• Develop and execute the company's overall revenue strategy • Oversee marketing strategy, lead generation, brand positioning, and campaign performance • Drive customer acquisition, conversion, expansion, and retention initiatives • Coach leaders and teams to consistently exceed performance goals • Collaborate with executive leadership on company strategy and growth initiatives

• Own and administer GTM variable compensation architecture including accelerators and SPIFs across sales, BDRs, CSMs, SAs and the partner team • Model scenarios to stress test costs and behaviour incentives before plans are finalized • Partner with finance on commission actuals and with HR on benchmarking against market data • Own the plan roll out with the people team and GTM leadership • Work with sales enablement to ensure reps have a clear path to OTE • Partner with finance and GTM leadership to model headcount unlock criteria • Serve as the RevOps lead on all post-close GTM integration items • Track integration milestones and surface risks to RevOps leadership

• Develop and implement a comprehensive enablement strategy to support retention, satisfaction, and expansion goals. • Use learning analytics and CX performance data to measure and improve the effectiveness of enablement programs. • Partner with Ops and CX leadership to drive initiatives to integrate AI and automation into CX workflows. • Create, curate, and maintain impactful enablement content for CX teams. • Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques. • Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership for strategic alignment. • Leverage and manage the CX tech stack to drive efficiency and insight. • Lead strategic enablement initiatives from concept to completion. • Analyze CX metrics to identify skill gaps and inform continuous improvement strategies. • Act as a key partner to CX leadership, offering insights and recommendations to optimize customer onboarding and retention strategies.

Role Description The A/R Management Lead is responsible for supporting all revenue cycle functions related to outstanding insurance accounts receivable, insurance denials, and appeals. This includes following up on insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed. The A/R Management Lead also serves as a subject matter expert, identifying process improvements to increase efficiency within the A/R Management team, and acting as a resource to help team members resolve issues. - Perform job responsibilities and tasks according to company standards as well as state and federal guidelines. - Problem-solve and provide complete resolutions for complex accounts and escalations. - Make telephone calls to patients, hospitals, insurance companies, facilities, or attorneys as needed to research claims or obtain additional insurance information. - Contact insurance carriers to inquire about the status of past-due accounts. - Meet or exceed defined productivity and quality standards. - Document account activity details in the claims processing system. - Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims regularly. - Identify process improvement opportunities and develop standard operating procedures (SOPs). - Complete assigned special projects from the Manager, providing regular updates and reports. - Perform quality checks on assigned claims. - Conduct monthly reviews and process write-offs for assigned accounts. - Ensure the highest level of compliance with all applicable laws and regulations, including HIPAA. - Investigate and resolve escalations from team members, payers, and other stakeholders, as assigned by the Manager. - Ensure consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required; Associates Degree preferred. - Minimum 3–5 years of experience in healthcare claims processing, billing, or accounts receivable. - Obtain ambulance biller certification within 6 months of employment. - Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and payer timely filing limits. - Familiarity with ICD-10, HCPCS, and general medical terminology. - EMS billing experience strongly preferred; experience in other medical specialties will be considered. - Proficiency with various web platforms, such as billing software and payer portals. - Prior customer service experience with the ability to work collaboratively with other departments or team members. - Excellent computer skills, including Microsoft Word, Excel, and Outlook. - Strong verbal and written communication skills. - Excellent interpersonal, organizational, and time management skills. - Strong problem-solving skills and investigative abilities. - Ability to work in a fast-paced, adaptive environment with minimal supervision. - Knowledge of collections or medical billing, with a basic understanding of ICD-10, HCPCS, and medical terminology preferred. - Effective critical thinking and analytical abilities. - Strong customer service skills and experience. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.