensure consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required; Associates Degree preferred. - Minimum 3–5 years of experience in healthcare claims processing, billing, or accounts receivable. - Obtain ambulance biller certification within 6 months of employment. - Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and payer timely filing limits. - Familiarity with ICD-10, HCPCS, and general medical terminology. - EMS billing experience strongly preferred; experience in other medical specialties will be considered. - Proficiency with various web platforms, such as billing software and payer portals. - Prior customer service experience with the ability to work collaboratively with other departments or team members. - Excellent computer skills, including Microsoft Word, Excel, and Outlook. - Strong verbal and written communication skills. - Excellent interpersonal, organizational, and time management skills. - Strong problem-solving skills and investigative abilities. - Ability to work in a fast-paced, adaptive environment with minimal supervision. - Knowledge of collections or medical billing, with a basic understanding of ICD-10, HCPCS, and medical terminology preferred. - Effective critical thinking and analytical abilities. - Strong customer service skills and experience. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Role Description Nuclearn is hiring its first Senior Revenue Operations Analyst, and the job is to build the foundation, not maintain one that already exists. Today our go-to-market runs on capable people and a lot of spreadsheets. Your job is to make it run on clean data and a sales process that repeats. We're post-PMF and scaling, with customer count and deal volume climbing. Individual effort and parallel spreadsheets won't carry us to the next stage. You'll own HubSpot as the single source of truth and build the forecasting, reporting, and process Sales and Finance can trust. You'll report to Marie Grant, our Controller, and partner daily with Sales, Customer Outcomes, Marketing, and Finance. This is an individual contributor role; you're building the function, not managing a team. Two things matter most, a forecast leadership trusts, and a HubSpot instance clean enough that people stop keeping their own spreadsheets. What you'll own - Systems and data integrity. - Own HubSpot as the single source of truth: the data model, fields, automation, and integrations into Finance systems. Keep it clean enough that people stop keeping their own spreadsheets. - Forecasting and pipeline analytics. - Build the forecasting model and pipeline reporting that Sales and Finance can trust, and surface risk early instead of at quarter end. - Revenue reporting and metrics. - Define and report the metrics that connect GTM activity to revenue: ARR, net revenue retention, win rates, cycle times, and expansion. Build the dashboards leadership runs on. - Deal desk and quote-to-cash. - Tighten the path from deal close to billing, partnering with Finance on clean handoffs and a process that scales as volume grows. - GTM process and enablement. - Define the workflows that keep Sales, Customer Outcomes, and Marketing working from consistent data. Make the right way the easy way as the team grows. Qualifications - 5+ years in revenue operations, sales operations, or GTM analytics at a B2B software company. - Deep knowledge of HubSpot to architect it, not just use it. - Experience building forecasting models and revenue reporting leadership ran on. - Experience cleaning up a CRM that drifted into chaos. - Ability to think in systems, not one-off reports. - Comfortable building without a playbook. - Ability to translate between Sales and Finance without taking a side. - AI-fluent professional. - Comfortable with candor. Requirements - Experience standing up a RevOps function from scratch rather than inheriting a mature one. - Background in B2B SaaS with a land-and-expand or net revenue retention focus. - Familiarity with quote-to-cash and the Finance side of the revenue process. - Experience in a regulated, technical, or long-sales-cycle industry. Benefits - Equity participation. - Medical, dental, and vision insurance. - 401(k) with 100% match on the first 4%. - Unlimited PTO. How we work We're a values-driven company. Six values shape how we work, and three will be especially visible in this role: - Ownership and Urgency: See it, own it, fix it. - Resourcefulness: Every dollar and hour matters, maximize impact. - Excellence through Iteration: Move quickly, never carelessly; rework is failure, iteration is not. A few practical notes - Full-time, salaried, with equity participation. - Remote (US-based); Phoenix HQ option available and welcomed. - Occasional travel to Phoenix HQ for team onsites and planning. - U.S. citizenship or permanent residency required for DOE export compliance. How we hire Fast, respectful, and practical. Our goal is first conversation to decision in three weeks or less. - 30-minute intro with our Head of People. - 60-minute interview with the Hiring Manager. - Practical work sample. - Presentation of work sample.