Joyful Health

Role Description Denials, rejections, and aging AR are where practices quietly bleed revenue - and where most RCM operations get stuck doing slow, manual, repetitive work. This is the hardest, highest-leverage work in the revenue cycle, and it's exactly where Joyful Health's AI-native tooling changes the game. We are looking to hire a Revenue Recovery Specialist : a deeply experienced RCM professional who will work denials, rejections, and outstanding AR for our customers - not by grinding through claims by hand, but by pairing your expertise with state-of-the-art AI RCM tooling to resolve issues faster and at higher volume than traditional RCM ever could. This is not simply a billing specialist seat. You'll be a recovery expert who knows how payers think, how claims get denied, and how to get them paid - and you'll use Joyful Health's platform to do it at a scale and speed that wouldn't be possible anywhere else. Your work directly delivers on the value we promise our customers, and your expertise directly shapes the product we're building. This is a remote, full-time role. What Makes This Different - Recovery is the job - throughput and quality are the goal. - Your core mandate is clear: recover revenue for our customers by resolving the denials, rejections, and AR that practices can't. - You'll work the hardest claims, and you'll have state-of-the-art AI RCM tooling that strips out the manual pains. - We measure what matters in recovery - dollars recovered, denials overturned, days-to-resolution, and the quality of the work. - You'll combine Joyful Health's tooling with each customer's priorities to get claims paid. - Your frontline insight is one of the most important inputs into how the whole engine gets better. What you'll do… - Own denials, rejections, and outstanding AR for our customers: - Work the full recovery lifecycle - diagnosing root causes, reworking and resubmitting claims, drafting appeals, and chasing aging AR to resolution. - Pair deep RCM judgment with AI-native tooling: - Use Joyful Health's state-of-the-art platform to resolve claims at a speed and scale traditional RCM can't match. - Partner closely with each account's Revenue Cycle Success Manager: - Work hand-in-hand with the RCSM who owns each practice relationship. - Collaborate with our RCM Center of Excellence: - Tap into the deepest RCM expertise in the company to sharpen your recovery work. - Feed the product loop: - Surface what you see on the frontline to improve tooling. What Success Looks Like - In 30 days: - Fluent in Joyful Health's platform and AI RCM tooling. - Actively working denials, rejections, and AR across your assigned accounts. - Strong working relationships with your Revenue Cycle Success Managers and the RCM CoE. - In 90 days: - Strong, measurable recovery results - denials overturned, claims resolved, AR brought current. - Operating independently across your book of accounts. - Consistently surfacing useful signal into the CoE/Engineering feedback loop. - In 12 months: - A track record of recovered revenue that directly delivers on our customer promise. - Recognized as a go-to recovery expert across your accounts. - A reputation as someone who proves what AI-native revenue recovery can do. Qualifications - Deeply aligned with Joyful Health's mission. - Deep, hands-on RCM experience in a practice or physician-group setting. - Experience in outpatient / ambulatory / private-practice RCM. - Relentless about recovery. - Full-cycle recovery skill. - Energetic about AI tooling. - Product and systems minded. - Collaborative and low-ego. Benefits - Meaningful Impact: Tackle complex challenges in healthcare. - Autonomy & Ownership: Significant autonomy and the chance to shape the company. - Growth & Learning: Constant learning and access to experienced founders and advisors. - Competitive Compensation & Equity: Competitive packages and strong equity. - Be Your Best Self: Comprehensive healthcare benefits, unlimited PTO, and flexibility.

• Serve as the RCM knowledge layer across the organization • Define what correct RCM looks like — and ensures the organization is executing toward it • Translate RCM complexity into clear strategy, structured workflows, and actionable insights • Audit claims and drive strategy • Translate denial patterns into root causes and resolution pathways • Build and maintain SOPs, specialty guides, and decision frameworks • Analyze denial rates, aging, payer mix, and workflow gaps at onboarding • Partner with Product and Engineering on feature release training • Provide pre-sales RCM analysis for deals within ICP • Partner with RCSMs on complex customer challenges

• Serve as the primary point of contact for your portfolio of practices • Build trusted relationships with operational leaders and executives • Ensure every practice feels like they have a dedicated strategic partner • Translate performance data into a clear story • Connect RCM metrics to business impact • Define what the practice should prioritize next • Move conversations from “what happened” to “what we do about it” • Run structured quarterly business reviews • Surface renewal risk and growth opportunities early • Create alignment on goals and measurable outcomes • Coordinate across Operations, the CoE, Product, and Leadership • Ensure issues are resolved with clarity and follow-through • Maintain control of communication during high-pressure situations • Identify patterns across accounts • Bring structured feedback to the Product teams • Help prioritize improvements that strengthen our RCM model

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a proactive and experienced Billing Manager to join our team. This role is a unique blend of revenue cycle management (RCM) expertise and customer success. The Billing Manager will be the primary point of contact for a portfolio of client accounts, overseeing both the financial health of each account and the performance of the billing teams assigned to them. This position sits at the critical intersection of revenue operations and client success. You'll be responsible for both maximizing revenue recovery through effective billing team management AND ensuring client satisfaction through proactive relationship management. This dual focus requires someone who's equally comfortable diving into the details of denial trends and having strategic conversations with practice leaders about their financial health. The ideal candidate is excited about this balanced approach - taking ownership of client outcomes while implementing the operational excellence needed to deliver results. This role will report directly to the Head of RCM. This role is full-time. We are open to remote candidates for this role. The base pay range for this role is $90,000–$130,000 per year. Your Impact - Client Relationship Management - Serve as the main point of contact for a portfolio of healthcare practices, building trust and ensuring high satisfaction - Collaborate closely with clients to understand their business needs and proactively offer solutions - Deliver regular performance updates and financial insights to clients, translating complex metrics into actionable recommendations - Revenue Recovery Leadership - Manage day-to-day billing operations, ensuring accurate claims submission, timely follow-up, and clean A/R management - Lead QA processes for worked denials and A/R to maintain high-quality standards - Oversee denial management, developing effective appeal strategies and tracking resolution - Identify account risks early and develop action plans to mitigate revenue leakage - Team & Process Optimization - Guide and prioritize the work of billing specialists to maximize revenue recovery - Monitor team capacity and performance, proactively addressing resource needs - Drive process improvements that enhance both efficiency and financial outcomes - Support client onboarding and transitions, ensuring smooth implementation of our services - Performance Analytics - Track and analyze key account metrics (A/R aging, denial rates, collection percentages) - Identify trends across accounts to inform best practices and process improvements - Translate data insights into strategic recommendations for both clients and internal teams Qualifications - 5+ years experience in Revenue Cycle Management, with especially strong skills in Accounts Receivable (A/R) and Denials Management - 2+ years experience directly managing billing teams or account teams - Ability to analyze metrics, spot trends, and make data-informed recommendations - Excellent organizational skills and a proactive approach to account management - Experience using major billing software systems (e.g., Epic, Athena, Kareo, AdvancedMD) Requirements - Passionate about Joyful Health’s mission - Customer-focused with the ability to build trust and manage expectations - Detail-oriented and organized, able to juggle multiple accounts, deadlines, and priorities - Excited about managing client relationships and overseeing billing operations Benefits - Comprehensive healthcare benefits - Unlimited PTO (with a minimum of 10 days off a year) - Flexibility to take care of yourself - Stipends for professional development courses & books - Regular team off-sites and events