• Own end-to-end activation rates defined as a patient successfully completing onboarding, converting to a paid billing cycle, and receiving their first medication shipment on time • Build, monitor and continuously optimize automated onboarding sequences across email, SMS, and in-app channels • Identify and eliminate friction points in the activation funnel through rigorous data analysis and A/B testing • Partner with Product, Clinical Ops, and Fulfillment to resolve cross-functional blockers that impact on-time medication delivery • Own activation KPIs, set baselines, establish benchmarks, and report on performance weekly • Maintain a living dashboard tracking activation cohorts, drop-off points, time-to-activation, and conversion by acquisition channel • Conduct regular funnel audits to surface where patients are stalling and why to quantify the revenue impact of each gap • Run structured experiments (message content, timing, channel mix, sequencing) to improve activation rates incrementally • Develop patient segmentation frameworks to deliver more personalized activation journeys by diagnosis category, plan type, or acquisition source • Present activation findings and recommendations to senior leadership on a regular cadence • Design and execute multi-channel retention programs (email, SMS, push, direct mail) tailored to patient lifecycle stage • Build churn prediction models in partnership with Data Science to identify at-risk patients before they cancel • Develop win-back campaigns for lapsed patients; measure and optimize reactivation rates • Leverage patient health milestones, refill cadences, and clinical signals to trigger meaningful, timely retention touchpoints • Work closely with Patient Success and Clinical teams to align retention messaging with care quality and outcomes • Own the full retention P&L view: understand LTV, CAC payback, and the financial impact of every retention initiative

Role Description The Commercial Lead for Switzerland is responsible for defining and executing the local commercial strategy for the RevMEd portfolio and launches. This role is accountable for building the commercial organization, driving launch and growth performance, and ensuring strong alignment across Medical Affairs, Market Access, and other key functions. - Proactively identify and address relevant systemic opportunities and barriers, including healthcare structures, competitor dynamics, data gaps, diagnostic challenges, and advocacy needs. - Address HCP-related opportunities such as therapeutic gaps, differentiation, economic value attributes, and clear communication of patient- and physician-relevant benefits. - Oversee the generation of insights from the therapeutic field and translate these insights into a comprehensive, cross-functional commercial strategy. - Ensure the development and implementation of tactics and tools that enable the field force to effectively address customer needs. Responsibilities - Act as the commercial lead for Switzerland, accountable for local commercial strategy, execution, and performance across the oncology portfolio. - Serve as a core member of the Switzerland Leadership Team, contributing to country strategy, launch planning, and key business decisions. - Partner with regional and local Medical Affairs and Market Access teams to translate clinical and economic evidence into compelling value communications tailored to Swiss stakeholders, including HCPs and payers. - Translate regional and global commercial strategies into locally optimized plans aligned with Swiss market dynamics, customer needs, and healthcare system requirements, in close collaboration with the European commercial team. - Represent Switzerland in regional commercial discussions and contribute country insights to shape broader commercial plans and strategy. - Develop and execute country-level brand and portfolio strategies across pre-launch, launch, and post-launch phases. - Drive demand generation and appropriate use through non-promotional and promotional channels, in compliance with local regulations. - Lead forecasting, budgeting, and operational planning for the country in close collaboration with the ED, Commercial Excellence, Business Analytics and Insights, Europe. - Lead commercial launch readiness for oncology products, including customer strategy, segmentation, targeting, and field force planning. - Partner closely with Medical Affairs and Market Access to ensure integrated launch execution and consistent external engagement. - Monitor performance, competitive dynamics, and market trends, adjusting strategy and execution as needed. - Oversee engagement strategy across key stakeholders, including oncologists, treatment centers, and healthcare organizations. - Ensure effective field force deployment and capability building. - Build, lead, and develop the country commercial organization, including sales, marketing, and customer-facing roles as the business scales. - Establish commercial processes, governance, and ways of working as part of the country build-out. - Foster a culture of accountability, collaboration, and performance excellence. - Contribute to regional and country-specific initiatives. - Travel nationally and internationally as required. Qualifications - Advanced degree required, such as MSc, PhD, MD, or PharmD. - 10+ years of experience in pharmaceutical or biotech commercial roles. - Significant experience in oncology commercial leadership in Switzerland. - Proven track record of successful oncology product launches in Switzerland and successful engagement with HCPs and KOLs. - Excellent communication skills, both in person and virtual. - Scientific and solution-oriented mindset, with the ability to operate and execute effectively in a rapidly changing and ambiguous environment. - Strong understanding of the Swiss healthcare system, customer dynamics, and reimbursement environment. - Proven leadership and people management capabilities, with demonstrated success in a small, fast-growing, entrepreneurial commercial environment. - High degree of social competence, with strong capabilities in teamwork, coaching, and situational leadership. Company Description

Role Description The Freelance Associate Director, Programmatic is a strategic leadership role focused on account health and craft innovation. You steer the programmatic direction for a portfolio of accounts, moving beyond the tactical to act as a senior consultant on automated buying. You are responsible for identifying how programmatic can bridge the gap between brand awareness and performance, while navigating the complexities of an evolving, privacy-first digital landscape. As a leader within the craft, you ensure our strategies are not only meeting KPIs but pushing the boundaries of what automated media can achieve. What You’ll Do - Strategic Oversight: Steer the programmatic strategy for high-profile clients, ensuring that automated media buying is integrated into their broader business and marketing goals. - Data Innovation: Direct the implementation of 1st and 3rd party data strategies, helping clients navigate the cookie-less future through identity solutions and privacy-centric targeting. - Senior Client Advisory: Act as a trusted advisor to senior client stakeholders, translating technical programmatic complexities into clear business value and growth opportunities. - Technology Evaluation: Lead the evaluation and onboarding of new programmatic tech partners, including DSPs, SSPs, and Dynamic Creative Optimization (DCO) platforms. - Total Media Synergy: Partner with Search, Social, and SEO leads to drive a "Total Media" approach, ensuring programmatic inventory complements other digital touchpoints. - Account Growth: Identify and pitch proactive growth opportunities within your portfolio, contributing to the agency's organic revenue through strategic expansion. - Team Leadership: Manage and mentor a team of Managers and Associates, overseeing their tactical output and providing a clear path for their professional development. Qualifications - 5–7 years of programmatic experience, with a proven track record of strategic planning and account leadership within an agency setting. - Expertise in the Ecosystem: Deep knowledge of the programmatic landscape, including SSP dynamics, Header Bidding, Clean Rooms, and Attribution modeling. - Platform Mastery: Advanced proficiency in multiple DSPs (e.g., The Trade Desk, DV360, Amazon DSP, Walmart Connect) and Ad Servers (CM360). - Leadership Presence: The ability to influence cross-functional teams and build implicit trust with senior client stakeholders. - Analytical Vision: You can interpret complex data sets to identify high-level trends and provide strategic recommendations that move "hearts and minds." - Proactive Problem Solving: A "get sh*t done" mentality when it comes to troubleshooting technical issues or navigating industry shifts. - Better Together Spirit: A passion for collaboration and a commitment to nurturing talent within the Programmatic craft. Benefits - DEPT® is an equal opportunity employer (EOE). - Commitment to an inclusive and barrier-free recruitment and selection process. - B Corp-certified company passionate about purpose-driven work. - Flexible salary based on relevant experience, expertise, physical location, and organizational impact. Company Description DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

• Owns projected clinical improvement savings, AWV completion, and telemedicine adoption outcomes across a multi-partner-type portfolio (clinical groups, post-acute facilities, or combined) • Sets the performance strategy for the portfolio and drives execution through direct team leadership and partner-facing engagement • Accountable for retention of strategic accounts • Operates in a dyad model with assigned Quality Improvement Nurses (QINs) and leads the dyad structure across the pod • Owns partner relationship, performance strategy, governance, operational execution, and commercial levers of the partnership • Contributes to and owns segments of Sound's Network Performance operating model — MPR framework, Partner Termination SOPs, governance artifacts, Copilot Studio agent expansion, and cross-pod standardization • Serves as Sound's senior relationship owner for Too-Big-To-Fail (TBTF) partners within the portfolio