May Mobility logo
May Mobility

Transforming cities through autonomous technology to create a safer, greener, more accessible world.

Manager, AV Incident Management

ManagerManagerFull TimeRemoteLeadTeam 51-200Since 2017H1B SponsorCompany SiteLinkedIn

Location

Michigan

Posted

3 days ago

Salary

$150K - $225K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Manager, AV Incident Management

May Mobility

• Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities. • Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions. • Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach. • Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality. • Serve as the primary point of contact for regulators, first responders, and partners during significant incidents, coordinating response and communications in partnership with Legal and Safety leadership. • Work cross-functionally with Safety, Engineering, Legal, and Operations to ensure incidents drive systemic improvement, not just resolution. • Develop and lead the talent within the incident management team, building a clear career pathway and ensuring the team has the skills and capacity to meet operational demands. • Provide regular reporting to senior leadership on incident trends, team performance, and emerging risks.

Job Requirements

  • 7+ years of experience in incident management, safety operations, or crisis management within an autonomous vehicle, aviation, rail, or similarly regulated industry.
  • Direct experience owning regulatory incident reporting to federal or state transportation authorities.
  • Demonstrated experience designing and implementing escalation structures and on-call coverage models for 24/7 operations.
  • Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level.
  • Experience building and leading small, high-performing teams in a fast-paced operational environment.

Benefits

  • Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
  • Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
  • Rich retirement benefits, including an immediately vested employer safe harbor match.
  • Generous paid parental leave as well as a phased return to work.
  • Flexible vacation policy in addition to paid company holidays.
  • Total Wellness Program providing numerous resources for overall wellbeing

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